Crawford’s Norman on steps to reduce female burnout
Suzie Norman, HR director of UK & Ireland at Crawford, considers the different societal pressures placed on women working in insurance and outlines how the claims specialist has introduced policies to reduce female burnout.
The key to allowing women to manage both their professional and personal responsibilities, reduce burnout and increase job satisfaction is to recognise the importance of work-life balance and flexible
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims
Air India crash claim could reach around £150m
The fatal crash of Air India flight AI171 on Thursday (12 June) is expected to cost the insurance industry more than $200m (£147.2m), more than the direct written premium for aviation in India, according to analysts GlobalData.
Rising water excess fuels distrust in home insurers
Peter Roper, head of research at Fairer Finance, argues home insurers need to do more to help customers understand the cover they are purchasing to increase satisfaction in the sector's products and services.
Diary of an Insurer: Aviva’s Katriona Cunningham
With teams based across Perth, Norwich, Sheffield, Belfast, and Maxim, near Glasgow, Katriona Cunningham, policy application fraud lead at Aviva, tends to travel a bit for work and also taxis her girls to gymnastics, tennis, and swimming.
Allianz makes £200k saving after butchered claim
Allianz has saved £200,000 after a complex injury claim was dropped due to the discovery of contradictory surveillance footage and social media evidence.
M&S attack proves public-private cyber risk pool is required
Editor’s View: The cyber-attack against M&S shows insurance alone can’t swoop in to save the day when cyber criminals attack major retailers so the government must partner with providers now to ensure national resilience, argues Emma Ann Hughes.
Ransomware ban could lead to higher claim costs
The government’s proposed ban on ransomware payments is “well intentioned” but lacks “nuance”, according to Tom Egglestone, head of international claims at Resilience.
Claims managers warned against trying to ‘solve the world’ using AI
Insurers and brokers are looking for the “golden nuggets” – but progressing with caution by keeping “the human in the loop” when it comes to integrating artificial intelligence (AI) into their property claims functions.
Questions raised by insurers’ lopsided AI investments
Editor’s View: Artificial intelligence is reshaping the way insurers operate, but Emma Ann Hughes wonders if a lopsided focus on investing in point of sale at the expense of the claims experience could raise eyebrows at the regulator and erode policyholder faith in the industry.