Claims/Loss adjusting

Loss adjuster rankings 2017: Foreword by CILA

As Post reviews the loss adjusting section in its biennial rankings, Malcolm Hyde, executive director of the Chartered Institute of Loss Adjusters, explains that the continued professionalism of loss adjusters keeps them centre of the claims market.

Navigating India's fast growing aviation market

With low levels of air travel penetration and a growing economy, expansion in the Indian aviation sector brings challenges and opportunities writes Kevin Betts, Asia-Pacific director, at loss adjuster McLarens Aviation.

Interview: Robin Smith, We Go Look

Jonathan Swift speaks to We Go Look CEO and co-founder Robin Smith about building an on-demand business that handles insurance claims and why the Crawford & Co acquisition means she has more time now for the "fun stuff"

We need to talk about fire claims

With concerns growing about the coordination of the many parties involved in investigating major fire claims, a roundtable recently brought together insurers, adjusters, forensic investigators and fire service chiefs. As they discussed the many…

Claims: Providing a personal service

Brokers need to stand out in a competitive market and claims service is a way to make a real difference. Being there to advise, intervene – and to turn the heat up if necessary – can mean the world to a grateful client.

Trade voice: CILA'S Malcolm Hyde on business ethics

Business ethics has become increasingly important in recent years for many reasons, including increased stakeholder scrutiny.  This is not surprising in the light of financial institutions’ scandals, the MPs’ expenses scandal and perhaps the influence of…

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