Training
Throwback Thursday: Writing gaffs; Don’t ring us
Insurance Post’s Throwback Thursday steps back in time to February 1971 to remind you what was going on this week in insurance history when insurers were shown how to improve their writing and providers made house calls.
Broker Review of the Year 2025
A softening market put downward pressure on brokers revenue in 2025 but businesses that embraced digital breakthroughs and delivered exceptional service have succeeded in holding on to their clients in a competitive market.
IUA members fret over emerging skills gap
The International Underwriting Association has heard concern from members around the emerging skills gap in insurance as the workforce approaches retirement.
Claims & Legal Review of the Year 2025
From artificial intelligence-driven efficiencies and people-focused service to global expansion, 2025 saw claims and legal sector leaders raise their game when it comes to settling claims.
Avoiding a ‘compensation lottery’ from Court’s transgender ruling
The Supreme Court’s ruling that sex under the Equality Act means biological sex has left insurers uncertain over which Ogden tables to use for transgender claimants, which Tim Evershed discovers is raising fears of inconsistent compensation awards.
ESG that stands up in tougher times
At a recent Insurance Post roundtable in partnership with CRIF, leading insurers and ESG specialists explored how the industry is translating sustainability goals into measurable progress – and what it will take to keep that momentum in tougher times.
Big Interview: Donna Scully, Carpenters Group
Donna Scully, director and co-owner of Carpenters Group, discusses with Insurance Post the challenges of her upbringing and its positive impact in ensuring both her business and personal causes are approached with kindness.
Diary of an Insurer: Zurich’s Louise Griffiths
For Louise Griffiths, trading underwriter for Zurich UK, no two days are ever quite the same working in Wales and the south-west region, from growing her own fruit and vegetables to hosting roundtables.
Big Interview: Graeme Trudgill, Biba
Graeme Trudgill, CEO of the British Insurance Brokers’ Association, talks to Insurance Post about volatility in the treasury, his thoughts on Rachel Reeves and why 2025 has been Biba’s “most successful year ever”.
Winners of Insurance Post Claims and Fraud Awards 2025 revealed
Aviva. CFC, Charles Taylor, Crawford & Company, DWF and Markerstudy were all multiple winners at Insurance Post's Claims and Fraud Awards last night (2 October).
AI forces brokers to rethink recruitment and client care
Phil Williams, group chief commercial officer and managing director of retail at Clear Group, has warned brokers that artificial intelligence means they need to rethink how they recruit talent.
Aviation crashes fuel demand for insurance knowledge sharing
Recent aviation accidents have driven enthusiasm for information sharing in aviation insurance, according to global technical director at McLarens Aviation John Bayley.
Big Interview: Mark Lomas, Lloyd’s
Mark Lomas, head of culture at Lloyd’s of London, reflects on the market’s diversity achievements so far, and where the work is far from done.
Throwback Thursday: CII plans for new world
Insurance Post’s Throwback Thursday steps back in time to September 1945 to remind you what was going on this week in insurance history when the Chartered Insurance Institute was planning its first post-war annual conference.
Viral sign-holding graduate secures Howden internship
Alexander Mani, a job-seeking economics graduate who stood outside the Lloyd’s building for 10 hours holding a self-advertising sign this summer, has secured an internship at Howden.
Preventing burnout in customer-facing insurance roles
Rahul Kumar, vice president and general manager of financial services and insurance of software company Talkdesk, explains how artificial intelligence-powered tools can reduce burnout, ease workloads, and empower frontline insurance staff to better serve…
Tomorrow’s World: Career Development
The latest episode of Insurance Post’s future-focused series examines how insurance careers will evolve by 2030.
Warning signs re-emerge in motor after poor inflationary reaction
The personal motor insurance market may have returned to profit in 2024 but experts at WTW have warned that doesn’t mean pricing problems are solved.
CII’s Connell on how case studies are key to understanding vulnerability
Trade Voice: Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, says insurers should use case studies, like those from the ombudsman, to better recognise, understand and respond to customer vulnerability.
Big Interview: Chris Jones, CEO of the International Underwriting Association
Chris Jones, CEO of the International Underwriting Association, shares his plan to prepare members for increasingly interconnected risks, improve their operational efficiency and ensure they win the war for talent.
Compare the Market working with Cambridge University on AI
Compare the Market and the University of Cambridge have committed to a long-term academic partnership involving data science and artificial intelligence skill development, Insurance Post can reveal.