Aviva
Aviva are the UK’s leading diversified insurer, with businesses spanning insurance, wealth, and retirement. They also have major operations in Ireland and Canada. Aviva is a leading general insurer in the UK and Ireland, providing insurance solutions to over 12 million customers. Aviva offer commercial lines insurance to a wide range of businesses, from the micro segment up to large UK and global corporates. They also operate in the London market through their Lloyds syndicate, Probitas. In personal lines, they offer motor, home, travel, breakdown, pet and gadget insurance. They operate their own garage repair network and completed the acquisition of Direct Line in July 2025. They have been taking care of people for more than 325 years, in line with their purpose of being ‘with you today, for a better tomorrow’. In 2025, they paid £31.9 billion in claims and benefits to their customers.
Telematics uncovers fraud in £54k Aviva claim
Telematics was the key in the dismissal of a £54 000 personal injury claim placed with Aviva, according to a motor fraud investigation company.
Career file - David Lovely: Aviva appoints Lovely as claims director
Aviva has appointed David Lovely as claims director, reporting to Maurice Tulloch, chief executive for UK and Ireland general insurance.
Video: Aviva Broking Team Q&A
Ahead of the British Insurance Brokers’ Association conference in Manchester editor Stephanie Denton spoke to Aviva's broking management team of Phil Bayles, Gareth Hemmings and Fraser Edmond to find out what the big issues facing brokers are and how…
Aviva appoints Lovely as claims director
Aviva has appointed David Lovely as its claims director, reporting to Maurice Tulloch, chief executive for UK and Ireland general insurance.
Aviva uncovers 19% rise in fraud in 2013
British insurer Aviva detected over £110m worth of insurance fraud in 2013 – a 19% increase compared with 2012.
Aviva simplifies Italian life joint ventures
Aviva has reached an agreement with UBI Banca and Unicredit to restructure its life joint ventures in Italy.
Disability charity says home insurance websites discriminate against disabled
Badly designed websites could be leaving major UK home insurers exposed to potential discrimination lawsuits by excluding more than 11 million disabled consumers from purchasing cover online.
Ridesharing: Sharing responsibility
The increasing popularity of ridesharing is creating a range of challenges for insurers – particularly when it comes to liability
Broker networks: better together?
With major firms such as Aviva among those to sever their network ties, how can broker networks remain attractive to potential members?
Aviva sells stake in South Korean life business
Aviva has sold its 47% stake in South Korean business Woori Aviva Life Insurance to Nong Hyup Financial Group.
GI players demand action after FCA life insurance investigation blunder
Aviva and L&G shares fall after investigation details are aired prematurely.
Editor's Comment: FCA finds itself in the crosshairs
It hasn’t taken long for the hunter to become the hunted and, with insurers smelling blood, the Financial Conduct Authority finds itself in the awkward position of being forced to account for its own actions.
Penny Black's Insurance Week - 10 April 2014
Penny is a massive prankster, and loves it when these things come off without a hitch.
Legal update - Alan Bate v Aviva: Court of Appeal dismisses property case after failure to disclose business risk
Mark Aitken examines a case where a high net worth individual failed to give a fair presentation of risk.
Clayden pledges claims overhaul after axing quarter of solicitor panel
QBE’s claims director Dominic Clayden has told Post he will overhaul the insurer’s claims handling after completing a review that saw QBE shrink its solicitor panel by a quarter.
Budget 2014: pension shakeup to open the door for general insurance players
Insurers’ share prices plummet following Chancellor’s annuity vow.
Infrastructure: Building for success
Plans for insurers to invest in infrastructure projects are being hampered by Solvency II.
Aviva sells Turkish GI business to PE consortium
Aviva has sold its Turkish general insurance business Aviva Sigorta A.Ş, to a private equity consortium led by EMF Capital Partners.
Aviva contents claimants offered Amazon gift certificates
Aviva is talking up the benefits of a partnership with Amazon that enables the insurer to provide gift certificates to policyholders who have lodged contents claims within 90 seconds via text or email.
Personal lines brokers told to shore up data defences after Aviva breach
PRA and FCA expected to increase scrutiny of data protection systems.
Aviva publishes customer reviews online
Aviva is publishing customer car and home claims service reviews on its website, giving buyers the opportunity to see how others rate the insurer before buying its products.
Aviva heralded by analysts but fears remain over long-term performance
Insurer’s full-year results reveal reversal of 2012 £2.93bn loss with £2.15bn profit.
Aviva safeguards staff pensions with record longevity deal
Aviva has moved to protect its UK staff pensions with a record breaking £5bn longevity transaction.
Aviva internal debt plans hailed by analysts
Aviva’s agreement to reduce the balance of an internal loan to £2.2bn by the end of 2015 has won the approval of analysts, who describe the move as “hugely significant”.