Travel insurance
Which? super-complaint shows insurance is a race to the bottom
James Daley, managing director of Fairer Finance, argues Which’s super-complaint lays bare long-standing problems in policy quality, claims performance and comparison-site competition and pushes for better purchase information to halt the industry’s slide toward a race to the bottom.
Blog: Preparing for complex winter travel claims
As winter sends UK travellers in search of sunshine, insurers are bracing for a rise in complex, long-haul travel claims.
Teens see cyber risks clearly – but don’t know insurance basics
Today’s teenagers understand the risks that will shape the insurance market of 2045 but are confused about the cover they need today, research has revealed.
Staysure calls for radical digital overhaul of medical record access
Staysure has called for the building of a digital medical record, taking inspiration from Open Banking, to save GPs 110,000 hours a year.
Halloween horror stories haunting insurers
Editor’s View: It’s that spine-tingling time of year again, when the nights draw in, shadows lengthen across Leadenhall Market, and Emma Ann Hughes shares scary stories about insurance.
Loss adjusting evolves as people skills match technical know-how
The traditional role of a loss adjuster as a purely technical expert is rapidly evolving, research from the Chartered Institute of Loss Adjusters has revealed.
Diary of an Insurer: Staysure’s Simon McCulloch
From strategy sessions to Friday walks with his dog, Staysure Group’s chief growth officer Simon McCulloch shares how he balances a packed schedule of product innovation, trading performance reviews, and big-picture planning with moments to reset and…
FCA reveals pendulum swing in Gap payouts
The latest Financial Conduct Authority data for fair value measures has shown that, following regulator intervention, more money is being paid out in Guaranteed Asset Protection insurance claims than is coming in through premiums.
Top 100 UK Insurers 2025: Admiral
Admiral has climbed from seventh to fifth place on this year’s Insurance Post Top 100 UK Insurers list, thanks to strong profit growth and the acquisition of More Than's renewal rights.
FCA defends ‘awful lot’ of work done amid Which? super complaint
The Financial Conduct Authority has said it has already done an “awful lot” of insurance work, in response questions about the Which? super complaint.
Diary of an Insurer: Charles Taylor’s Jonathan Brown
From planning medical evacuations in war zones to briefing aid agencies, Jonathan Brown, risk manager at Charles Taylor Assistance, spends his week navigating challenging environments while also working on his quickstep.
IFB expanding into new lines with five-year strategy
The Insurance Fraud Bureau has today launched its five-year strategy in which it plans to bring about a more connected industry in the fight against fraud.
60 Seconds With... ITIC’s Mark Brattman
Whether he’s channelling Father Christmas for professionals in a pickle or negotiating with insurers over coffee, Mark Brattman, claims director at ITIC, brings wit, wisdom, and a touch of Jean-Luc Picard to the world of claims handling.
Contrasts show among travel insurance premiums
Travel insurance premiums showed striking contrasts between summer 2025 and summer 2024, according to analysis from Pearson Ham Group.
Should insurers fear Which? super complaint?
Content Director’s View: On the back of the Which? super complaint relating to travel and home insurance, content director Jonathan Swift mulls what the potential outcomes might be and whether it will have as wide an impact as the dual pricing…
Insurers should turn to YouTube to demonstrate value
Insurance firms should utilise social media platforms such as YouTube to demonstrate value to customers, delegates at the Defaqto conference have heard.
Which? makes super-complaint against FCA over insurance failings
Which? has issued a super-complaint to the Financial Conduct Authority, accusing the regulator of failing to tackle persistent problems in the home and travel insurance markets.
Ditch ‘pre-existing condition’ terminology to fight travel insurance pain point
The industry should leave behind the term ‘pre-existing condition’ in order to lessen the rate of under-declaration in medical screenings, delegates have heard.
TifGroup looks to rival Verisk with Protectif screening tool
TifGroup has opened up its medical screening tool, Protectif, to the wider travel insurance market as it looks to challenge Verisk and take a “piece of the pie”, Insurance Post can reveal.
Why Kafka-length insurance policies need to go
Editor’s View: Fresh from a summer break, Emma Ann Hughes returns to an inbox brimming with industry news and a stark reminder from Fairer Finance that, two years on from Consumer Duty, insurance documents remain as impenetrable as a Kafka novel.
Travel insurance satisfaction increases but trust takes a hit
Despite rising customer satisfaction, Millie Ridley, researcher at Fairer Finance, shares the consumer group's data shows trust in travel insurance is falling, with gaps in transparency and clarity still causing concern.