Allianz's Graham Gibson, Aviva, NFU and Zurich among winners at 2023 Claims & Fraud Awards

Graham Gibson, chief claims officer at Allianz Insurance

Allianz chief claims officer Graham Gibson, pictured, won the prestigious Achievement Award at the Insurance Post Claims and Fraud Awards yesterday evening (5 October) at The Brewery.

Aviva was the biggest individual winner at the event attended by more than 500 claims and counter fraud professionals, picking up four gongs including Claims Innovation of the Year – Insurer/Broker, Customer Care Award and Fraud Investigation of the Year.

Elsewhere, Jordan O’Donnell from Zurich, Joseph O’Gorman from DWF Law and Holly Robinson from NFU Mutual were crowned Rising Stars; while Adele Sumner from RSA and Craig Budsworth from DWF Law respectively won the Fraud Star and Claims Star of the Year prizes.

Full list of shortlisted firms and winners:

Claims Collaboration of the Year

  • Admiral Insurance & DWF Law
  • AICL (Saga Group) & Davies
  • Aviva and DWF Law - Winner
  • Direct Commercial
  • Ecclesiastical Insurance, Woodgate and Clark and CoreLogic
  • EIS & Esure
  • Lloyd's and Vitesse - Highly Commended
  • QBE Business Insurance and IPRS Health

Claims Innovation of the Year – Insurer/Broker

  • Aviva – Large Loss Identification
  • Aviva – Straight Through Process – Winner
  • Canopius
  • Clegg Gifford & Co and DAC Beachcroft
  • Ecclesiastical Insurance
  • Hiscox UK – Highly Commended
  • Markel
  • Generali UK

Claims Innovation of the Year – Outsourced Partner

  • Lloyd's and Vitesse – Winner
  • Corporé
  • Crawford & Company
  • DOCOsoft – Highly Commended
  • EIP
  • SBS
  • Sedgwick
  • VisionTrack

Claims and Fraud Awards Rising Stars

  • Scarlett Allen, Hiscox
  • Jordan O'Donnell, Zurich Insurance – Winner (Claims)
  • Joseph O'Gorman, DWF Law – Winner (Fraud)
  • Holly Robson, NFU Mutual – Winner (Fraud)
  • Jason Wallington, DAC Beachcroft
  • Luke Wiltshire, Zurich Insurance

Combatting Fraud – Collaboration of the Year

  • Allianz and DWF Law – Highly Commended
  • Aioi Nissay Dowa Europe (AND-E) in collaboration with Mind Foundry
  • Aviva Insurance and DACB Beachcroft
  • Axa and Keoghs
  • Direct Line Group and Crawford Legal Services – Winner
  • Hastings Direct and Keoghs
  • National Vehicle Crime Intelligence Service (NaVCIS) and Synectics Solutions

Combatting Fraud – Technology Innovation of the Year

  • Aioi Nissay Dowa Europe (AND-E) and Mind Foundry
  • Allianz UK
  • Clearspeed – Winner
  • Esure
  • Percayso Inform
  • HF
  • Zurich Insurance - Real-time Fraud Detection Solution
  • Zurich Insurance in partnership with Toolagen

Counter Fraud Team of the Year

  • Ageas Underwriting Fraud Team
  • Aviva Counter Fraud Team
  • Axa Commercial Claims Counter Fraud Unit
  • Hiscox UK – Winner
  • Markerstudy Insurance Services – Highly Commended
  • NFU Mutual's Corporate Insurance Claims Validation Team
  • Zurich Insurance - Claims Investigation Unit

Customer Care Award

  • Aviva Claims Counter Fraud Team
  • Aviva – Winner
  • Clegg Gifford & Co
  • Hiscox UK
  • NFU Mutual
  • RSA - Major Loss Unit – Highly Commended
  • Zurich Corporate Risk
  • Zurich Insurance Company – Concierge team 

ESG: The Sustainable Claims Management Award

  • Auger
  • DWF Law
  • Hiscox UK
  • QBE Business Insurance & Sedgwick – Winner

Fraud Intelligence Team of the Year

  • Aviva Claims Counter Fraud Team
  • DAC Beachcroft Intelligence Team – Winner
  • DWF Law – Highly Commended
  • Esure Insurance
  • Keoghs

Fraud Investigation of the Year

  • Aviva Counter Fraud Team – Winner
  • Crawford Legal Services
  • Esure Insurance
  • HF and Admiral
  • HF and Esure
  • RSA Insurance – Highly Commended
  • Zurich Insurance

Fraud Investigation Team of the Year – Independent

  • Charles Taylor Team – Winner
  • DWF Law – Highly Commended
  • DAC Beachcroft
  • HF – Large Loss Fraud Team
  • HF – Credit Hire Fraud team
  • Keoghs
  • Sedgwick

Insurance Claims Manager of the Year

  • Charlotte Bender, Canopius – Highly Commended
  • James Driscoll, Aviva
  • Joanna Green, Hiscox
  • Lynette Grocott, Zurich Insurance Company – Zurich Rehabilitation – Team (General Insurance) – Winner
  • Tom Matthewman, Pen Underwriting

Insurance Claims Team of the Year

  • Canopius
  • Clegg Gifford & Co
  • Markel
  • NFU Mutual – Credit Hire Team – Winner
  • NFU Mutual – Third Party Assist
  • Zurich Insurance Company – Personal Lines Team – Highly Commended
  • Zurich Insurance Company – Zurich Private Clients (ZPC) Claims

Insurance Legal Team of the Year

  • DWF Law
  • Keoghs – Winner
  • Markel Law

Technology Partner of the Year

  • EIS
  • GT Motive
  • Keoghs
  • VisionTrack – Winner

The Training and Professional Development Award

  • HF – Winner
  • Markel
  • Hiscox
  • NFU Mutual – Credit Hire Team
  • NFUM Corporate Insurance
  • QBE Business Insurance
  • Sedgwick
  • Zurich Insurance Company – Zurich Rehabilitation Team (General Insurance)

Unsung Hero of the Year

  • Joanne Baker, DWF Law – Winner
  • Sarah Brown, Aioi Nissay Dowa Europe (AND-E)
  • Jon Gill, Clyde & Co
  • David Clements, Zurich Insurance Company – Highly Commended
  • Ted Gregory, PCS, a Verisk business
  • Rochelle Henry, Zurich Insurance Company – Zurich Rehabilitation Team (General Insurance)
  • Chloe Reynolds, Direct Commercial
  • Stephen Watson, Aviva

Insurance Claims Star of the Year

  • Craig Budsworth, DWF Law

Insurance Fraud Star of the Year

  • Adele Sumner, RSA

The Achievement Award

  • Graham Gibson, Allianz

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