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Blog: a new lens to evaluate SME risk and support business resilience
In an increasingly volatile market, insurers are seeking smarter ways to assess SME risk and strengthen resilience. Crif’s Sara Costantini explores how ESG data offers a powerful new lens to evaluate risk, drive sustainability, and enhance profitability.
Video Q&A: Osman Khurshid, Synectics Solutions and Katriona Cunningham, Aviva on the latest fraud trends
In the latest Insurance Post video, we caught up with Osman Khurshid, chief client officer at Synectics Solutions, and Katriona Cunningham, policy application fraud lead at Aviva, to discuss how to align fraud prevention with customer protection.
Outsmarting fraudsters with connected intelligence
At a recent roundtable hosted by Insurance Post and sponsored by LexisNexis Risk Solutions, insurers explored smarter, connected approaches to fraud.
Blog: Why knowing your customer is critical for pet insurers
Rising costs and growing complaints are testing the UK pet insurance market like never before. CRIF’s Sara Costantini explores how truly knowing customers and their pets can build trust, reduce risk and meet rising regulatory expectations.
Video Q&A: New dimensions in flood cat modelling
Olivia Sloan of flood risk specialists Fathom discusses the changing demands on catastrophe models, from climate risk to exposure insights, and their value to insurers.
Roundtable: No room for zombies as digital transformation gathers pace
Insurance Post, in association with Sollers Consulting, brought together senior transformation and technology leaders to discuss how insurers can unlock the value of digital change.
British Insurance Awards 2025: Best Newcomer Award - rrelentless
A fresh face in the cyber insurance market, rrelentless has made a striking first impression – enough to earn the Best Newcomer Award at the 2025 British Insurance Awards.
Spotlight: Unlocking ESG: the strategic advantage for insurance providers in the SME market
Insurance providers risk missing a strategic edge by underusing ESG in SME underwriting. Integrating ESG data can boost resilience insights, improve risk modelling, and offer competitive market advantage, argues Sara Costantini at Crif.
Spotlight: The ESG opportunity: insurers as partners in SME resilience
Insurers and brokers look set to play a pivotal role in ESG education and risk management – and potentially, there is a role for more specialist products and incentives to reward firms that demonstrate best practice, writes Rachel Gordon.
Blog: Easing the burden of legacy claims
The disproportionate time and resource spent on legacy claims can put a squeeze on insurer profitability, says Gallagher Bassett’s Ashley Easen
From data maturity to customer loyalty
With customer expectations shifting toward more personalised, seamless digital experiences, and competition in the market intensifying — particularly through price comparison websites — insurers are under growing pressure to retain customers and expand…
Spotlight: How insurers can stay ahead in an AI-driven world
WTW’s Pardeep Bassi explains how insurers can leverage AI more effectively to enhance pricing, portfolio management, underwriting and claims
Building trust in AI, one claims decision at a time
A recent Insurance Post roundtable held in association with Shift Technology explored how insurers are approaching AI in claims with caution and collaboration.
British Insurance Awards Q&A: James MacBeth, Auto Windscreens
Ahead of the 2025 British Insurance Awards, James MacBeth, managing director of Auto Windscreens, reflects on why it is supporting the event and what he is looking forward to on the big night.
Spotlight: Fair play - keeping pace with personal lines compliance
How can personal lines insurers ensure they meet their regulatory objectives when pricing and serving customers, asks Laura Miller
Spotlight: How agentic AI is redefining claims transformation
From complex documentation to final decisions, agentic AI is transforming how claims are handled. But instead of replacing people, it works alongside them, argues Grady Behrens at Shift Technology.
Video Q&A: WTW’s Tim Rourke on the future of insurer pricing
In the latest Insurance Post video we caught up with Tim Rourke, UK & Ireland head of pricing, product, claims and underwriting at WTW to discuss the biggest pricing challenges facing insurers.
Spotlight: Can GenAI fix insurance claims headaches?
Generative AI emerges as a promising solution for claims processing, enhancing efficiency and customer experience amid rising volumes and operational challenges. Chris Marshall reports.
Five takeaways from webinar on using data to improve customer loyalty
In a recent webinar hosted by Insurance Post in association with Hyland, industry leaders shared strategies for using data to improve customer insight, retention and cross-selling.
Spotlight: AI drive revs up the motor race
In the fiercely contested world of motor insurance, timely and intelligent use of data is helping firms maintain a competitive edge. Laura Miller reports.
Spotlight: Unstable and rising claims drive insurer automation
As inflation, fraud and extreme weather push up claims’ volumes and costs, insurers are turning to automation and AI to manage demand, improve service and stay competitive, writes Chris Marshall.
Blog: Why digital transformation fails – and how insurers can flip the script
A few smart steps can help insurers derive greater value from their transformation efforts, says Acini's Michał Stanik.
Video Q&A: George Robbins and Kelig Aujogue, Shift Technology
In the latest Insurance Post video we caught up with Shift Technology’s head of UK, Ireland and Nordics George Robbins, and director of data science UK Kelig Aujogue to discuss the issues insurers see with fraud in the health insurance space.