Training
Insurance Covid-Cast: Managing return to work risks as offices look to re-open
In the 28th episode of Post and Insurance Age’s video series we gathered together an expert panel to discuss how employers manage the return to the office, given many staff members might have anxieties about the ‘new normal’ - not least travelling to and…
Direct Insurance stakes industry first claim with permanent remote working choice for staff
Direct Insurance Group has offered all staff the choice and flexibility of working from home, in the office or a mixture of the two on a permanent basis, Post can reveal.
Trade Voice: Malcolm Hyde of CILA on staying relevant
The executive director of the Chartered Institute of Loss Adjusters, Malcolm Hyde, offers a guided tour of how the association came into being, its ongoing dedication to professional standards and preparing for the challenges of tomorrow.
Educating and representing during Covid-19: How insurance trade and training bodies are operating remotely
There has been a lot of focus on how different insurance companies have responded to the Covid-19 pandemic, but what about the representative and educational organisations that are part of the lifeblood of the sector? Post content director Jonathan Swift…
Post Claims Club Live Webinar: Handling claims in a digital age - how insurtechs are changing customer expectations at the moment of truth
In this live webinar session from 11:00am we will hear from - and have a chance to question - a number of people who manage claims on behalf of the new breed of insurtech start-ups; businesses looking to reinvent the customer journey from cradle-to-grave…
Covid-19 Resilience Survey finds insurance employees most concerned about mental health and mass sickness
The ability for employers to handle staff wellbeing - especially mental health - and manage business if staff numbers are significantly reduced due to sickness, were the most pressing concerns among respondents to an exclusive Post survey focused on…
Interview: Lisa Bartlett, Crawford & Company
Having spent her career working for brokers and then an insurer, Crawford & Company’s new UK and Ireland president Lisa Bartlett speaks to Jonathan Swift about why she has now thrown herself into claims management and loss adjusting, and how she is…
CII boss Sian Fisher on reacting to the coronavirus crisis
There have been three occasions when Sian Fisher, CEO of the Chartered Insurance Institute, went to the office and thought “things will never be the same again”.
Analysis: What are insurtechs doing in the face of the coronavirus pandemic – Part One: UK-based start-ups
In light of the Coronavirus pandemic, Post content director Jonathan Swift caught up with a number of insurtechs to find out what they are doing to reduce staff and clients' exposure to Covid-19, while keeping operations as business-as-usual as possible…
Aon’s Dudley becomes chair of Liiba
Richard Dudley, CEO of Aon’s UK Global Broking Centre, has succeeded Roy White of Marsh as chair of the London and International Insurance Brokers’ Association.
Analysis: How loss adjusters are responding to the coronavirus - remote inspections, Covid-19 technical teams and prioritising the vulnerable
In light of the coronavirus pandemic, Jonathan Swift caught up with a number of loss adjusters to find out what they are doing to reduce staff and client exposure to Covid 19, whilst keeping operations as business-as-usual as possible.
Best Insurance Employer: The Top 20 – Kingsbridge 8.8
PREMIUM: Kingsbridge was voted fifth in Post’s Best Insurance Employer poll after its employees rated the company on factors such as senior management, work/life balance and training and development.
Best Insurance Employer: Sharon Juleff, people director, LV General Insurance
PREMIUM: LV General Insurance was voted as one of the top four companies to work for in the insurance industry. Post spoke to Sharon Juleff, its people director, to find out why.
Best Insurance Employer: Steve Collinson, head of HR for Zurich UK
PREMIUM: Zurich was voted as one of the top four companies to work for in the insurance industry. Post spoke to Steve Collinson, head of HR to find out why.
Manchester and Williams call on MGAs to sign up to chartered status
Managing general agents have been called on to apply for the Chartered Insurance Institute's chartered title, which launched yesterday.
Post Claims Awards: Countdown to deadline begins
The final countdown has started for entries for the 2020 Post Claims Awards.
This week: Bagging a bargain
As the January sales draw to an end consumers aren't the only ones with deals on their minds.
Q&A: Churchill founder and former chairman and CEO Martin Long
To tie in with his deep dive into the birth of the UK direct insurance market, Jonathan Swift caught up with Direct Line co-founder and Churchill founder and former chairman and CEO Martin Long to talk about the birth and growth of both companies, their…
Analysis: Tackling the skills shortage
The insurance industry is facing a huge skills shortage, with employers struggling to find ways to attract and retain top talent
Diversity and Inclusion in Insurance Award winner: RSA's Lindsey Morgan
Following last month's Diversity and Inclusion in Insurance Awards we caught up with all the winners. Today we feature The Mental Health Champion Lindsey Morgan, customer services contact centre leader, RSA.
Diversity and Inclusion in Insurance Award winner; Claims Consortium Group's Debbie Mawer
Following last month's Diversity and Inclusion in Insurance Awards we caught up with all the winners. Today we feature The Mental Health Champion Debbie Mawer, director of people and culture at Claims Consortium Group
Diversity and Inclusion in Insurance Award Winner: RSA's Luci Bowers
Following last month's Diversity and Inclusion in Insurance Awards we caught up with all the winners. Today we feature the Disability Champion, the customer experience leader at RSA Motability, Luci Bowers.
Analysis: Brokers urged to keep on top of SMCR as rules kick in
The Senior Managers and Certification Regime regulation focused on greater personal responsibility has come into force for senior broker managers, and businesses have a year to train all relevant staff on conduct rules.
Q&A: Graham Smart, The Chartered Institute of Loss Adjusters
Graham Smart has replaced Luke Exford as president of the Chartered Institute of Loss Adjusters. He spoke to Hiriyti Bairu about how loss adjusting has evolved over the years and the challenges facing the sector.