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GDPR: A great catalyst for enhancing customer experience
The General Data Protection Regulation is a tough regulation and with the sheer amount of change it entails, most of the impacted companies are prioritising areas that will be compliant on day one of post-GDPR era. Prakhar Agrawal, assistant vice…
Blog: Letting agents, beware of an energy shake-up
No stone is being left unturned by the government in its aim to make renting fair and reasonable. Marc Brewer, underwriting manager for professional risks, Tokio Marine HCC, says it could prove a tough year for the letting industry.
Blog: The race to the GDPR finish line is on – but don’t lose sight of the customer
2018 presents some big challenges for the motor insurance sector, not least of which is the General Data Protection Regulation. James Roberts, business development director for insurance at Europcar UK Group, believes partners can help insurers here.
Cyber Research 2018: Cyber insurers will live and die on claims experience
As the cyber insurance market grows, a specialised process to support cyber claims could make or break insurers. Tom Spier, director of international business development at Cyberscout, reveals how insurers are doing in this market.
Spotlight on ADAS: Why ADAS is not a fit and forget system
With more Advanced Driver Assistance Systems being installed on cars, Alistair Carlton, technical manager at National Windscreens, says insurers shouldn't underestimate the demand for ADAS calibration.
Brokers informed: Real world threats demand bespoke solutions
High-net-worth individuals may be concerned by online threats, but it’s physical attacks that worry them most. Tara Parchment, Chubb’s head of European personal risk services, analyses the numbers.
Blog: Driving efficiency and automation by breaking down data silos
Some underwriters are still reviewing data manually but Rodrigo DeCossio, UK insurance lead at Mark Logic, suggests 2018 might be the year to automate these processes and drive more efficiency in underwriting.
Spotlight on professional indemnity: SME cover for 2017 and 2018
The competitive insurance market has triggered low premiums for professional indemnity cover but Terry Pegg, director of sales and marketing at Tokio Marine HCC, argues this does not mean that standards in policies or service levels should be slipping.
Brokers informed: The weakest link
Whether through human error or ignorance, companies are exposed to cyber risk through employees and must consider their defences
Roundtable: Advanced underwriting in the digital age
Getting the most out of unstructured data can be complex. A recent roundtable discussed the resources available for underwriters to approach and tackle the problem