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Arag CEO urges MPs to signpost legal expenses cover
Arag has called on MPs to direct people involved in legal disputes towards legal expenses insurance and advice services, arguing greater awareness of support could lighten the justice system's load.
Two men jailed for £275k motor claims fraud
Two men have been jailed for a combined total of more than nine years after admitting their roles in a £275,500 fraud involving staged and fictitious motor collision claims.
Aviva stops ‘record levels of claims fraud’ as AI is abused
Aviva stopped “record levels of claims fraud” in 2025, as fraudsters increasingly use AI-generated images and documents to deceive.
What practical AI adoption looks like for insurers
The potential of AI is different for every insurance business, but there are practical steps firms can take to unlock that value.
Claims service slips at the start of 2026
UK claims service reached a record high at the end of 2025 but slipped slightly at the start of 2026, the latest data from Gracechurch reveals.
Diary of an Insurer: Zurich’s Iain Brumpton
Iain Brumpton, head of engineering at Zurich UK, juggles site visits, team mentoring, recruitment, AI innovation, sustainability initiatives with watching The Traitors.
Convex’s MGA; Instanda’s launch; Aon’s claims officer
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Applied’s Chapman reveals strategy as he takes over as MD
Applied Systems Europe’s incoming managing director Dave Chapman has revealed where the firm is striving for growth as he gears up to take over from Tom Needs at the end of the month.
LGBTQ+ family leave at insurers must be ‘normalised’
Sam White, founder and CEO of Stella Insurance, has said adoption and parental leave parity for the LGBTQ+ community in the sector must be normalised.
Pride exposes prejudice LGBTQ+ individuals face in insurance
Editor’s View: LGBTQ+ network Link’s latest survey shows many insurance professionals still feel pressure to hide parts of themselves at work, which Emma Ann Hughes argues highlights the need for insurers to move beyond Pride branding and ‘pinkwashing’ to build actually inclusive cultures.
Editor’s Choice
FCA’s Reynolds outlines insurance priorities
Graeme Reynolds, director of competition and interim director of insurance at the Financial Conduct Authority, takes centre stage in the latest Insurance Post Podcast, setting out the regulator’s key priorities for the market.
Why the regulators are looking more closely at MGAs
MGAs are facing intensified oversight as regulators review delegated authority models, but Marcel Le Gouais asks could the scrutiny jumpstart measures to resolve claims and data quality issues?
Can brokers survive the rise of ChatGPT insurance apps?
After the launch of the world’s first ChatGPT insurance app sent share prices of major brokers tumbling, Fiona Nicolson examines what the future of insurance distribution looks like when conversational AI becomes a primary customer interface rather than a supplementary channel.
Insurance industry’s most powerful leaders revealed
Insurance Post’s Power List cuts through the noise to reveal who really moved markets, shifted outcomes and shaped the UK general insurance sector over the last 12 months.
Insurance matrix
Home insurers with the most satisfied customers revealed
Customer trust and satisfaction in home insurance is improving, but Fairer Finance’s latest consumer survey shows claims handling remains weak and vulnerable customers continue to face the poorest outcomes.
Insurance industry’s most powerful leaders revealed
Insurance Post’s Power List cuts through the noise to reveal who really moved markets, shifted outcomes and shaped the UK general insurance sector over the last 12 months.
Recalls surge to record highs amid reform drive
European product recall activity has increased for the seventh year in a row, with 15,608 events recorded by Sedgwick across the UK and European Union in 2025.
Home insurance market shrinks as product strategies evolve
Although home insurance provider numbers have declined significantly since 2016, Angela Pilley, insight consultant for general insurance at Defaqto, reveals insurers are maintaining consumer choice through expanded product options.
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