Chartered Institute of Loss Adjusters (CILA)
Throwback Thursday: Manchester bomb blast
Insurance Post’s Throwback Thursday steps back in time to July 1996 to remind you what was going on this week in insurance history when insurers were counting the cost of the Manchester bomb blast.
CII reveals more changes at the top after White’s exit
The Chartered Insurance Institute has made two senior hires following the exit of Gill White, the last remaining member of former CEO Sian Fisher’s top team.
60 Seconds With… David Homer, QuestGates
David Homer, head of major and complex loss at QuestGates, talks resilience, racing rigs and why freshly ground coffee is non-negotiable.
Is the talent challenge in loss adjusting perception or reality?
Trade Voice: John Bissell, executive director of the Chartered Institute of Loss Adjusters, on why the industry’s talent troubles are not insurmountable.
Throwback Thursday: Cila conference cancelled; OJ denied
Insurance Post’s Throwback Thursday steps back in time to March 1996 to remind you what was going on this week in insurance history when the Chartered Institute of Loss Adjusters pulled the plug on an event and an insurer said no to OJ Simpson.
What does 2026 have in store for claims professionals?
Trade Voice: John Bissell, executive director of the Chartered Institute of Loss Adjusters, looks at the key topics that will dominate the claims agenda in 2026.
Insurance Museum awarded National Lottery Heritage Fund grant
The Insurance Museum has been awarded a £249,700 grant from the National Lottery Heritage Fund.
Claims and Legal Forecast of 2026
The claims and legal sectors stand on the cusp of transformation as we hurtle towards 2026, facing policy reform, accelerating innovation and rising customer expectations in the year ahead.
Insurance Post’s star-studded Christmas Special for 2025
The award-winning Insurance Post Podcast has signed off the year with a Christmas Special featuring industry heavyweights, newsroom favourites and even a CBeebies-style bedtime story.
Claims & Legal Review of the Year 2025
From artificial intelligence-driven efficiencies and people-focused service to global expansion, 2025 saw claims and legal sector leaders raise their game when it comes to settling claims.
Big Interview: Hugh Kennaway, President of Cila
From jumping out of planes to global energy loss adjuster and volunteer police constable, new Chartered Institute of Loss Adjusters president Hugh Kennaway is a man with a mission: to expand the reach of the professional body.
Loss adjusting evolves as people skills match technical know-how
The traditional role of a loss adjuster as a purely technical expert is rapidly evolving, research from the Chartered Institute of Loss Adjusters has revealed.
Cila changes name and overhauls Charter
The Chartered Institute of Loss Adjusters has updated its Charter, restructured its governance, adopted a new name, and elected a new president and deputy president.
Big Interview: Helen Sanson, CEO of The Insurance Charity
Helen Sanson, the new CEO of The Insurance Charity, is on a mission to modernise the 122-year-old institution, expand its reach across the sector, and make sure her organisation helps more workers in the industry overcome hardship.
The Insurance Charity’s CEO reveals new mission
Helen Sanson, the new CEO of The Insurance Charity, has a clear mission: give away more money and help more people in the insurance sector.
Penny Black’s Social Diary: Haggie’s balls; Lloyd’s 1st day
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences, and giving a thumbs up – or down – to the sector’s social media posts.
Penny Black’s Social Diary: Crawford’s wind; Zurich’s golfing prowess
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences, and giving a thumbs up – or down – to the sector’s social media posts.
John Bissell, Chartered Institute of Loss Adjusters
John Bissell, executive director of the Chartered Institute of Loss Adjusters, is working to help the sector win the war for talent.
Cila president sets out ‘fundamental restructure’ of governance
Adam Humphrey, president of the Chartered Institute of Loss Adjusters, has laid out plans to open new membership categories and implement a fresh governance structure.
Why loss adjusters are more than just financial gatekeepers
Trade Voice: John Bissell, executive director of the Chartered Institute of Loss Adjusters, explains how the role of loss adjusters play in the industry is increasingly pivotal.
Did Markerstudy just set a record for shortest GI CEO stint?
Content Director’s View: Jonathan Swift reflects on the shortest stints in general insurance hot seats this century and mulls whether the CEO of Markerstudy Distribution Ian Donaldson has just beaten the previous record holder, Brendan McCafferty.