Technology
Insurers told to ditch Big Bang-style transformation
Insurers gathered at the Guidewire Connections conference have been told to stop talking about “modernisation,” to ditch Big Bang-style transformation programmes and pursue bite-sized technology updates.
How travel led the way in embedding AI in insurance
Yannis Korgialos, vice president of insurance for EMEA at Cover Genius, on how travel offers a roadmap for AI transforming the way policyholders are protected.
Podcast: Should insurers fear or embrace AI?
We will never have an insurance company run by artificial intelligence “without a human in the loop”, according to Bijal Patel, co-founder and chief technology officer at Aurora.
Why cyber insurance’s evolution requires an AI injection
Hartmut Mai, president at Cyberwrite, argues AI is required to produce cyber insurance suitable for today’s business needs.
Guidewire CEO warns insurers against too big a bet on AI
Mike Rosenbaum, CEO of Guidewire, has warned insurers against “taking too big a bet” on one generative artificial intelligence path at this stage, as it “is still very early”.
Ageas reveals it is developing an AI claims assistant
Tom Quirke, chief actuary at Ageas UK, shares how the personal lines insurer is already ensuring humans and AI work in synergy to allow agents to focus on meaningful relationships with customers.
Why generative AI is a commercial insurance game-changer
Andy Moss, co-founder and CEO of Send, on how artificial intelligence isn't the future of commercial insurance but an already embedded part of operations today.
How AI can transform insurance contact centres
Sat Sanghera, CEO of IPI, explains how artificial intelligence technologies have the potential to revolutionise insurance contact centres, and address several challenges simultaneously.
Why AI is a critical requirement for an insurer
Patrick Hayward, consultant at Altus Consulting, explains why artificial intelligence will become a critical requirement rather than a nice-to-have for an insurer.
Scale of insurers’ fight for tech talent laid bare
Data analysis: The amount of competition insurers face in attracting tech talent plus the type of skills providers are hunting for has been revealed by an Insurance Post deep dive into LinkedIn job adverts.
Axa reveals how it is already using AI
To kick off Insurance Post’s AI Week, Dougie Barnett, director of mid-market and customer risk management at Axa Commercial, exclusively reveals how the provider has used artificial intelligence to complete tasks in hours rather than months.
Diary of an Insurer: Genasys’ Gavin Peters
Gavin Peters, chief marketing officer at Genasys Technologies, explores ways to showcase his company's capabilities for the London Market, and accepts his destiny as the Sam Allardyce of the West Herts Youth League.
Could AI take the heat out of insurance in a changing climate?
Richard Hartley, CEO and co-founder of insurtech Cytora, discusses why better use of AI in the insurance industry will help it adapt to the challenges brought about by climate change.
For AI to dominate the future it shouldn’t forget insurance past
Editor’s View: Emma Ann Hughes’ recent claims experience suggests artificial intelligence could learn a lot from the acknowledgements sent via snail mail in the past.
AI and automation must come to the civil courts, says former Lord Chancellor
The Rt Hon Robert Buckland KC MP, pictured, said “failing to act” on AI in the court system will “fundamentally be the wrong choice with dire consequences”.
Insurers welcome Automated Vehicles Bill included in the King’s Speech
The King’s Speech announced the government's intention to, in this parliament, introduce long-awaited legislation covering the use of self-driving vehicles on the UK’s roads.
How insurtechs are winning the war for talent
Ahead of Insurance Post's AI Week from 13 to 17 November, Melissa Collett, CEO of Insurtech UK, shares the tactics insurtechs are using to fight and win the war for talent in 2023.
What NFTs mean for fine art insurance
Analysis: Edmund Tirbutt examines what the advent of non-fungible tokens means for insurers, and whether the industry is designing an array of cover for this emerging art form.
Insurers risk being ‘left behind’ if they don’t share data
Insurers that don’t share claims data with the wider market risk being “left behind”, LexisNexis Risk Solutions’ James Burton has told Insurance Post.
BIA 2023 Video: Winners Q&A with Policy Expert’s Steve Hardy
Following its recent win in the Customer Experience category at the 2023 British Insurance Awards, Policy Expert CEO Steve Hardy shared his thoughts on what made it stand out.
2023 European Insurance Technology Awards winners revealed
Today, Insurance Post is delighted to announce the winners of 2023 European Insurance Technology Awards.
Applied’s Europe CEO targets profitability by 2025
Applied Systems’ Europe CEO and chief revenue officer explain Applied’s approach to increasing market share, and how the firm will soon return to profitability.
Editor’s View: Four tales of mystery and terror for insurers
It's close to Halloween, so Insurance Post editor Emma Ann Hughes is looking for some evil things lurking in the dark that are ready to scare general insurers.
Applied ‘picking up steam’ as it targets more market share in UK
Applied Systems group CEO Taylor Rhodes has hailed a bumper year for the UK business, as it looks to take market share from the ‘weaker’ competition.