Crawford & Company
Penny Black’s Social Diary: Crawford’s video; Biba’s curry
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences, and giving a thumbs up – or down – to the sector’s social media posts.
Claims and Fraud Awards 2025 shortlist revealed
Insurance Post can reveal the businesses and individuals who have been shortlisted for the 2025 Insurance Post Claims and Fraud Awards.
Penny Black’s Social Diary: Branko’s outfit; Aviva’s beef
Penny Black shares the tittle-tattle she overheard at insurance industry events, reviews the quality of buffets at conferences, and gives a thumbs up – or down – to the sector's social media posts.
Questions raised by insurers’ lopsided AI investments
Editor’s View: Artificial intelligence is reshaping the way insurers operate, but Emma Ann Hughes wonders if a lopsided focus on investing in point of sale at the expense of the claims experience could raise eyebrows at the regulator and erode…
Navigating record claims in the generative AI era
As generative artificial intelligence reshapes the insurance landscape, industry experts joined the Insurance Post podcast to share how the sector is adapting to record claims volumes and shifting customer expectations.
Crawford subsidence tech cuts assessment time from days to minutes
Crawford’s subsidence technology Sub Sprint has reduced the time it takes to initially assess a subsidence claim from 89 days to 15 minutes.
How Crawford is balancing AI innovation and ethics
Mollie Brentnall, IT director for UK & Ireland at Crawford & Company, explains how the business is aligning artificial intelligence investment with business value, ethics, and client trust.
Penny Black’s Social Diary: Crawford’s wind; Zurich’s golfing prowess
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences, and giving a thumbs up – or down – to the sector’s social media posts.
Q&A: Andy Hutchinson, Turvi
Andy Hutchinson, chief revenue officer of Turvi, explains how the Crawford & Company-owned insurtech is using artificial intelligence to help insurers address under-resourced aspects of their claims management processes.
What is making waves in marine insurance
The marine insurance industry is navigating turbulent waters as it heads into 2025 from shifting market dynamics to emerging risks, Harry Curtis examines how insurers are balancing a complex set of challenges.
Paul Lofkin, Crawford
With more than 20 years’ experience in the insurance sector, Crawford’s president for the UK and Ireland Paul Lofkin has a proven track record of driving strategic growth, encouraging innovation, and delivering effective results across the claims value…
Was I too quick to write off loss adjusting start-ups?
Content Director’s View: Having concluded that loss adjusting start-ups are diminishing in numbers due to compliance, procurement and lack of market disruption content director Jonathan Swift revisits the question of what might help someone buck the…
Big Interview: Paul Lofkin, Crawford
Paul Lofkin, president of Crawford for UK & Ireland, is going to sort out the nation’s subsidence and promises to “disrupt that market like never before”.
How cyber insurers are preparing for a Black Swan event
How cyber insurance is evolving because of black swan events is tackled in the latest Insurance Post Podcast.
What has driven loss adjuster start-ups to near extinction?
Content Director’s View: The beginning of the century saw a number of loss adjusting start-ups fueled by entrepreneurial managers and teams determined to go it alone and forge their own paths outside of the incumbent ‘big boys’ but of late these new…
BIA 2024: Winner’s Q&A with Crawford’s Matthew Renshaw
Matthew Renshaw, sustainability consultant, major and complex loss at Crawford & Company, discusses the firm’s success in the ESG – Sustainability Initiative of the Year category at the 2024 British Insurance Awards.
Crawford’s Norman on steps to reduce female burnout
Suzie Norman, HR director of UK & Ireland at Crawford, considers the different societal pressures placed on women working in insurance and outlines how the claims specialist has introduced policies to reduce female burnout.
Responding to the magnitude of losses from Storm Éowyn
Cathy Scott, head of Northern Ireland at Crawford & Company, outlines how the loss adjuster is responding to a storm that the Met Office identified as one of the strongest to hit the UK in the past decade.
Aviva’s Storah welcomes government’s £2.65bn flood defence investment
After the government announced an investment of £2.65bn over the next two years to fix flood defences, Aviva’s general insurance CEO for UK and Ireland welcomed the news.
More claims expected from Storm Éowyn after 800% initial spike
Storm Éowyn caused an eightfold increase in claims notifications within an hour of hitting Northern Ireland last week, loss adjuster Crawford has reported.
Penny Black’s Social Diary: Crawford’s curry and ABI’s meaty fare
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences and giving a thumbs up – or down – to the sector’s social media posts.
Insurers share concerns after killing of UnitedHealthcare CEO
Adrian Jones, chief of staff for international and global markets at insurtech Acrisure, observed UnitedHealthcare CEO Brian Thompson’s death was shocking and deeply concerning given the accessibility of the insurance sector’s leaders.
Crawford promotes Lofkin to UK and Ireland president
Paul Lofkin will be become president of Crawford & Company for UK & Ireland on 1 December.