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Response Tap's Ross Fobian on how the insurance industry can deliver better customer experiences
Ross Fobian, CEO of Response Tap, looks at how the insurance industry, while it's one of the most competitive and commoditised sectors there is, still doesn’t appear to have fully embraced the value of customer experiences.
Blog: Reclaimed parts - reimagining the motor claims of the future
Reclaimed parts offer a host of benefits including offering consumer choice, lowering costs and protecting the environment. Neil Joslin, chief operating officer at e2e Total Loss Vehicle Management, looks at the three parties key to the successful…
Future Focus 2030: The insurance eco-systems podcast - the evolution of collaboration
It is the year 2030 and the last decade has seen the insurance eco-system evolve as quickly in 10 years as it had previously done in the last century.
Spotlight: Climate change: Aviation, carbon neutrality and the potential impact on the insurance market
After 197 countries signed the Paris Agreement in 2015, there has been a call for industries to solidify proposals to tackle climate change. Additionally, the onset of the Covid-19 pandemic has amplified the effects that these industries have had on the…
AI at scale: Transforming insurance operations
Insurance might be commonly regarded, from the outside at least, as being one of the most traditional of industries. According to Mohit Manchanda, head of insurance UK and Europe, Roopak Chadha general insurance growth leader, Rohan Regis, vice-president…
Future Focus 2030: The Lloyd’s and London Market podcast
It is the year 2030. Following the success of 2019’s Blueprint One and 2025’s Blueprint Two [which also co-opted in the IUA and broader stakeholder representation], Lloyd’s and the wider London market is now ready for the highly anticipated third…
Spotlight: Future of work - value your employees, your customers, and reap the benefits for your business
None of us were prepared for the Covid-19 pandemic, with few of us believing it possible, and the changes we’ve seen in society as a result may see permanent changes to the way we work and live in the future writes Paul O'Sullivan, head of commercial…
Blog: Replacement vehicle hygiene - is it the missing link in a ‘Covid-safe’ motor insurance supply chain?
There have been many challenges over the last six months. James Roberts, business development director for insurance at Europcar Mobility Group, believes there is clear evidence that the motor insurance sector has adapted well, responding to customer…
Spotlight: Open insurance: Restoring confidence and seizing opportunities post Covid-19
The post Covid-19 insurance landscape is rapidly changing and insurers are increasingly aware that they must adjust and rethink in order to satisfy the needs of their customers and remain relevant. As a result, the pandemic may be the catalyst for…
Redefining diversity for growth and resilience in insurance
To survive and thrive in uncertainty, to shore up organisational resilience and remain innovative, insurance firms must embrace diversity and meaningfully embed it in their culture and operating model.
Spotlight: Lloyd's and the London market: Covid-19 – jump-starting a tech revolution in the London market
Covid-19 has forced the insurance sector to take a long hard look at how it uses technology. Handing over back office functions is allowing firms to tackle what they do best – pricing and underwriting
Future Focus 2030: The future of personal injury podcast - the pathway to reform
It is the year 2030. After a number of false starts the government finally introduced its Whiplash reforms in April 2022 following delays due to the extended impact of Brexit and Covid 19.
Spotlight: Technology: Intelligent fraud detection
The Covid-19 crisis has highlighted once again how fraudsters will use any opportunity to devise new means to make crooked money. While the insurance industry is constantly evolving to try and combat whatever the latest fraud is and is now harnessing the…
Spotlight: Technology: Maximising sales and underwriting results using a digital workforce
While data is at the core of every underwriting decision, for many insurance organisations using that data efficiently is a manual and time-consuming process
Spotlight: Technology: Managing claims surges in the digital age
Claims surges have been a frequent occurrence in recent years as events around the globe have hit insurers across multiple lines of business. The past year has seen Australian bush fires, the collapse of Thomas Cook, storms Ciara and Dennis and now the…
Blog: Delivering a personal, timely and multichannel experience without putting core operations at risk
You don't need to risk crashing back-end legacy systems to deliver personalised and integrated customer service, argues Giuliano Altamura of the Fincons Group.
Blog: Getting over the back office blockade to maximise the omnichannel opportunity
You only have a short window of opportunity in the omnichannel world. Miss it, and it will soon shut warns Giuliano Altamura, financial services business unit manager at Fincons Group.
Spotlight: The evolution of mobility: Expert view
A new decade sparks urgent need for motor insurance providers to adapt to the needs of a changing motoring community writes James Roberts, business development director for insurance, Europcar Mobility Group UK.
Motor Insurance World Live video presentation: The car is the star
Motor insurance companies have long focused on rating factors such as a driver’s age, occupation and where they live.
Coronavirus: Keeping the contact centre claims journey alive at home
A lot of the rules that dictate best practice in times of traditional weather surges also hold true now for the coronavirus pandemic, argues CET Property Assurance's Paul Wozencroft. Not least the need to utilise digital capabilities to connect everyone…
Roundtable: The rush to technology
The seemingly headlong rush by insurers to connect everything, pulling together fragmented legacy systems and IT architecture has left many of them struggling to find the right solutions. Post gathered a group of experts together to see how firms are…
Roundtable: Getting the board to ‘byte’
Interest and enthusiasm at board level for technology data-driven innovation has never been higher. At a Post interactive roundtable in association with Crowe, participants analysed how to generate tangible business benefits from a technical and…
Blog: Insurance fraud trends to look out for in 2020
Protecting customers online is becoming increasingly difficult. Brooke Snelling, senior manager at Iovation, a Trans Union company, highlights areas where insurers should be using tools to prevent fraud.
Roundtable: What’s next for the modernisation of Lloyd’s and the London market?
Against a background of the winding down of the Target Operating Model and the publication of the Future of Lloyd’s Blueprint, Post, in conjuction with WNS, invited industry experts to discuss the six suggested proposals to modernise the market. Post…