Travel insurance
Why delegated oversight can no longer be housekeeping
Lloyd’s has embraced delegation at scale, but Richard Spencer, managing partner of New Link Consulting, argues governance and customer outcome monitoring have failed to keep pace.
Motor and travel insurance complaints on the rise
Complaints about motor and travel insurance both increased in the second quarter of 2026, according to the latest data from the Financial Ombudsman Service.
Parametric benefits gain traction in travel insurance
A growing number of providers are introducing automatic flight and baggage delay payments as demand for faster claims solutions increases, according to Anna-Marie Duthie, insight consultant for general insurance at Defaqto.
Diary of an Insurer: Hood’s Ryan Fuller
Ryan Fuller, associate director of travel at Hood Group, explores artificial intelligence-driven operational initiatives for travel insurance and reserves Thursday mornings for a relaxed breakfast with his wife.
Travel insurance prices stable despite Middle East tensions
Travel insurance premiums remained broadly stable following the escalation of tensions in the Middle East, according to analysis by Defaqto.
Morrisons’ pet insurance; Clear Group’s launch; Gauntlet’s MD
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Travel insurers chart a course through Hormuz disruption
As the US and Israel's war with Iran plus the closure of the Strait of Hormuz enters its fourth month, Scott McGee looks at what impact it has had, if any, on the UK travel insurance market to-date.
Insurance challenge of travelling for treatment
The growing trend of medical and cosmetic tourism, and the challenge it presents for travel insurers, is the focus of the latest Insurance Post Podcast.
Fake death fraudster's claim fails to hold water
The City of London Police’s Insurance Fraud Enforcement Department has arrested a man who faked his own death to support an insurance claim in a nationwide fraud crackdown.
UK holidaymakers put safety first amid Iran war
Geopolitical tensions have made UK travellers prioritise health and safety abroad over finding the cheapest travel insurance policies, according to a survey from broker AllClear Travel Insurance.
Open GI’s partnership; Axa’s climate platform; Biba’s fresh face
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Allianz Partners enters travel gadget market
Allianz Partners has signed a long-term partnership with travel broker Coverwise to launch gadget protection for UK travellers.
FCA outlines how insurers must up their claims game
The Financial Conduct Authority has warned insurers they must improve claims handling standards and consumer understanding of cover following concerns raised in the Which? super-complaint into home and travel insurance.
Alistair Hargreaves, Admiral
Since taking the helm of Admiral’s UK insurance business in late 2024, Alistair Hargreaves has made a mark overseeing strong growth across motor and completing the More Than acquisition.
Insurer action on loyalty penalty gets public recognition
A growing number of consumers now believe insurers have responded effectively to their concerns about the loyalty penalty, according to data published by the Chartered Insurance Institute.
Hantavirus outbreak raises complex insurance questions
The hantavirus outbreak onboard MV Hondius has exposed the legal, operational and insurance challenges facing cruise operators when infectious disease incidents escalate across multiple jurisdictions, according to Alexandra Pearson, member of the travel…
Consumer trust and claims satisfaction rates on the rise
Both trust and claims satisfaction rates among insurance customers are on the rise, according to new data from Fairer Finance.
ChatGPT insurance race: UK’s Malcolm takes on WaniWani
A UK insurtech incubated in Founders Factory is looking to take on US ChatGPT insurance app trailblazer WaniWani by creating an equivalent to Stripe’s standards for e-commerce “to properly unlock” artificial intelligence distribution in personal and SME…
Why Which? is pausing the Insurance Brand of the Year award
Rocio Concha, director of policy and advocacy at Which?, explains why persistent failures in the insurance sector identified in the organisation’s super-complaint led to the decision to pause its Insurance Brand of the Year award in 2026.
How should success of FCA’s response to Which be judged?
The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey,…
Diary of an Insurer: Charles Taylor’s Nikki Richmond-Jones
Nikki Richmond-Jones, claims and assistance director at Charles Taylor Assistance, juggles global teams, complex medical repatriations and dreams of bamboo rafting with her children.