Claims
How and why businesses should embed sustainability in procurement
View from the Top: Patrick Piggot, head of procurement at Markerstudy Group, looks at the benefits of sustainable procurement and how companies can ensure they’re hitting the mark.
The power of integrated insurance data
From claims records to customer interactions, insurers are drowning in data. Yet many struggle to transform this wealth of information into actionable insights.
NFU Mutual CIO predicts AI decision-making within decade
NFU Mutual chief information officer Tim Mann has argued that artificial intelligence will be making decisions in underwriting, claims and pricing within the next 10 years.
Insurance risks of Labour’s housebuilding plans
The latest Insurance Post Podcast covers the insurance implications of Labour’s pledge to build 1.5 million new homes in five years – a target that raises major questions around construction safety, cost inflation, and long-term resilience.
Insurers seek alternative subsidence solutions to avoid backlash
Insurers are looking for alternative subsidence solutions to avoid “damaging headlines”, according to Innovation Group managing director John Watson.
Air India crash claim could reach around £150m
The fatal crash of Air India flight AI171 on Thursday (12 June) is expected to cost the insurance industry more than $200m (£147.2m), more than the direct written premium for aviation in India, according to analysts GlobalData.
Rising water excess fuels distrust in home insurers
Peter Roper, head of research at Fairer Finance, argues home insurers need to do more to help customers understand the cover they are purchasing to increase satisfaction in the sector's products and services.
Diary of an Insurer: Aviva’s Katriona Cunningham
With teams based across Perth, Norwich, Sheffield, Belfast, and Maxim, near Glasgow, Katriona Cunningham, policy application fraud lead at Aviva, tends to travel a bit for work and also taxis her girls to gymnastics, tennis, and swimming.
Allianz makes £200k saving after butchered claim
Allianz has saved £200,000 after a complex injury claim was dropped due to the discovery of contradictory surveillance footage and social media evidence.
M&S attack proves public-private cyber risk pool is required
Editor’s View: The cyber attack against M&S shows insurance alone can’t swoop in to save the day when cyber criminals attack major retailers, so the government must partner with providers now to ensure national resilience, argues Emma Ann Hughes.
From manual to tech-driven: The case for reinsurance automation
AI represents the next evolution in reinsurance management, with capabilities that extend far beyond basic automation.
Ransomware ban could lead to higher claim costs
The government’s proposed ban on ransomware payments is “well intentioned” but lacks “nuance”, according to Tom Egglestone, head of international claims at Resilience.
Claims managers warned against trying to ‘solve the world’ using AI
Insurers and brokers are looking for the “golden nuggets” – but progressing with caution by keeping “the human in the loop” when it comes to integrating artificial intelligence (AI) into their property claims functions.
Questions raised by insurers’ lopsided AI investments
Editor’s View: Artificial intelligence is reshaping the way insurers operate, but Emma Ann Hughes wonders if a lopsided focus on investing in point of sale at the expense of the claims experience could raise eyebrows at the regulator and erode…
Auto Windscreens calls for more regulation in vehicle repairs
James MacBeth, managing director of Auto Windscreens, has called for more regulation of motor vehicle repairs and for ADAS technology to be part of a vehicle’s MOT.
Podcast: Driving successful claims digitalisation in insurance
Insurance claims digitisation is much more than implementing new technology - it’s delivering superior experiences for adjusters, agents, and policyholders.
Cannabis farms a growing problem for property insurers
View from the Top: Charles Bush, head of large and complex claims at Zurich, looks at the claims impact of cannabis farms and what can be done to reduce risks.
The agile insurer: Why adaptability is the key to future-proofing life insurance
The life insurance landscape is evolving, and insurers must embrace agility, configurability, and automation to stay competitive. This whitepaper explores how life insurers can future-proof their operations by investing in innovative solutions today.
David Williams concerned about ‘pragmatic’ approach to underinsurance
David Williams, chair of the Fire Protection Association and former managing director of underwriting and technical services at Axa has questioned the pragmatic and balanced approach taken to tackling underinsurance within property, given the risks have…
Zurich pilots generative AI to spot claims trends
Jonathan Davis, data science lead at Zurich UK, has revealed the provider is currently piloting generative artificial intelligence to identify claims trends more effectively and hopes to be “surprised” by the results.
Navigating record claims in the generative AI era
As generative artificial intelligence reshapes the insurance landscape, industry experts joined the Insurance Post podcast to share how the sector is adapting to record claims volumes and shifting customer expectations.
Time to deepen ties with the National Emergencies Trust
Jonathan Clark, past president of the Chartered Insurance Institute and a trustee of the National Emergencies Trust, explains why insurers should collaborate to create a more resilient society that recovers not just economically but also socially and…
Transforming private healthcare insurance from repair to prevention
Eight million Brits can now access private healthcare via insurance, but rising medical costs and claims are pushing premiums up.
Crawford subsidence tech cuts assessment time from days to minutes
Crawford’s subsidence technology Sub Sprint has reduced the time it takes to initially assess a subsidence claim from 89 days to 15 minutes.