mental health
Interview: Penny James, Direct Line Group
Direct Line Group CEO Penny James spoke to Jen Frost about overseeing the business’s transformation programme under coronavirus, the group’s acquisitive appetite and having a healthy curiosity
Briefing: The great home/office flip flop
This week will have seen many of us who had been ready to get back to the office reconsider, as guidelines across England shifted.
Return to offices halted following government’s work from home guidance
Businesses have put their return to office plans on hold following the latest statement from the government asking people in England to work from home where possible.
Former Broadmoor psychiatrist faces investigation for role in Ecclesiastical abuse claims
Professor Tony Maden, psychiatrist and the former head clinician of Broadmoor’s dangerous and severe personality unit, is facing two separate investigations by the General Medical Council for his role as an expert witness in Ecclesiastical church abuse…
Bupa’s Alex Perry on risk and insurance in a post-Covid world
The sector has shown how well it can quickly adapt its services to care for customers, says Alex Perry, CEO of Bupa Insurance UK, but it must also learn from the pandemic crisis and plan for the next big event.
Analysis: Returning the dead to rest – a pandemic repatriation problem
With air traffic grounded and sweeping restrictions halting travel during the Covid-19 pandemic, insurers have faced up to the sometimes impossible task of returning policyholders' remains to their home countries and families.
Axa's Bob Ewers on providing resilience and support during a global crisis
Covid-19 has created an enormous challenge for businesses worldwide and it is only natural to question how resilience, staff support, and customer care is maintained. Bob Ewers, CEO of Axa Partners UK & Ireland, explains the importance of business…
Insurance Covid-Cast: How has staff productivity been impacted by remote working?
For the 35th episode of Post and Insurance Age’s video series we gathered together a panel of senior insurance managers to discuss how productive staff have been since Covid-19 lockdown, and whether it has changed as restrictions have eased?
Blog: The rise in casualty claims post Covid-19
As the UK emerges from the Covid-19 pandemic, with lockdown restrictions easing and many sections of the economy back up and running, Anthony Baker, president of the Forum of Insurance Lawyers and partner at Plexus Law takes a look at what new casualty…
Q&A: David Martin, Zurich
Zurich’s head of retail management David Martin spoke about joining the provider after 18 years with Allianz, pushing a digital strategy, leadership and management during the Covid-19 crisis as well as how he came into insurance.
Virtual Roundtable: Has Covid-19 helped speed up the digitalisation of insurance customer communications?’
Post gathered a group of experts together for an interactive digital roundtable at which we discussed how insurers and their partners can maximise satisfaction, despite policyholders being in lockdown; and build long-standing relationships that will…
Blog: Employees' mental health and returning to the workplace
As lockdown eases and society moves towards establishing some kind of new normality, we've seen employers undertaking surveys of employees to better understand their views on coming back to the office. Lesley Allen, partner at law firm Clyde & Co, asks…
Insurance Covid-Cast: Future of Insurance Work – Lesson learned to help Gen Y employees adjust to a new work/life balance post-pandemic
For the 33nd episode of Post and Insurance Age’s video series we gathered together a panel of senior HR and talent managers to discuss the feedback they have had from millennials about how they have experienced lockdown and how insurers might adapt in…
Insurance Covid-Cast: Future of Insurance Work - What do millennials want from their employers; and has it shifted due to Covid-19?
For the 32nd episode of Post and Insurance Age’s video series we gathered together a panel to discuss how millennials have experienced lockdown and what temporary practices they would like to see made permanent.
Marsh supports partnership between British Red Cross and the British Psychological Society
The British Red Cross and the British Psychological Society have teamed up to recruit specialist Psychosocial Reserve Volunteers who will support people experiencing trauma or emotional distress during and after major emergencies in the UK.
Aviva's Patrick Tiernan on getting Britain back to business
The tragic toll of Covid-19 is incalculable. In less than five months, this pandemic has taken away so many loved ones – devastating families, friends and colleagues on a scale that could not have been imagined. Patrick Tiernan, managing director UK…
Trade Voice: MGAA’s Ben Busfield on responding in the face of unprecedented adversity
Ben Busfield, operations manager at the Managing General Agents’ Association, discusses how members reacted to the UK going into lockdown and how they are supporting employees and serving clients as the country eases along the pathway to a new normal.
Insurance Covid Cast: Reinvigorating the workforce post-pandemic
In the 27th episode of Post and Insurance Age’s video series we gathered together an expert panel to discuss what the insurance sector has learnt over the last three months - and how it might shape the employer-employee relationship when offices re-open.
Bupa's Alex Perry on driving innovation in response to Covid-19
This pandemic is and has been extremely challenging for many people and organisations and, according to Alex Perry, CEO of Bupa Insurance UK, while all of us have had to adapt quickly its mark will be felt for years to come.
Insurance Covid-Cast: Insurtech 100 special – 'AI/Data Analytics' with Concirrus’ Andrew Yeoman and Cytora’s Richard Hartley
In the 21st episode of Post and Insurance Age’s video series we gathered together a duo of start-ups featured in the Insurtech 100, both of which are focused on using artificial intelligence/data to make insurance companies more efficient.
Direct Insurance stakes industry first claim with permanent remote working choice for staff
Direct Insurance Group has offered all staff the choice and flexibility of working from home, in the office or a mixture of the two on a permanent basis, Post can reveal.
My life in quarantine: QBE's Chris Wallace on fundraising efforts to support dementia sufferers
Chris Wallace, executive director for European markets at QBE, shares his experience on working on the Insurance United Against Dementia campaign alongside other IUAD board members are lobbying various groups, volunteering and doing self-isolation…
Insurance sector targets £100m with Covid-19 charity launch
The UK insurance and long-term savings industry has launched the Covid-19 Support Fund with £82.5m of its £100m target already pledged to help people hit hardest by the crisis.
Insurance Covid-Cast - episode four: How insurance companies are rising up to help communities and keep society open during the Coronavirus crisis
In the latest episode of Insurance Post and Insurance Age’s new series of video casts brought to you while our journalists are in isolation lockdown we discuss how insurance companies are seeking to make a difference within local communities during…