Travel insurance
Insurance complaints take a slight dip
The Financial Conduct Authority’s latest data has shown insurance and pure protection complaints decreased 6% from 764,272 in the first half of 2024 to 718,496 in the second half.
Saga losses deepen as board members depart
Saga has reported a loss before tax of £160.2m for year ending 31 January 2025, increasing its losses by almost a third compared to the year before.
Careless to target influencers with cyber product
Newly launched lifestyle insurance brand Careless plans to create an individual cyber insurance product targeted at influencers.
Big Interview: Jimmy Williams, Urban Jungle
Urban Jungle CEO and co-founder Jimmy Williams talks Insurance Post through the insurtech’s growth plans, ability to fundraise in a challenging environment and venture capital-enabled technology advances.
Heathrow blaze sees insurers brace for claims
A fire at a substation near Heathrow airport this morning (21 March) has left more than 1000 flights cancelled, meaning insurers are prepping for an influx of claims.
Throwback Thursday: IPT increase; Miller’s cable cars
Insurance Post’s Throwback Thursday steps back in time to March 1998 to remind you what was going on this week in insurance history when chancellor Gordon Brown hiked insurance premium tax and Miller was connecting the East End.
How the pandemic transformed travel insurance
Tom Luckham explores the travel insurance market post-Covid and analyses what kind of effect the pandemic had on the industry, and which effects are still lingering.
Aviva expects mid-2025 completion on DLG deal
As Aviva announces a 57% increase in operating profit for UK & Ireland general insurance, it has given a rough timeline of when it expects to complete the Direct Line Group deal.
Nichols reflects on Zurich’s personal lines pivot
Zurich’s head of retail David Nichols recalls why Zurich felt the need to exit the brokered personal lines business, how it has fared by focussing on partnerships and HNW, and why no pets are allowed.
Throwback Thursday: Labour’s red tape promise; FOS complaints
Insurance Post’s Throwback Thursday steps back in time to February 1995 to remind you what was going on this week in insurance history when the ombudsman predicted an uptick in general insurance complaints and Labour promised to create more red tape.
Diary of an Insurer: Charles Taylor's Nadeem Sheikh-Ali
Nadeem Sheikh-Ali, senior assistance and client services manager at Charles Taylor Assistance, is greeted by a raccoon, enjoys a stroll around the lake outside his office, and remembers evacuating some injured corporate policyholders from a war-torn area.
What NatWest was doing while Amazon’s efforts crashed and burned
Editor’s View: At the end of 2022 all eyes were on Amazon’s Insurance Store, but Emma Ann Hughes observes perhaps more attention should have been paid to what NatWest was quietly doing with technology and financial services distribution.
Cuvva ‘eyeing’ annual motor insurance
Short-term car motor insurance firm Cuvva “has its eye on” annual motor insurance, according to CEO and founder Freddy Macnamara.
IFB to launch integrated fraud database in 2026
The Insurance Fraud Bureau will launch a ‘unified fraud technology platform,’ which will integrate insurance fraud datasets into one database, in 2026.
FCA told to stop insurers exploiting Goldilocks-like customers
Rocio Concha, director of policy and advocacy at Which?, claims her organisation’s research suggests insurers are failing to “put themselves in their customers’ shoes” and are exploiting their Goldilocks-like approach to purchasing policies.
Which? argues insurers aren’t meeting Consumer Duty requirements
Which? is calling for the Financial Conduct Authority to crack down on bad practices from insurers, following research revealing the struggles people face when choosing insurance policies.
Urban Jungle expands to offer travel insurance
Urban Jungle has launched a travel insurance offering, claiming to be the “first UK insurtech” to offer both home and travel policies.
Extent of hollowing out of travel insurance uncovered
Almost nine out of 10 (88%) of travel insurance products no longer provide cover for scheduled airline failure, data from Defaqto has revealed..
Did insurance deserve to be snubbed by the NY Honours List?
News Editor’s View: Despite more than 1,200 names on the New Year’s Honours List 2025, leading lights from the world of insurance were hardly to be seen. Scott McGee asks if it is justified and what the sector's staff need to do to be celebrated.
Why Aviva and Direct Line mega merger is nothing to fear
Editor’s View: Working her way through centuries of issues of Insurance Post just as Direct Line’s shareholders accepted Aviva’s £3.7bn bid for the business proved a timely reminder for Emma Ann Hughes of the pros and cons of mega mergers.
Insurers Review of the Year 2024
Insurers share their highlights of 2024 and hopes for more economic stability, less regulatory tinkering and fewer storms in 2025.