Aviva
Improved social media engagement a 'key priority' for insurers
Insurance companies have conceded more needs to be done to embrace social media as a tool to engage with consumers after a survey ranked the industry among the worst performing sectors in terms of online presence.
Insurers vow to learn from CMA report blow to combat credit repair inflation
The Competition and Markets Authority’s decision not to address the rising cost of credit hire has led to a “free for all” in credit repair cost inflation, according to insurers, who have vowed to unite to tackle the issue.
Reform needed to target industrial deafness claims, says Aviva
Aviva is calling for a significant shakeup into how industrial deafness claims are settled after reporting that 85% of such claims fail to demonstrate any link to workplace noise-induced hearing loss.
Aviva heralds 'fundamentally dishonest' crash for cash victory where fraud was not pleaded
Aviva has heralded a case that exposed phantom passengers and where the evidence led the judge to find the claim ‘fundamentally dishonest’, even though fraud was not specifically pleaded, as a clear warning to fraudsters.
Insurance industry failing to engage on social media as UK lags behind US
UK companies are being outperformed by their US counterparts in their use of social media for corporate communications, according to an Investis review, which ranked the insurance industry as one of the lowest performing sectors.
Insurers support mooted stress working party amid fears of claims surge
The creation of a working party to co-ordinate and develop management of workplace stress has been backed by insurers, following warnings the industry is in danger of “sleep-walking into an increasing flood of claims”.
Market Moves - 29 January 2015
All the latest job moves in the insurance market.
Man charged for attack on Aviva mobile phone system
A man who carried out an attack on Aviva's mobile phone system has been charged today (21 January) by the South East Regional Organised Crime Unit.
Aviva and Zurich pledge £1m funding for mesothelioma research
Insurance companies Aviva and Zurich will donate a combined £1m over two years to the British Lung Foundation’s research programme into the asbestos-related cancer mesothelioma.
In Series: Corporate risk: Upping the pace
How can commerical insurance industry innovation better keep up with the ever-increasing speed of technological advancement and changing demands from UK businesses?
Digital Distribution Strategies: Walking with dinosaurs?
The challenges insurers face as customers embrace the ‘omnichannel experience’ are enormous. How can they move from a disconnected multichannel approach to a genuinely integrated service before they face extinction?
Market Moves - 22 January 2015
All the latest job moves in the insurance market.
Aviva hands CRO role to SII head Woodford
Aviva Solvency II director Julian Woodford has been appointed UK and Ireland chief risk officer for the business.
1500 jobs at risk if Aviva's Friends Life acquisition is finalised
If shareholders agree to Aviva's acquisition of UK life insurer Friends Life then 1500 jobs are likely to be made redundant.
ABI reaffirms two-thirds of industrial deafness claims are rejected
The Association of British Insurers has backed analyst claims that the industry is repudiating roughly two-thirds of industrial deafness claims, despite some firms suggesting rates north of 80%.
Aviva names Morris as HNW commercial director
Aviva has promoted its personal lines head of retail underwriting and pricing to a newly created role as high net worth commercial director.
CMA draft order obligations criticised for duplicating existing regulation
Industry players are fearful draft Competition and Markets Authority motor insurance obligations conflict with existing conduct regulation amid concerns the watchdog is not giving firms enough time to implement its suggested reforms.
90% of 2013/14 winter flood and storm claimants satisfied with service
Nine out of ten customers that made a flood or storm claim last winter were satisfied with the way it was handled, according to a study by the General Insurance Market Research Association.
Insurers warned over SSL phoenix company as ex-staff hit out at former bosses
Former insurer clients of defunct loss adjusting firm SSL have been warned to avoid phoenix company Artemis amid criticism of the company directors’ business practices.
NIHL claims down by 10% for 2014
Claims for noise induced hearing loss are set to drop to £361m for 2014 for the UK’s most exposed insurers, down marginally from a 2013 equivalent of £402m, according to an investor report.
Penny Black: The Ghost of Christmases Past
Lady-about-town Penny Black has been publishing her insurance industry gossip and insider news and views in three centuries - so she's seen a fair few insurance Christmases, some bawdier than others, and all of them fuelled by the finest G&Ts the…
Insurance Claims Review of the Year 2014 - updated
Having asked the Post Claims Club advisory board for their views on 2014, and hopes for 2015 this is how a number responded.
Post's Christmas Q&A
As the festive season gets well and truly underway, Post caught up with some of the insurance industry's key players to talk New Year's resolutions, champagne and history books...
Zurich & Ageas increase market share in household at expense of top five
Competitive mid-tier household insurers have been gaining market shares and market power at the expense of the top five UK household insurers, according to a report by Timetric UK FS Intelligence Center.