Insurers should have confidence in their supply chain partners to help their business deliver a better customer experience. However, James Roberts, business development director, insurance at Europcar UK, argues many take a short term view believing the…
In six months’ time, claims management companies will fall under the umbrella of the Financial Conduct Authority.
With an increasing focus on CSR and technology, choosing partners that can align with an insurer's core values has arguably never been more important. Edward Murray looks at the factors supply chain managers now consider important when choosing the…
The Financial Conduct Authority’s consultation into claims management companies has a gaping hole, warns Kurt Rowe, associate at Weightmans, explaining why it matters for insurers.
The controversy over the proposed Civil Liability Bill has centred on whether the changes represent a good deal for consumers or for the insurers.
The insurance industry’s perpetually uneasy relationship with credit hire has often flared up into hostility. Judging by the tone of the exchanges at a recent roundtable, the current mood is much calmer, with a greater willingness to explore ways of…
Missing cars, cross-border investigations, stolen identities and organised crime. Not your average case...
How do we adapt the way motor claims are sorted in a world where the sharing economy is gaining traction? James Roberts, business development director for insurance at Europcar UK, offers his own thoughts, but questions whether his proposal would be…
Credit hire firm Anexo Group raised £25m through an initial public offering, valuing the group at £110m.
Insurers and credit hire organisations need to work together to create a new general terms of agreement to better reflect today’s engines. That is the view of Europcar UK business development director James Roberts, who adds all parties will benefit if a…
A positive customer experience is never more important than at the point of claim. James Roberts, business development director for insurance at Europcar UK, explains how following best practice in replacement car hire can create this.
Taxis working the Royal Albert Hall patch this week had their hands and seats full, chauffeuring well-dressed ladies and gentlemen to the prestigious British Insurance Awards
Last month, seven former employees of Autofocus were collectively given prison sentences of more than five years after being found guilty of doctoring hire rate evidence to defend insurers in court against credit hire companies in thousands of cases.
Seven former employees of Autofocus have been collectively sentenced to over five years after being found guilty of doctoring hire rate evidence to defend insurers in court.
Catch up with delegates of the Insurance Post Motor Insurance World conference and find out who thinks what about both the Ogden discount rate and credit hire companies.
Information gathered from blackbox telematics has been used successfully to reveal a dishonest customer claim involving a hire vehicle.
Industry commentators have backed the future Financial Conduct Authority oversight of claims management companies, announced in the 16 March Budget, alongside suggestions a similar regulatory framework should be adopted for credit hire companies.
The insurance industry and the credit hire sector look set to resume hostilities following an independent study that found insurers are spending millions on credit hire and repair claims for vehicles that are perfectly roadworthy.
Credit hire was on the agenda at a high-level government meeting yesterday (9 December) discussing the Autumn Statement, Post understands.
The Association of British Insurers General Terms of Agreement Technical Committee has invited the Credit Hire Organisation to meet with insurers on 24 November in an attempt to bring the stalemate over 2015/16 rates to a conclusion.
Accident Exchange CEO Steve Evans has written to regulators, politicians and members of the judiciary about his concerns that defendant law firms are providing dishonest vehicle rental rates in disputed car accidents.
Elite Insurance Company has withdrawn its subscription to the General Terms of Agreement, with the insurer’s CEO describing the cost benefit of using the agreement as “commercially unviable”.
Six years after the Autofocus fraud scandal, Accident Exchange is to write an open letter to defendant law firms and insurance companies it believes are engaged in dishonest car hire rate evidence activity.
Six months on from the landmark decision of the Court of Appeal in Stevens v Equity, the ramifications continue to be felt across the industry. The judgment appeared to be the game changer that the insurance industry had been hoping for following the…