Aviva
Aviva are the UK’s leading diversified insurer, with businesses spanning insurance, wealth, and retirement. They also have major operations in Ireland and Canada. Aviva is a leading general insurer in the UK and Ireland, providing insurance solutions to over 12 million customers. Aviva offer commercial lines insurance to a wide range of businesses, from the micro segment up to large UK and global corporates. They also operate in the London market through their Lloyds syndicate, Probitas. In personal lines, they offer motor, home, travel, breakdown, pet and gadget insurance. They operate their own garage repair network and completed the acquisition of Direct Line in July 2025. They have been taking care of people for more than 325 years, in line with their purpose of being ‘with you today, for a better tomorrow’. In 2025, they paid £31.9 billion in claims and benefits to their customers.
Aviva's online brands to accept Pay Pal
Aviva-owned online car insurance providers Quote Me Happy and General Accident have become the first major UK insurers to accept payments by Pay Pal.
Industry launches apprenticeship framework
A government-backed apprenticeship framework has been launched by the insurance industry which has the support of sector bodies the Association of British Insurers, the British Insurance Brokers' Association and the Chartered Insurance Institute.
Aviva bolsters whiplash fight with new proposals
Aviva has developed six recommendations for reducing the number of whiplash claims to help lower the cost of motor insurance for "fed up" customers.
Roundtable - Insurance Act: Facing up to the challenges ahead
Having been granted Royal Assent last month, the replacement for the Marine Insurance Act 1906 will come into force in August 2016. How will the industry cope with adapting to the reforms?
Demise of outbound call centres linked to customer attitudes, not cold-calling regulation
The days of insurers targeting policy sales via outbound call centres are “long gone”, according to industry insiders, who have cited evolving customer purchase methods for the demise of such call centres rather than incoming cold-calling regulation.
C-Suite - Insurer: Time to hear deafness reform ideas
Changes are needed to make genuine industrial deafness claims quicker and easier to settle
Staff buy-in major obstacle to business transformation, says Aviva boss
Winning over staff is one of the major obstacles when implementing a change programme, according to Jayne Sayer, head of IT and change at Aviva.
Friends Life grants investment opportunities but selective GI exits considered
The Friends Life deal will “accelerate” Aviva’s turnaround and enhance its ability to deliver improved cashflow and growth according to CEO Mark Wilson.
Aviva records 6% increase in operating profit
Aviva posted a 6% increase in group operating profit to £2.17bn for the 2014 financial year, and an improved combined ratio, as CEO Mark Wilson warned the firm had “further to travel” with its turnaround plan.
Driverless cars: Driving change
Rapid advances in automotive technology mean that, within a generation, the future of autonomous vehicles and driverless cars could become a reality. What will that mean for the insurance industry?
Aviva Investors fined £17.6m by FCA
The Financial Conduct Authority has fined Aviva Investors £17.6m for systems and controls failings that meant it failed to manage conflicts of interest fairly.
Aviva downgraded by Berenberg as turnaround case questioned
Equities analyst Berenberg has downgraded Aviva from ‘buy’ to ‘sell’, saying evidence of a turnaround at the British composite insurer is “less compelling than the movement in the share price would suggest”.
Personal Injury: One rule for government, one rule for insurers
The introduction of the Criminal Injuries Compensation Authority tariff list in 2012 means that insurers are now paying out much more to personal injury claimants than the government
Insurers clamour for industry standard on premium comparison
There is a groundswell of support among insurers to establish an industry standard on premium comparison at renewal after Axa broke ranks to introduce such a scheme for personal lines customers.
Improved social media engagement a 'key priority' for insurers
Insurance companies have conceded more needs to be done to embrace social media as a tool to engage with consumers after a survey ranked the industry among the worst performing sectors in terms of online presence.
Insurers vow to learn from CMA report blow to combat credit repair inflation
The Competition and Markets Authority’s decision not to address the rising cost of credit hire has led to a “free for all” in credit repair cost inflation, according to insurers, who have vowed to unite to tackle the issue.
Reform needed to target industrial deafness claims, says Aviva
Aviva is calling for a significant shakeup into how industrial deafness claims are settled after reporting that 85% of such claims fail to demonstrate any link to workplace noise-induced hearing loss.
Aviva heralds 'fundamentally dishonest' crash for cash victory where fraud was not pleaded
Aviva has heralded a case that exposed phantom passengers and where the evidence led the judge to find the claim ‘fundamentally dishonest’, even though fraud was not specifically pleaded, as a clear warning to fraudsters.
Insurance industry failing to engage on social media as UK lags behind US
UK companies are being outperformed by their US counterparts in their use of social media for corporate communications, according to an Investis review, which ranked the insurance industry as one of the lowest performing sectors.
Insurers support mooted stress working party amid fears of claims surge
The creation of a working party to co-ordinate and develop management of workplace stress has been backed by insurers, following warnings the industry is in danger of “sleep-walking into an increasing flood of claims”.
Market Moves - 29 January 2015
All the latest job moves in the insurance market.
Man charged for attack on Aviva mobile phone system
A man who carried out an attack on Aviva's mobile phone system has been charged today (21 January) by the South East Regional Organised Crime Unit.
Aviva and Zurich pledge £1m funding for mesothelioma research
Insurance companies Aviva and Zurich will donate a combined £1m over two years to the British Lung Foundation’s research programme into the asbestos-related cancer mesothelioma.
In Series: Corporate risk: Upping the pace
How can commerical insurance industry innovation better keep up with the ever-increasing speed of technological advancement and changing demands from UK businesses?