mental health
Best Small Insurance Employer: Konsileo
This year’s Best Small Insurance Employer is Konsileo. The company also won that accolade in 2022, and was praised by employees surveyed by Insurance Post in 2023 for treating them like “trusted adults".
Best Insurance Employer: QBE
Insurance Post surveyed thousands of employees across the insurance sector and QBE was voted a five-star employer and the third best overall in the large insurer category in 2023.
The Insurance Charities seeks industry support for its awareness campaign
As the cost-of-living crisis continues to leave people feeling the pinch, The Insurance Charities is asking for help so it can reach those in need.
Diary of an Insurer: McGill and Partners’ Hakim
Sufian Hakim, currently an apprentice treaty reinsurance broker working within claims at McGill and Partners, reads the trade press, passes his CII exams, and hears about the racism a colleague encounters.
View from the top: Money and Mental Health Institute's Conor D'Arcy on how to help customers with mental health problems
Conor D'Arcy, head of research and policy at the charity founded by Martin Lewis, explains what general insurers must do to make the industry accessible for customers with mental health problems.
Martin Lewis’s charity outlines steps for Consumer Duty compliance
A charity established by campaigning journalist Martin Lewis has urged insurers to provide mental health training for underwriters and frontline staff if they wish to adhere to the FCA’s Consumer Duty requirements.
Insuring the new working world
Sam Barrett explores how the insurance industry is adapting employers’ liability insurance to reflect the risks associated with new ways of working post-Covid.
Editor’s Picks: Musk’s move, navigating losses and regulatory improvements
As we approach the end of February, the headlines that caught your attention on Insurance Post this month show the challenges and opportunities facing the industry one year on after Russia invaded the Ukraine.
Insurers must fix their attitude to mental health, as Martin Lewis highlighted
Editor's View: Given the influence that Martin Lewis has with consumers and politicians, insurers would be wise to listen to him when he highlights areas where the industry falls short.
Aviva changing approach for customers with mental health conditions after ‘asking too many questions’
Aviva has acknowledged it has asked “too many questions” to people who reveal mental health conditions, and that it needs to do more to support these customers.
Martin Lewis tells FCA to investigate insurers
Campaigning journalist Martin Lewis called on the Financial Conduct Authority to urgently investigate whether travel insurers are making fair decisions about customers with mental health problems – and to punish those that are not.
Government promises clarity on genetic testing and insurance
The Department of Health & Social Care has published the outcome of the latest review of the Code on Genetic Testing and Insurance and promised clarity on how genetic testing is able to be used to price premiums in 2023.
Bank of England director calls for end to elite institutions
Bank of England executive director Victoria Saporta has warned financial services companies they need to do more to understand why women were impacted by the Covid-19 pandemic.
Intelligence: Keeping over-50s in the workplace
Alongside the ‘great resignation’, there are also concerns over a ‘brain drain’, with so many people over the age of 50 leaving full-time employment. Sam Barrett looks at what the insurance sector is doing to keep these people on – and attract some back…
Malcolm Hyde, Aviva, DACB, HF, NFU Mutual, Sedgwick and Zurich big winners at the Claims and Fraud Awards
Law firm HF took home three awards at the Claims and Fraud Awards last night, at an event that saw former Chartered Institute of Loss Adjusters executive director Malcolm Hyde, pictured, pick up the Achievement Award.
BIA 2022: Winners Q&A with Park Home Assist Insurance Services
Park Home Assist Insurance Services’ Director, Steve Leech, spoke to Insurance Post about its two wins at the British Insurance Awards in the Personal Lines Broker and Customer Care categories.
Covéa’s Vicki Heslop on what the industry should be doing to show it cares about vulnerable customers
As the cost-of-living crisis takes it toll on consumers, Vicki Heslop, director of customer experience at Covéa Insurance, argues that the insurance industry must be able to signpost how they can help before a crisis point is reached.
Live Well by Zurich announces collaboration with Polar Electro to make healthy living easier
Live Well by Zurich and Polar Electro will work together to help customers of both companies gain access to services that will help them reach their wellbeing goals.
Introducing a 4-day week could improve talent retention
Freedom Services Group has rolled out a four-day week to 190 of its employees, with the expectation that the scheme could help attract and retain talent.
Shortlist for 2022 Insurance Post Claims and Fraud Awards revealed
The shortlist is now out for the 2022 Insurance Post Claims and Fraud Awards.
EY predicts motor NCR of 113.8% in 2022; Geo buys Lorega; Konsileo secures Series A funding; and ex-Fresh trio launch new broker
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
British Insurance Awards 2022: Commercial Lines Broker of the Year: SME/Mid-Corporate - Verlingue
The judges have declared Verlingue as the commercial lines broker of the year for the SME/Mid-corporate category for its dedication in serving the market.
British Insurance Awards 2022: Commercial Lines Insurer of the Year - Allianz Commercial
Allianz Commercial’s win follows a market-beating Covid claims response, improvements to broker support, and a significant increase in combined operating ratio.
British Insurance Awards 2022: Customer Care Award - Park Home Assist Insurance Services
Park Home Assist impressed the judges with its thoughtful approach and genuine desire to understand and serve its elderly and vulnerable customer base.