Mobile
Add-ons: Into the mist
The Financial Conduct Authority’s investigation into add-ons threatens to create fault lines between the industry and the public. Is the sector’s house in order or is a clean up needed?
Stavale appointed CMO of Assurant Solutions Europe
Cassio Stavale has been named chief marketing officer of Assurant Solutions’ Europe operations.
Assurant Solutions appoints Europe chief marketing officer
Assurant Solutions’ Europe has appointed Cassio Stavale as its chief marketing officer.
17% of motor insurance queries online come from mobiles
17% of online motor insurance queries in May took place via mobile devices, according to figures compiled by Greenlight.
Mobile insurers tarnished by the few bad operators
Mobile insurers not acting in customers' best interests risk tarnishing the good name of the industry as a whole, according to Supercover Insurance.
Some mobile phone insurance policies are poor and unclear says FCA
The Financial Conduct Authority has published a review into mobile insurance which found evidence or poor product design, unclear terms and inadequate claims and complaints handling.
Improving customer experience through operational excellence - webinar
Facing ever-changing demands from the regulator and consumers alike, insurance providers must adapt their processes to produce a superior customer journey.
In Series: Technology: The great app race
While apps were all the rage until recently, insurers are now discovering the value of optimised mobile sites.
Post Blog: Upwardly Mobile
How can insurers make the most of mobile technology? Sachin Khatri explains.
Affinity Partnerships: Finding the perfect fit
To achieve success in the affinity market, insurers must be careful to foster mutually beneficial relationships with the right partners and ensure they select relevant products
Comment: Power struggle
CEOs and CIOs are often at loggerheads when it comes to investing in new software, but this must change, says Andrew Binns.
Crawford launches smartphone app
Crawford Global Technical Services has launched a mobile app that enables insurers, reinsurers, brokers and corporates to search for and appoint the loss adjuster of their choice.
GWP for mobile goods will be worth $14.6bn by 2016
The global market for extended warranties and insurance for mobile goods is expected to surge 46.3% from $10bn to $14.6bn by 2016.
New MD for renamed Citymain Group
SPB has renamed its insurance administrator Citymain Group as SPB UK and appointed Colin Whitehair as managing director of the newly named division.
Penny speed meets... Anthony Borgman, business development leader, Lifestyle Services Group
Being an insatiable socialite, Penny Black is always eager to probe the personalities behind the professional veneer of her industry friends. What better way to squeeze in and share as many intimate revelations as possible than her very own ‘speed…
Lifestyle Services fraud boss joins Cifas
Fraud prevention service Cifas has appointed the head of fraud investigations at mobile phone insurance provider Lifestyle Services Group as chairman of its insurance sector working party.
Telematics: Revolution on the roads?
Telematics has finally arrived, and most insurers and large brokers announced pilots or launches this year. Yet insurers are still only dipping their toes in the water.
Mobile technology approach must be modified by insurers
Insurers have been urged to rethink their approach to mobile technology, following accusations that claims apps have proved to be a "waste of time and money".
Allianz to underwrite 'superfast' mobile network EE
Allianz and mobile phone insurance provider Lifestyle Services Group have signed a contract to provide mobile device insurance services to 4G network provider EE.
AHA teams up with DiGi to launch mobile phone cover in Malaysia
American Home Assurance Company Malaysia has teamed up with mobile phone network operator DiGi to promote an insurance scheme for handsets in Malaysia.
Post Blog: Keeping up with customers
Policyholders are au fait with the world of real-time publishing, so isn't it time the insurance industry caught up? James Mullarney explains.
Confused launches 'Motor Mate' app in bid to boost telematics sales
Bosses at Confused hope to drive up interest in telematics technology among young motorists, following the launch of a smartphone app which rewards good driving with cash back prizes.
Social media: Facebook is your friend
Social media has allowed insurers to learn more about the risk profiles of their policyholders, but could, and should, this information be used to compile quotes?
Aviva bullish 'take-two' on telematics will put consumer take-up woes to bed
Aviva has defended its decision to re-enter the private car telematics space, four years after pulling out of a market it helped pioneer only to suffer poor take-up, stressing that consumers are now ready to embrace a less intrusive form of the 'black…