Credit hire
Blog: How use of the supply chain can help meet high customer expectations – and manage costs
Insurers should have confidence in their supply chain partners to help their business deliver a better customer experience. However, James Roberts, business development director, insurance at Europcar UK, argues many take a short term view believing the…
Analysis: How regulation could clip the wings of CMCs
In six months’ time, claims management companies will fall under the umbrella of the Financial Conduct Authority.
Supply chain focus: Aligning cultures when choosing partners
With an increasing focus on CSR and technology, choosing partners that can align with an insurer's core values has arguably never been more important. Edward Murray looks at the factors supply chain managers now consider important when choosing the…
Blog: The gaping hole in the FCA regulation of CMCs
The Financial Conduct Authority’s consultation into claims management companies has a gaping hole, warns Kurt Rowe, associate at Weightmans, explaining why it matters for insurers.
This month in Post: A way through the whiplash quagmire?
The controversy over the proposed Civil Liability Bill has centred on whether the changes represent a good deal for consumers or for the insurers.
Credit hire roundtable: necessary evil or essential service?
The insurance industry’s perpetually uneasy relationship with credit hire has often flared up into hostility. Judging by the tone of the exchanges at a recent roundtable, the current mood is much calmer, with a greater willingness to explore ways of…
Analysis: From Brussels with love - a fraud case study
Missing cars, cross-border investigations, stolen identities and organised crime. Not your average case...
Blog: Revolutionising the motor claims experience by offering choice, not just replacement vehicles
How do we adapt the way motor claims are sorted in a world where the sharing economy is gaining traction? James Roberts, business development director for insurance at Europcar UK, offers his own thoughts, but questions whether his proposal would be…
Credit hire firm valued at £110m following market float
Credit hire firm Anexo Group raised £25m through an initial public offering, valuing the group at £110m.
The ABI credit hire GTA needs to better reflect today's vehicle technology
Insurers and credit hire organisations need to work together to create a new general terms of agreement to better reflect today’s engines. That is the view of Europcar UK business development director James Roberts, who adds all parties will benefit if a…
Spotlight: Vehicle hire: What is best practice for today’s insurance market?
A positive customer experience is never more important than at the point of claim. James Roberts, business development director for insurance at Europcar UK, explains how following best practice in replacement car hire can create this.
This Month: Prizes, picnics and personalities
Taxis working the Royal Albert Hall patch this week had their hands and seats full, chauffeuring well-dressed ladies and gentlemen to the prestigious British Insurance Awards
Analysis: After Autofocus: Where next for the credit hire industry?
Last month, seven former employees of Autofocus were collectively given prison sentences of more than five years after being found guilty of doctoring hire rate evidence to defend insurers in court against credit hire companies in thousands of cases.
Autofocus employees sentenced to over five years for fabricating evidence
Seven former employees of Autofocus have been collectively sentenced to over five years after being found guilty of doctoring hire rate evidence to defend insurers in court.
Motor Insurance World video: Ogden rate and credit hire
Catch up with delegates of the Insurance Post Motor Insurance World conference and find out who thinks what about both the Ogden discount rate and credit hire companies.
Telematics data helps to disprove fraudulent car hire claim
Information gathered from blackbox telematics has been used successfully to reveal a dishonest customer claim involving a hire vehicle.
FCA regulation of credit hire firms touted as CMCs fall under its remit
Industry commentators have backed the future Financial Conduct Authority oversight of claims management companies, announced in the 16 March Budget, alongside suggestions a similar regulatory framework should be adopted for credit hire companies.
Insurer savings predicted as report dispels poison gas concerns
The insurance industry and the credit hire sector look set to resume hostilities following an independent study that found insurers are spending millions on credit hire and repair claims for vehicles that are perfectly roadworthy.
Credit hire issues on the table at government motor reform meeting
Credit hire was on the agenda at a high-level government meeting yesterday (9 December) discussing the Autumn Statement, Post understands.
Insurers invite CHO to discuss GTA issues next week
The Association of British Insurers General Terms of Agreement Technical Committee has invited the Credit Hire Organisation to meet with insurers on 24 November in an attempt to bring the stalemate over 2015/16 rates to a conclusion.
Evans targets regulators, MPs and judges with credit hire rate issue
Accident Exchange CEO Steve Evans has written to regulators, politicians and members of the judiciary about his concerns that defendant law firms are providing dishonest vehicle rental rates in disputed car accidents.
Elite follows Helphire in exiting 'commercially unviable' GTA
Elite Insurance Company has withdrawn its subscription to the General Terms of Agreement, with the insurer’s CEO describing the cost benefit of using the agreement as “commercially unviable”.
Old wounds re-opened as Accident Exchange raises dishonest evidence concerns
Six years after the Autofocus fraud scandal, Accident Exchange is to write an open letter to defendant law firms and insurance companies it believes are engaged in dishonest car hire rate evidence activity.
Blog: Stevens v Equity...what now?
Six months on from the landmark decision of the Court of Appeal in Stevens v Equity, the ramifications continue to be felt across the industry. The judgment appeared to be the game changer that the insurance industry had been hoping for following the…