Travel insurance
House of Lords criticises the FCA, saying it ‘must go further’
The House of Lords Financial Services Regulation Committee has concluded its findings around the regulation of travel and home insurance policies in the UK, and said the regulator has “more to do” to address customer understanding and outcomes.
Most trusted insurers across personal lines revealed
Consumer trust in insurance providers has risen for the third consecutive wave, according to Fairer Finance.
Insurance fraud hits £1.34bn as criminals pursue higher-value claims
Insurance fraudsters are targeting bigger payouts, with insurers detecting £1.34bn worth of bogus claims in 2025, according to new figures from the Association of British Insurers.
Defaqto reveals new rating requirements
Defaqto has unveiled new rating requirements across personal lines in order for companies to retain three stars, under bold plans for 2027.
Insurance Compliance’s Allison questions insurance regulation
David Allison, head of intermediary consultancy south at Insurance Compliance, said improving customer understanding is an unsolvable problem, and questioned whether general insurance should ever have been regulated by the Financial Conduct Authority.
Big Interview: Chris Knight, Financial Conduct Authority
The Financial Conduct Authority’s new director of insurance, Chris Knight, speaks exclusively to Insurance Post about premium finance, why enforcement action against firms that fail to comply with the Consumer Duty is looming plus whether the watchdog…
ABI urges insurers to strengthen support for abuse victims
The Association of British Insurers has produced two guides to help customers and colleagues experiencing economic abuse, setting out steps to support those affected.
FCA continues to scrutinise premium finance APR outliers
Chris Knight, the Financial Conduct Authority’s new director of insurance, has revealed he wants to see premium finance annual percentage rates fall further.
Middle East disruption drives uptick in travel insurance complaints
A 30% year-on-year rise in travel insurance complaints has been partly linked to disruption from the Middle East conflict. However, Millie Ridley, senior researcher at Fairer Finance, reveals customer satisfaction in the product continues to improve.
FOS believes it is still 'too soon' to judge Consumer Duty impact
It is too early to determine whether the Consumer Duty has reduced complaints about home and travel insurance, the Financial Ombudsman Service has told peers.
FCA pressed by Lords over regulating ChatGPT
The Financial Conduct Authority has been challenged by peers over whether artificial intelligence platforms such as ChatGPT should be brought within the regulator’s remit.
Why delegated oversight can no longer be housekeeping
Lloyd’s has embraced delegation at scale, but Richard Spencer, managing partner of New Link Consulting, argues governance and customer outcome monitoring have failed to keep pace.
Aviva, Lloyds, InsureandGo and Sainsbury’s named Defaqto's top insurers
Aviva, Lloyds Bank, InsureandGo and Sainsbury’s Bank have been crowned Defaqto Insurer of the Year across the four major personal lines categories, with a further 16 providers receiving Highly Commended recognition.
Urban Jungle eyes AI as next major insurance distribution shift
With consumers already choosing insurance providers via large language models, Urban Jungle co-founder and CEO Jimmy Williams said his business is trying to be model-agnostic because it is unclear which general AI platform will become "the new Google."
Aviva’s Storah reveals power of ChatGPT in insurance sales
Speaking to the House of Lords Financial Services Regulation Committee, Aviva UK and Ireland general insurance CEO Jason Storah revealed the benefits of the firm’s recently-launched ChatGPT app.
Motor and travel insurance complaints on the rise
Complaints about motor and travel insurance both increased in the second quarter of 2026, according to the latest data from the Financial Ombudsman Service.
Parametric benefits gain traction in travel insurance
A growing number of providers are introducing automatic flight and baggage delay payments as demand for faster claims solutions increases, according to Anna-Marie Duthie, insight consultant for general insurance at Defaqto.
Diary of an Insurer: Hood’s Ryan Fuller
Ryan Fuller, associate director of travel at Hood Group, explores artificial intelligence-driven operational initiatives for travel insurance and reserves Thursday mornings for a relaxed breakfast with his wife.
Travel insurance prices stable despite Middle East tensions
Travel insurance premiums remained broadly stable following the escalation of tensions in the Middle East, according to analysis by Defaqto.
Morrisons’ pet insurance; Clear Group’s launch; Gauntlet’s MD
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Travel insurers chart a course through Hormuz disruption
As the US and Israel's war with Iran plus the closure of the Strait of Hormuz enters its fourth month, Scott McGee looks at what impact it has had, if any, on the UK travel insurance market to-date.