Articles by Emma Ann Hughes
Fairer Finance demands FCA probe into pet cover limits
Fairer Finance has accused pet insurers of adding “deceptive” inner limits to policies marketed as comprehensive, which could leave owners facing thousands of pounds in unexpected vet bills.
FCA fines set to hit record low
2025 could see the lowest total value of fines issued by the Financial Conduct Authority in the regulator’s history, according to analysis by compliance and regtech platform Hackford.
RSA ends and Intact era begins with specialty lines plan
RSA will today (6 October) become Intact Insurance, with the insurer giving a taste of how it plans to double its UK and Ireland business to £5bn by 2030.
Jaguar Land Rover cyber-attack shows need for state action
Editor’s View: Jaguar Land Rover’s £50m-a-week cyber losses show why Labour must work with insurers now to build national resilience, according to Emma Ann Hughes.
AI forces brokers to rethink recruitment and client care
Phil Williams, group chief commercial officer and managing director of retail at Clear Group, has warned brokers that artificial intelligence means they need to rethink how they recruit talent.
Zurich reveals ‘puzzle pieces’ approach to AI is paying off
Zurich Insurance is reaping the rewards of a modular “puzzle pieces” approach to artificial intelligence, according to Penny Jones, responsible AI lead at the insurer.
CII to adapt for AI-dominated insurance sector
The Chartered Insurance Institute’s CEO Matthew Hill has urged the sector to embrace artificial intelligence “not as a threat, but as a tool”. But warned professionalism, ethics and human judgment must remain central as the technology reshapes the…
Insurance Post’s Top 80 MGAs of 2025 revealed
Policy Expert is the UK’s biggest MGA thanks to an 8% swell in its customer base, reaching 1.6m policies for the first time this year.
Are we ready for cyber catastrophes?
The latest episode of the Insurance Post Podcast explores whether the insurance market, businesses and governments are truly prepared for cyber catastrophes.
Pen Underwriting’s plan to becoming biggest MGA
After Pen Underwriting hit a five-year goal of managing around £1bn of gross written premium a year ahead of schedule, Nick Wright, chief development officer, has revealed how the MGA will achieve £1.75bn by the end of this decade.
CII conference to examine how AI is reshaping insurance
“Artificial intelligence won’t replace your job, but someone who uses AI better than you will,” warns Artur Niemczewski, AI champion and former non-executive director of the Chartered Insurance Institute.
Q&A: Brett Sainty, BLW Insurance Brokers
Brett Sainty, CEO of BLW Insurance Brokers, shares how he intends to double the business in the next five years plus what differentiates it from the consolidators.
Defaqto CEO questions forecasts of AI-led insurance decisions
Defaqto CEO John Milliken has raised doubts over predictions that generative and agentic artificial intelligence will soon dominate how consumers choose general insurance products.
Sparking debate: Lithium-ion risks
The latest episode of the Insurance Post Podcast tackles the growing risks and insurance challenges posed by lithium-ion batteries.
Big Interview: Andy Rice, Charles Taylor Adjusting
From a guitar-playing teenager to CEO of Charles Taylor Adjusting International, Andy Rice shares how his loss adjusting journey started in 1985 and outlines how he is orchestrating to growing the business globally in 2025.
Which? makes super-complaint against FCA over insurance failings
Which? has issued a super-complaint to the Financial Conduct Authority, accusing the regulator of failing to tackle persistent problems in the home and travel insurance markets.
Allianz UK uncovers £93m in insurance fraud
Allianz UK identified more than 15,800 fraudulent cases across personal, commercial and specialty lines, worth a total of £92.6m in the first half of 2025.
Protesters interrupt closing events of Dive In Festival
The plug was pulled on one of the final sessions of this year’s Dive In Festival on Thursday afternoon (18 September) after a climate change activist stepped onto the stage.
Dive In proves insurance superheroes no longer need masks
Editor’s View: Insurance once rewarded only Superman-style displays of strength, but as Emma Ann Hughes observes, this year’s Dive In shows the sector now thrives when Clark Kent qualities are embraced.
Actress warns domestic abuse hits insurers’ profits
Actress Samantha Beckinsale has warned insurers that domestic abuse is directly impacting the industry by stripping victims of their financial independence and ability to maintain cover.
AIG hailed as model for trans inclusion
The power of employer-backed trans healthcare and the importance of genuine allyship were at the centre of a Dive In Festival session on dispelling myths and supporting transgender colleagues.
Aon’s Shaw on power of pausing to aid inclusion
Hal Shaw, director and senior broker at Aon, has urged men in the insurance market to “shut their mouths” at times if they want to help drive genuine gender inclusion.
Can debt-heavy brokers survive rising rates and scrutiny?
Leveraged buyouts have transformed the UK broking sector into a private equity powerhouse, but with debt costs climbing and organic growth harder to achieve, Emma Ann Hughes reveals questions are mounting over how sustainable the model really is.
Belonging best practice in insurance
In a special episode of the Insurance Post Podcast, recorded to coincide with this year’s Dive In Festival, how insurers and brokers can move beyond intention to create real impact on inclusion and belonging is explored.