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Navigating the cost-of-living crisis: embracing choice
Amid a pervasive cost-of-living crisis, finding ways to alleviate the economic burdens on customers has become paramount.
Roundtable: Strengthening the insurance industry’s defences against tomorrow’s fraudsters
In partnership with LexisNexis Risk Solutions, a roundtable discussion delved into the evolving landscape of insurance fraud and the industry’s ongoing efforts to combat increasingly sophisticated schemes. Izabela Chmielewska gives an overview of the key…
All aboard: A smoother journey for commercial insurance onboarding
The changing business risk landscape is driving new trends in UK commercial insurance, as reported by insurers and brokers in a recent Commercial Insurance Risk Survey conducted by Insurance Post, in conjunction with Crif.
Unveiling the future of commercial insurance: navigating risk, trusting data and empowering clients
Insurance Post, in partnership with Crif, conducted a comprehensive survey to explore the risks associated with the commercial insurance sector.
BIA 2023: Policy Expert - Customer Experience Award Winner
Policy Expert has been recognised for its outstanding customer experience, taking a customer-led approach to overhauling processes.
Synthetic ID fraud - a growing threat to the insurance industry
Synthetic ID fraud is a growing threat, with fraudsters using fake identities to commit crimes, and it is becoming increasingly difficult to detect. Izabela Chmielewska outlines how this impacts upon the insurance industry, and what insurers can do to…
BIA 2023: Winners Q&A with Personal Lines Broker of the Year Co-op Insurance
Following its recent win as Personal Lines Broker of the Year at the 2023 British Insurance Awards, Co-op Insurance managing director Charles Offord reveals his thoughts on what made it stand out.
Pet insurance market grapples with soaring claims and premium pricing challenges
Pet insurers face mounting pressure as claims volumes and payouts hit record highs in 2022. Sara Costantini, regional director of Crif, UK & Ireland, explores how insurers could use enriched third-party data, including micro-level geographical…
Insurance fraud: Survey reveals impact of economic downturn
Insurance fraud is a growing problem in troubled times. To shed light on the current challenges and opportunities faced by the industry, Insurance Post collaborated with LexisNexis Risk Solutions to conduct its annual fraud survey. Izabela Chmielewska…
Q&A: Safa Saeed, Claims Apprentice 2023 winner
Safa Saeed, the claims adjuster at Zurich Insurance who was crowned the winner of Claims Apprentice 2023, and Claire Mulligan, partner and head of the UK liability defence group at Kennedys, share their experiences of the recent series.
Building loyalty in times of crisis: How insurers can foster long-term customer relationships
As the cost-of-living crisis persists, customers reduce insurance coverage, yet premiums are rising. In the inaugural segment of this three-part series, Insurance Post and PayPal collaborate to examine how insurers can retain customers during economic…
Tackling soaring vehicle repair costs in the motor industry
Pete Thompson, director of product at Motor Repair Network, explores key tactics insurers can employ to streamline claims processes and reduce costs.
Claims Apprentice 2023: Episode six – The Final Interviews
With the three team tasks done and dusted, it is time for the six candidates to come face-to-face with Kennedys’ very own Sir Alan Sugar – Claire Mulligan – and put forward a case as to why they should be crowned the winner of 2023 Claims Apprentice.
Claims Apprentice 2023: Episode five – Claims Inflation Podcast part two
Having recorded their vox pops this week, things get real as Teams Aspire and Connect go into the studio to record their broadcasts.
Claims Apprentice 2023: Episode four – Claims Inflation Podcast part one
With one victory each, the third challenge looks to be vital for Teams Aspire and Connect as the claims apprentices seek to impress Kennedys’ very own ‘Alan Sugar’, Claire Mulligan.
Navigating the impact of the 'cost-of-living crisis' on pet insurance: insights and strategies
Insurance Post, in collaboration with CRIF, recently organised a roundtable to discuss the influence of the current cost-of-living crisis on pet insurance sales and renewals. Izabela Chmielewska reports.
Claims Apprentice 2023: Episode 3 - Travel claims: fact or fiction?
Having navigated the Data Escape Room in the last episode, the latest challenge sees the Claims Apprentices take part in an insurance-related gameshow.
Video Q&A: MRN’s Peter Thompson on the challenges facing the motor repair industry
In the lead up to the 2023 Motor and Mobility Conference, Peter Thompson, director of product at event sponsor Motor Repair Network, sat down with Jonathan Swift to discuss the biggest challenges facing the motor repair industry?
Claims Apprentice 2023: Episode Two – Data Escape Room
Now that the apprentices have been put into two teams, and their names have been decided upon, it is time for the them to tackle their first challenge.
Claims Apprentice 2023: Episode one – Meet the teams
Claims Apprentice is back! After a gruelling interview process, we can now meet the final six candidates, all competing for the prize of becoming the 2023 champion.
Motor Mouth Podcast: Evolution of sophisticated vehicle data
With the average age of a vehicle on UK roads being nine years, insurers must understand each use case, and the key to that is granularity, explains Lexis Nexis’ Tom Lawrie-Fussey.
Managing personal lines customer expectations during the cost-of-living crisis
Izabela Chmielewska presents some key takeaways from a recent on-demand webinar discussing insurance challenges around personal lines in 2023.
Tackling insurance fraud requires a 360-degree view
Oleg Zadalia, principal solutions consultant, fraud and identity at LexisNexis Risk Solutions, reveals how the latest innovations in fraud prevention are helping insurers strengthen their defences at key stages of the customer journey.
BIA 2022 Award Winners video: Commercial Lines insurer of the Year, Nick Hobbs
Following its success in winning the highly coveted Commercial Lines Insurer of the Year award at the The British Insurance Awards 2022, content director Jonathan Swift caught up with Nick Hobbs, chief distribution and regions officer at Allianz…