Claims/Loss adjusting
Q&A: Malcolm Hyde, formerly of the CILA
Former executive director of the Chartered Institute of Loss Adjusters, Malcolm Hyde caught up with Post to discuss how the loss-adjusting sector has changed over the years, the impact of technology and climate change, and how treating customers fairly…
Wildfires in the UK highlight greater need for 'robust' property design, planning and construction
An increase in claims numbers are expected following the wildfires in the UK, but experts urge more preventative measures.
Blog: Insurers and loss adjusters need data and tech-enabled cooperation
With general inflation sending costs through the roof and extreme weather causing claims surges more often, tight collaboration is absolutely crucial to handle claims – and technology and data can enable this, writes Eibhlin Swan, head of supply and…
Shortlist for 2022 Insurance Post Claims and Fraud Awards revealed
The shortlist is now out for the 2022 Insurance Post Claims and Fraud Awards.
Trade Voice: Adjusting’s human touch can attract talent, says Cila’s Helena Evans
Helena Evans, president of the Chartered Institute of Loss Adjusters, argues that loss-adjusting firms have a unique selling point within the insurance industry when it comes to recruiting the next generation – and diverse range – of talent.
British Insurance Awards 2022: Major Loss Award: QuestGates – Hyperion Adjusters Division
Under extreme time pressure, Hyperion’s handling of the single largest loss in the global contingency market made them a clear winner in this category.
British Insurance Awards 2022: Professional Development Award - Sedgwick
Sedgwick’s comprehensive professional development programme Pathfinder tackles the growing skills shortage in loss adjusting, leading the firm to a clear win in this category.
Spotlight on Digital: Insurance claims - The path to digitisation
A Post and SS&C Blue Prism survey found that 86.8% of insurer respondents believe that digitising all or part of the claims journey is the best way to improve the customer experience. Padraig Floyd explores how much progress is being made to achieve this…
Q&A: Kirsten Early, McLarens
After a year in the role, Kirsten Early global head of third-party administration at Mclarens, tells Post about how the role of TPAs is evolving and McLarens ambitions for its TPA offering.
Aviva joins Sign Live; Clear Group acquires Centor; Canopius reorganises underwriting team; LV steps up digital innovation with tie-up; and Questgates buys again
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Aviva reports 13% spike in fraud; Accredited hails £2bn Policy Expert deal; Urban Jungle to recruit 100; and PRA warns insurers of ‘significant headwinds’ over climate change
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Damage caused by storm Eunice less severe than expected despite claims surge
Storm Eunice was less severe than originally thought with damage caused by high winds rather than flooding, according to claims experts.
BI ruling and Covid impact drive claims vacancy boom
Job adverts for claims roles are on the up, research has suggested, with the business interruption ruling a likely driver.
Revolut in Allianz tie-up; AUB confirms Tysers talks; QBE poses resilience challenge; and Rear’s SPAC Financials Acquisition Corp to raise £150m via listing
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Woodgate & Clark acquires media and entertainment adjuster Spotlite
Woodgate & Clark has acquired media and entertainment adjuster Spotlite as it continues to build specialist expertise.
Claims Consortium Group expands claims handling services with acquisition
Exclusive: Claims Consortium Group has acquired loss adjuster Roger Rich & Co for an undisclosed sum.
ESG Exchange: Making resilient repairs work
With new measures being introduced to facilitate resilient repairs, Rachel Gordon investigates whether these steps go far enough to help insurers and their customers when faced with building claims.
Eunice could be 'most impactful' storm parts of UK have seen in years
Red weather warnings are in force across parts of England and Wales with significant disruption expected as Storm Eunice tracks across Ireland and the UK.
Analysis: Covid BI disputes rage on a year after Supreme Court judgment
The final bill for coronavirus-related business interruption claims could yet run much higher than the £1.3bn paid out so far depending on how issues left unanswered are resolved in the months – and possibly years – ahead.
Q&A: Helena Evans, CILA
Helena Evans replaced Shaun Kelly as president of the Chartered Institute of Loss Adjusters. She spoke to Post about plans for the next year and the legacy she hopes to leave behind.
Allianz in regional commercial restructure; GRS extends global reach with adjuster tie-up; Movo buys three; and Tractable strikes two new deals
For the record: Post wraps up the major insurance deals, launches and investments of the week.
Building material shortages pile on the pressure
With building material shortages expected to continue into the 2022, loss adjusters and insurers have been urged to work together to support the repair sector.
Analysis: Loss adjusters’ BI avalanche experience – from portals to what comes next
Loss adjusters have praised the use of technology to meet Covid-19 related business interruption claims and called for more enhancements as the market adapts its systems and approaches.
Preview: What will 2022 bring for the insurance market?
Post spoke to market experts to get their predictions for what 2022 will look like.