Chartered Institute of Loss Adjusters (CILA)
What does 2026 have in store for claims professionals?
Trade Voice: John Bissell, executive director of the Charted Institute of Loss Adjusting, looks at the key topics that will dominate the claims agenda in 2026.
Claims & Legal Review of the Year 2025
From artificial intelligence-driven efficiencies and people-focused service to global expansion, 2025 saw claims and legal sector leaders raise their game when it comes to settling claims.
Big Interview: Hugh Kennaway, President of Cila
From jumping out of planes to global energy loss adjuster and volunteer police constable, new Chartered Institute of Loss Adjusters president Hugh Kennaway is a man with a mission: to expand the reach of the professional body.
Loss adjusting evolves as people skills match technical know-how
The traditional role of a loss adjuster as a purely technical expert is rapidly evolving, research from the Chartered Institute of Loss Adjusters has revealed.
Cila changes name and overhauls Charter
The Chartered Institute of Loss Adjusters has updated its Charter, restructured its governance, adopted a new name, and elected a new president and deputy president.
Big Interview: Helen Sanson, CEO of The Insurance Charity
Helen Sanson, the new CEO of The Insurance Charity, is on a mission to modernise the 122-year-old institution, expand its reach across the sector, and make sure her organisation helps more workers in the industry overcome hardship.
The Insurance Charity’s CEO reveals new mission
Helen Sanson, the new CEO of The Insurance Charity, has a clear mission: give away more money and help more people in the insurance sector.
Penny Black’s Social Diary: Haggie’s balls; Lloyd’s 1st day
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences, and giving a thumbs up – or down – to the sector’s social media posts.
Penny Black’s Social Diary: Crawford’s wind; Zurich’s golfing prowess
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences, and giving a thumbs up – or down – to the sector’s social media posts.
John Bissell, Chartered Institute of Loss Adjusters
John Bissell, executive director of the Chartered Institute of Loss Adjusters, is working to help the sector win the war for talent.
Cila president sets out ‘fundamental restructure’ of governance
Adam Humphrey, president of the Chartered Institute of Loss Adjusters, has laid out plans to open new membership categories and implement a fresh governance structure.
Why loss adjusters are more than just financial gatekeepers
Trade Voice: John Bissell, executive director of the Chartered Institute of Loss Adjusters, explains how the role of loss adjusters play in the industry is increasingly pivotal.
Did Markerstudy just set a record for shortest GI CEO stint?
Content Director’s View: Jonathan Swift reflects on the shortest stints in general insurance hot seats this century and mulls whether the CEO of Markerstudy Distribution Ian Donaldson has just beaten the previous record holder, Brendan McCafferty.
Big Interview: Adam Humphrey, Global Risk Solutions & Cila
"Relevance" is vital to Adam Humphrey, CEO of CCS & GRS International at Global Risk Solutions, who wants to use his year as president of the Chartered Institute of Loss Adjusters to raise the sector’s game.
Cila President outlines plan to avoid future FOS roastings
Adam Humphrey, president of the Chartered Institute of Loss Adjusters, has revealed changes at the professional body that should prevent the Financial Ombudsman Service criticising the sector again.
How to secure a career in loss adjusting
How to exit school, enter the loss adjusting industry and swiftly climb the sector’s ranks is covered by John Toms, senior loss adjuster, in his Insurance Post Top Tips video.
Insurance Post’s Christmas Special Podcast
Post content director Jonathan Swift, news editor Scott McGee and Emma Ann Hughes, editor, ditch the usual format of our publication’s award-winning podcast to deliver a holly, jolly Christmas Special.
Making sure Father Christmas is covered
Insurance Post editor Emma Ann Hughes has made a list of Santa Claus’s risks and got the insurance industry’s leading lights to check it twice in order to recommend products plus services for the man tasked with delivering a holly, jolly Christmas this…
Cila elects Global Risk Solutions' Humphrey as president
Adam Humphrey, CEO of CCS & GRS International at Global Risk Solutions, has been elected as the new president of the Chartered Institute of Loss Adjusters and has his eyes on the professional body expanding internationally.
Is the ombudsman right to target loss adjusters?
Content Director’s View: With property claims on the increase and loss adjusters in the Financial Ombudsman Service’s firing line, Jonathan Swift asks the sector what it is doing to address the flack.
Big Interview: Helena Evans, Criterion Adjusters
Helena Evans, managing director of Criterion Adjusters, speaks to Emma Ann Hughes about the sexism she encountered, growth plans for her business and her hope to encourage others to follow her lead and pass their Chartered Institute of Loss Adjusters…