Mobile
BIA 2016: Communication – customer care, brand management and CSR
Customer Care; Brand Management; Business Sustainability/Corporate Social Responsibility Initiative of the Year
Mobile experience with insurance providers worse than any other sector
The mobile experience with insurance providers leave customers less satisfied than with any other type of company, a global survey has found.
Interview: Mike Brockman, Insure the Box
Insure the Box founder and CEO Mike Brockman talks to Post about the firm's acquisition by Aioi Nissay Dowa Insurance Europe and adapting to a changing market
Digital Insurance Collective Blog: Ping Pong, Brexit and learnings from Mondo/Starling Banks
At the end of May, Post held the second meeting of the Digital Insurance Collective at the Bounce venue in Farringdon London.
Digital Insurance Collective: UK insurance industry is still operating on a 'basic' digital level
On the digital continuum the UK insurance industry is mostly operating in the ‘basic digital' space.
Digital Insurance Collective: Firms need to find new kings and queens to lead innovation
Insurers need to eliminate barriers and promote the customer over profit - no matter whether it is an “anathema” to the current status quo - to succeed in digital.
Amazon and Google shaping insurer communications of the future
Purely digital retailers such as Amazon and brand giants like Apple are potentially having a huge impact on expectations of insurance policyholders.
‘On demand’ insurance launched for learner drivers
A new ‘on demand’ learner driver insurance has launched, which allows customers to book policy days via a smartphone app.
Insurtech firm Trov raises £17.5m as it gears up to launch in the UK and Australia
Technology giant Guidewire and Australian insurer Suncorp are among the parties involved in the latest fund-raising from US insurance disruptor Trov, as it gears up to launch its on-demand cover for single items in the UK with Axa.
Legal: Wearable technology – employers beware?
Developments in safety-related wearable technology in the workplace bring both benefits and risks.
Broker teams up with Australian Rugby Union for club risk management app
Sydney-based insurance broker Gow Gates has created a rugby club risk management app with the Australian Rugby Union.
Blog: Five reasons insurance incumbents secretly think they aren't going to get disrupted
I was privileged to be able to attend a roundtable discussion this week on innovation in the insurance space and found the conversation surprising.
C-Suite: Making claims fit for a digital era
There is a still much work ahead for insurance companies to bring claims into the digital era writes Alson Ong.
2016 billed as 'year of the disruptors' as insuretech start-ups target market share
Digital disruptors are digging out niches and targeting poorly-served sectors as the push for market share ramps up in 2016.
Assurant Solutions promotes marketing boss to CEO
Specialist insurer Assurant Solutions has promoted Andy Morris to CEO and president of its European operations.
Government mobile phone penalties welcomed by AA
AA Insurance has welcomed a government move to increase the penalty for using a hand-held mobile phone or other device while driving as a "victory for common sense".
Drivers who text at the wheel could face higher premiums, warns AA
The AA has welcomed the launch of new technology that is being trialled by police that will catch drivers using mobile phones at the wheel.
Insurance sector not responding to SMS demand
Insurers are failing to respond to significant demand for text-based communications, according to a new industry report into how customers want to be contacted.
Man charged for attack on Aviva mobile phone system
A man who carried out an attack on Aviva's mobile phone system has been charged today (21 January) by the South East Regional Organised Crime Unit.
Video: Combatting mobile and online insurance fraud, without disrupting the customer journey
It is currently estimated that there are over 5 billion connected devices in the world.
Assurant Solutions launches connected home division
Assurant Solutions has launched a division to offer protection for people living in connected homes.
Assurant Solutions buys French mobile insurer
Assurant Solutions has completed its purchase of French mobile insurance administrator CWI Group.
IIIG to trade with regional brokers via Skype
Essex-based broker Incorporated Insurance Group is trialing the use of Skpe and other video conferencing platforms in a bid to make its team more accessible to independent regional brokers.
UK insurers risk losing customers because of poor mobile interfaces
Only 53% of UK insurer websites are deemed to present a positive experience on smartphone, according to research conducted by Google, Nielsen and GfK.