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Supply chain focus: How ADAS is shifting the goalposts in motor repair
With positive claims experience being one of the most important aspects of policyholder retention, the impact of the supplier on their journey will come under increased scrutiny. And motor claims is no different writes Pete Marsden of National…
Docu-Video: The future of drone regulation
Kennedys experts from around the globe discuss the future of drone regulation
Blog: Technology - right or wrong for claims (or both)?
Insurers building the new claims portal must be careful not to force clients down a path they don’t wish to go argues Minster Law director of claims Marcus Taylor, who points to public concerns over technology as a major obstacle to overcome
Commercial insurance fraud: Where future priorities lie
Closing the gap between the commercial and personal lines insurance sectors in the battle against fraud is a growing priority. Sara Costantini, director at Crif Decision Solutions, looks at what can be done now and where might the future priorities lie.
Blog: Open banking offers a new insurance distribution channel
Some might have already labelled it a failure but open banking will continue to evolve and insurers should sit up and take notice. That is the view of The Marketing Eye's Neil Edwards, who believes these platforms could eliminate form filling and make…
Roundtable: Future-proofing claims for the digital age
Claims has not received as much attention as many front-end processes when it comes to investment, even though it is the moment of truth on which long-term policyholder loyalty can be built
Roundtable: Tackling ghost broking before it spreads further
Ghost broking is a growing threat and it is spreading to the commercial environment, Post held a roundtable with senior claims and fraud figures to discuss what the insurance industry should be doing about it
Blog: Revolutionising the motor claims experience by offering choice, not just replacement vehicles
How do we adapt the way motor claims are sorted in a world where the sharing economy is gaining traction? James Roberts, business development director for insurance at Europcar UK, offers his own thoughts, but questions whether his proposal would be…
Blog: Internet of Things - How to realise its full potential
Insurance still lags behind other industry sectors when it comes to the internet of things. HPE Pointnext chief digital officer Mitchell Feldman explains why underwriters across all product lines should consider how it could help them price risks more…
Video: HPE's Mark Tritton on the potential of IoT in the insurance sector
HPE Internet of Things and emerging technology practice director Mark Tritton explains the benefits of IoT.
Q&A: Alistair Hardie, Cega
Almost two years since it was acquired by Charles Taylor, Jonathan Swift spoke to Cega's CEO Alistair Hardie about what the deal has meant for the global assistance, travel risk and claims management services provider.
Analysis: Turning incumbents into insurtechs
Innovation labs, investment vehicles and strategic partnerships; Edward Murray looks at the ways in which insurers are facing up to the challenges of a digital future
Blog: Should travel insurers take 'permanxiety' seriously?
Insurers should harness technology to enable clients to anticipate employees’ medical and security threats abroad. And as a result help reduce the risk of permanxiety, claims Chris Knight, head of corporate assistance services at Cega
Analysis: Travel insurance in a digital world
For so long seen a laggard in terms of embracing the potential of digital, travel insurance is changing. Rachel Gordon reflects on some of the latest developments that might halt to the downward trajectory in premiums that has been a reality since 2014.
The ABI credit hire GTA needs to better reflect today's vehicle technology
Insurers and credit hire organisations need to work together to create a new general terms of agreement to better reflect today’s engines. That is the view of Europcar UK business development director James Roberts, who adds all parties will benefit if a…
Blog: Can GDPR alter the public mindset on data protection?
GDPR could help build a culture where protection of virtual assets is seen to be as important as locking the front door. Paul Dix, the vice president of insurance at CGI, explains the opportunities for insurers if this scenario works out.
Why blockchain needs to deliver better, not just different, insurance products
Insurers need be wary of one of the biggest traps in new product development – building it because you can, not because you should, when it comes to blockchain. Neil Edwards, CEO of The Marketing Eye, explains why to succeed this technology needs to…
Blog: Intellectual property insurance still under valued despite rise of cyber attacks
There still appears to be a significant disconnect between the understanding of cyber risks and the response to them at board level. RGL Forensics partner Ben Hobby explains that as a result companies might have already suffered, or are about to suffer,…
Brokers informed Q&A: Chubb's Karen Strong and Dan Atkinson
Chubb’s Karen Strong and Dan Atkinson talk to Jonathan Swift about why Chubb reviewed its real estate offering and how it intends to take this to the ‘next level’ with hires and delivering a ‘complete solution’ to clients
Blog: The five peril categories to better manage cyber risks
There needs to be a significant shift in how cyber risk is understood and managed to help boards have a more accurate view of potential losses, as well as opportunities. Robert Vescio, chief analytics officer, SSIC, explains how using five peril…
GDPR: A great catalyst for enhancing customer experience
The General Data Protection Regulation is a tough regulation and with the sheer amount of change it entails, most of the impacted companies are prioritising areas that will be compliant on day one of post-GDPR era. Prakhar Agrawal, assistant vice…
Blog: Letting agents, beware of an energy shake-up
No stone is being left unturned by the government in its aim to make renting fair and reasonable. Marc Brewer, underwriting manager for professional risks, Tokio Marine HCC, says it could prove a tough year for the letting industry.
Blog: The race to the GDPR finish line is on – but don’t lose sight of the customer
2018 presents some big challenges for the motor insurance sector, not least of which is the General Data Protection Regulation. James Roberts, business development director for insurance at Europcar UK Group, believes partners can help insurers here.
Cyber Research 2018: Cyber insurers will live and die on claims experience
As the cyber insurance market grows, a specialised process to support cyber claims could make or break insurers. Tom Spier, director of international business development at Cyberscout, reveals how insurers are doing in this market.