Q&A: Nigel Walsh, Google Cloud

Nigel Walsh, global head of insurance at Google Cloud, explains how insurance is moving from predict to prevent, and shares why providers will fall into two buckets when it comes to artificial intelligence over the next 12 months.

Rise of the AI-broker

Artificial Intelligence has many real-world applications and is already helping the insurance broking community in the US spend more time connecting with, listening to, and advising customers, says Chris Kitchener, vice president of product management for Applied Systems Europe.

Scott McGee hero slide image for parallax

Is insurer service really that bad?

News Editor View: After comments from Jensten’s Alistair Hardie earlier this week saying no insurer gets service right and that we should “rip up the service rule book and start again”, Scott McGee asks: Is it really that bad?

Insuring property damage caused by cyber attacks

Analysis: As clients in heavy industry and manufacturing look to insurance to cover property damage that occurs due to cyber attacks, Harry Curtis explores the risks that arise at the intersection of cyberspace and the physical world plus what options for cover exist for businesses facing fires, floods and explosions.

Insurance matrix

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