Personal
Building loyalty in times of crisis: How insurers can foster long-term customer relationships
As the cost-of-living crisis persists, customers reduce insurance coverage, yet premiums are rising. In the inaugural segment of this three-part series, Insurance Post and PayPal collaborate to examine how insurers can retain customers during economic…
Cancer charity slams travel insurers over ‘unfair’ pricing
A Hampshire-based cancer charity has secured more than 133,000 signatures calling for more affordable travel insurance and has taken the battle to the Association of British Insurers and Financial Conduct Authority.
Extent of insurers underpaying women exposed
Data Analysis: Data shows the parts of the insurance industry where women are most likely to be earning less than their male counterparts plus what action is actually closing the gender pay gap.
Big Interview: Admiral founder Henry Engelhardt
Henry Engelhardt, founder and former chief executive of Admiral Group, reveals what it takes to be a great insurance leader and shares his vision for the future of motor insurance.
Allianz reveals Treloar’s successor at LV
Allianz has named Serge Raffard as its new personal managing director, following the recent news that Steve Treloar has decided to leave to pursue new opportunities.
How apprenticeships can help electric vehicle insurers
Ahead of Insurance Post's Motor and Mobility Conference 2023, Michael Golding, LV's general insurance network manager, explores the challenges with electric vehicle repairs.
Could motor insurers face further financial potholes?
With less than a week to go until Insurance Post's Motor & Mobility Conference, Sam Barrett examines the bumps in the road that motor insurers face and considers whether providers will see a smoother journey ahead.
Facebook identity crisis hits insurance fraudster with £51K bill
A Barnsley motorist’s fraudulent claim for £15,000 has been thrown out after a Facebook photo proved he knew the “independent” witness to his accident.
Trade Voice: ABI’s Mervyn Skeet on why higher insurance bills may not be the hardest price rises to stomach
Mervyn Skeet, director of general insurance policy at the Association of British Insurers, argues that increasing home and motor insurance premiums need to be seen in a wider context of rising prices.
Cost-of-living crisis causes motorists to ditch insurance add-ons
Data Analysis: The cost-of-living crisis is causing cash-strapped drivers to cut back on motor insurance cover, a survey by Axa reveals.
Diary of an Insurer: Markerstudy’s Amanda Fox
Amanda Fox, head of broker management and product governance at Markerstudy Group, strives to overcome industry-wide challenges such as shortage of parts and gets the ideas flowing with a sugar rush.
Best Insurance Employer – 2023 BIA shortlists revealed
We can today reveal the 12 firms that have been shortlisted for the two Best Insurance Employer categories at the 2023 British Insurance Awards.
View from the top: How motor insurers are recovering from 'near death experience'
Geoff Carter, chief executive of Sabre Insurance Group, examines how the motor insurance market leapt off a cliff and the ways it is clawing back to profitability.
Interview: James Dalton, MIB
In his first interview since joining the Motor Insurers’ Bureau as chief services officer, and two years after the introduction of the Official Injury Claims portal, James Dalton chats to Pamela Kokoszka about how he is taking on the challenge to remove…
Admiral founder warns clock is ticking on car insurance
Henry Engelhardt, founder and former chief executive of Admiral Group, warns the “clock is ticking on car insurance”.
Where we’re going, we won’t need price comparison websites
Editor’s View: Insurance Post Editor Emma Ann Hughes wonders if the latest motor insurance developments could cause price comparison websites to soon be consigned to the history books.
Many Pets exits Swedish market as problems pile up
Many Pets’ partnership with Great Lakes SE in Sweden has ended, and as a result, the provider is withdrawing from the Swedish pet insurance market, Insurance Post can reveal.
Steve Treloar to step down as LV CEO
Steve Treloar, chief executive of LV GI and Allianz Personal, is leaving the business at the end of June.
Admiral enters connected car telematics market
Admiral has teamed up with car manufacturer Ford and telematics provider Redtail Telematics to produce one of the UK’s first connected telematics motor insurance products.
Could technology cause more to self-insure?
Edmund Tirbutt examines how the centuries-old insurance sector is using technology to shift from handling claims to focus on changing customer behaviour to reduce their risks.
Navigating the impact of the 'cost-of-living crisis' on pet insurance: insights and strategies
Insurance Post, in collaboration with CRIF, recently organised a roundtable to discuss the influence of the current cost-of-living crisis on pet insurance sales and renewals. Izabela Chmielewska reports.
Household appliances most likely to damage homes
Data analysis: Government data on domestic appliance accidents shows the devices most likely to result in a home insurance claim.
Insurers continue to grapple with rising costs for vehicle repairs
While property and motor claims’ post-Covid difficulties have begun to ease, the latter in particular are still presenting challenges to insurers, according to Zurich UK chief claims officer James Nicholson.
Future-proofing the home insurance industry
In the latest Insurance Post Podcast, Flood Re reveals it is calculating the cost benefit of steps taken by homeowners to reduce the risk and the duration of their abodes being under water.