Virtual Roundtable: Has Covid-19 helped speed up the digitalisation of insurance customer communications?’
Post gathered a group of experts together for an interactive digital roundtable at which we discussed how insurers and their partners can maximise satisfaction, despite policyholders being in lockdown; and build long-standing relationships that will survive long after a semblance of normality returns to our lives.
For some time now, insurers have acknowledged the need to deliver a more meaningful customer experience, but since the advent of Covid-19 their ability to grow their business profitably is at stake.
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