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Analysis: Returning the dead to rest – a pandemic repatriation problem

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With air traffic grounded and sweeping restrictions halting travel during the Covid-19 pandemic, insurers have faced up to the sometimes impossible task of returning policyholders' remains to their home countries and families.

During the course of the pandemic the world has witnessed devastating loss of life, with the global death toll now above 700,000 according to the World Health Organisation.

Due to social distancing

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Having departed Crawford & Company in 2023, Lee Sadowski joined insurance property claims specialist Preferred – a company he had previously tried to buy – as chief strategy officer. Almost two years on he reflects on diversification and achieving zero complaints with a strategic client.

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