Aviva
Aviva are the UK’s leading diversified insurer, with businesses spanning insurance, wealth, and retirement. They also have major operations in Ireland and Canada. Aviva is a leading general insurer in the UK and Ireland, providing insurance solutions to over 12 million customers. Aviva offer commercial lines insurance to a wide range of businesses, from the micro segment up to large UK and global corporates. They also operate in the London market through their Lloyds syndicate, Probitas. In personal lines, they offer motor, home, travel, breakdown, pet and gadget insurance. They operate their own garage repair network and completed the acquisition of Direct Line in July 2025. They have been taking care of people for more than 325 years, in line with their purpose of being ‘with you today, for a better tomorrow’. In 2025, they paid £31.9 billion in claims and benefits to their customers.
ABI boss Evans urges fraud task force to take on CMCs
The Association of British Insurers has joined member firms in welcoming the government’s decision to launch a fraud task force, but claimed it must tackle claims management companies if it is to be deemed a success.
Aviva finalises £5.6bn Friends Life takeover
Aviva has completed a deal to acquire Friends Life for £5.6bn, with shareholders of the new purchase taking on 26% of Aviva.
Housing associations: Providing a helping hand
With less than 40% of social housing tenants taking out home contents insurance, what can the insurance industry do to help those with low incomes protect their belongings?
Credit hire: A missed opportunity
The Competition and Markets Authority report on the private motor market was met with criticism over its lack of action on credit hire practices. So what action can the industry take?
Aviva shares drop after Friends Life announcement
Aviva saw its share price decline more than 5% in a single day after it announced it was in acquisition talks with Friends Life.
Aviva and Friends Life in takeover talks
Aviva and Friends Life have confirmed they have reached an agreement on the financial terms of a share combination of the two companies.
Regional Review: Glasgow
Glasgow’s reputation as a vibrant, people-orientated city is reflected in its dynamic general insurance market in which over-capacity and a high number of resident brokers have not deterred new players from pouring in. Even hardened insurance…
Insurers making progress on single customer view as key to digital strategy
Creating a single view of the customer has been highlighted as a strategic priority for insurers after a market survey showed the insurance industry is lagging behind other sectors on digital innovation.
Marsh claims executive Croll joins Cunningham Lindsey
Cunningham Lindsey has hired Marsh claims executive Brian Croll as a customer service consultant based in Glasgow.
Job cuts expected as Aviva prepares to close Belfast claims function
Aviva has confirmed it will close its Belfast claims function by the end of April next year in a move that is expected to result in around 30 redundancies.
Fusion looks to Aviva for Glasgow-based underwriting hire
Fusion has appointed Richard Daubney as Scotland and Northern Ireland regional underwriting manager as it announces a move to larger premises in Glasgow.
Career development: Aviva and Solus unveil Thatcham-backed training scheme
Directors at Solus and Aviva have joined with new apprentices at Thatcham’s Automotive Academy to launch a new multi-discipline training programme.
Aviva's Tulloch to chair ABI General Insurance Council
Aviva UK and Ireland general insurance CEO Maurice Tulloch has been appointed chairman of the Association of British Insurers' General Insurance Council management committee.
Aviva names Birmingham and Luton as top crash-for-cash towns
Aviva has seen a 21% increase in organised fraud as it reveals Birmingham and Luton are the top two postal districts for crash-for-cash claims.
C-Suite: Insurer: Planning for the worst
The industry must stress to firms the importance of business interruption cover
In Series: Not out of the PI woods yet
Although recent reforms have made a difference to problems plaguing the personal injury sector, insurers say they have not gone far enough. So what more can be done?
Seven insurers appointed to Towergate SME panel
Towergate has reached agreements with seven insurers to form a commercial panel for sub £5000 premium standard SME business.
Axa retains top spot in Brokerbility satisfaction survey
Axa has once again been ranked highest in a bi-annual satisfaction survey of Brokerbility members.
Arista promotes Bodman to Northern region lead
Towergate-owned managing general agent Arista has promoted senior development underwriter Jon Bodman to its Northern area underwriting manager, recruiting an Aviva team leader to replace him.
Aviva reports best UKGI COR result in eight years
Aviva group CEO Mark Wilson has hailed a strong performance from the company's UK general insurance business in announcing its third quarter results, citing the year-to-date 94.1% combined operating ratio as the lowest in eight years.
Insurers defend service levels in wake of broker criticism
Insurers have been quick to defend their service levels and approach to relationship-building after brokers surveyed by Post considered firms were left wanting in these areas.
Interview: Mark Hews: Protecting the nation’s history
With its focus on heritage buildings and a strategy rooted in ‘doing the right thing’, Ecclesiastical CEO Mark Hews tells Post the firm is quite unlike any other in financial services
Brokers criticise Aviva and RSA for lack of consistency
Insurance brokers are looking for a consistent strategy and team at the top from their insurer partners and anything else might make them think twice about where they place their clients' business.
Research: State of the Broking Nation Part 1: Insurers
A warts-and-all qualitative view from the broking market