Insurtech
AI and digital transformation in insurance - considerations for P&C insurers
Insurers are concerned that their rivals will overtake them in the technological arms race – but they’re also concerned that bad actors will exploit new technology.
Will the cost-of-living crisis lead to more insurance fraud?
With the cost-of-living crisis escalating for many households as winter approaches, the insurance sector is preparing itself for a wave of fraudulent claims from both opportunistic and organised sources.
Tech trends video: Augmented and virtual reality
From employee training, to customer engagement, to remote inspections and beyond, augmented reality and virtual reality are powering eye-popping new capabilities for P&C insurers - and sending customer satisfaction ratings through the roof.
Composable technology - why flexibility matters for growing UK insurers
In today’s economic environment, the most successful insurance businesses will be those who listen to their customers and respond decisively.
Moving to the cloud is reshaping the insurance industry
With many employees working from home and digital business on the rise, insurers need a solution for managing, data, core systems and organisational needs. This whitepaper discusses the benefits of cloud computing for insurance companies.
Shift technology insurance perspectives - Claims management
Claims specialists face making myriad decisions every day, yet the information they need to make the best decisions possible is often locked away in the various documents that drive the claims process.
Insurance claims research: The path to digitisation
A Post and SS&C Blue Prism survey found that 86.8% of insurer respondents believe that digitising all or part of the claims journey is the best way to improve the customer experience.
Case study: Underwriting modernisation for business agility
A Fortune 100 multi-line insurance carrier needed to simplify its legacy infrastructure and enable the reuse of business logic across the organisation.
Integrating ESG into portfolio management and underwriting workflows: The state of the market
ESG factors and scores offer insurers new insights into risk and decision-making, but they also bring new data integration challenges.
The past, present and future of AI in insurance
How can insurance companies apply artificial intelligence to processes currently dominated by human intervention? This white paper sheds light on how AI can be applied to benefit many different parts of the insurance business beyond claims and fraud.
How is the insurance sector investing in solutions to combat the evolving fraud threat?
Insurance Post in association with LexisNexis Risk Solutions assembled a panel of counter-fraud specialists to discuss the ever-evolving battle against fraud.
Three paths to modern P&C insurance core systems
The rapidly growing wave of insurtechs have given insurers a glimpse of what cutting-edge technologies can offer.
Tech trends video: Robots
Customer service bots were just the beginning.
How artificial intelligence is solving the challenges of premium leakage
New interest is gathering for technology to detect premium leakage and fraud at the point of underwriting. This report focuses on how artificial intelligence is helping insurers to solve the challenges of premium leakage.
Video: Opportunities in the life and annuity market
The life insurance sector is ripe for innovation.
How personalised interactive videos enhance customer experiences
One new tactic insurers are adopting is the development of personalised, interactive videos and deploying them across a number of use cases.
Three paths for core system modernisation
As insurance consumer expectations continue to drive digital from a ‘nice to have’ to an operational requirement, the hurdles from outdated systems and software are becoming business barriers.
Does 'automated underwriting' hold the key to life insurance success?
Two drivers for life insurers to implement digital are to improve customer satisfaction to meet customers’ digital expectations and reduce the time it takes to underwrite business.
C-Suite: What can traditional and large insurers and brokers learn from the insurtech start-up community?
Jodi Cartwright, distribution director at Hiscox UK, discusses how the move from working for a large insurer to setting up an insurtech start-up affected her, and lists her five suggestions for how larger brokers and insurers can learn from the insurtech…
The importance of consistency for insurers in an ever-evolving world
With change being the only constant in life, a key goal of every reinsurance solution is to provide consistency for insurers and reinsurers, as well as their clients. This blog highlights why consistency is the core of technology.
Insurtech unicorns Zego and Marshmallow reveal large losses
The holding companies of UK insurtech unicorns Zego and Marshmallow have both reported losses for the financial year ending on 31 December 2021.
Intelligence: Should the insurance sector get wedded to embedded to close protection gaps?
Embedded insurance is receiving some hype, with claims that it could help bolster the industry by closing the protection gap while simultaneously creating the potential for lower-cost distribution. Frances Stebbing looks at whether this is really the…
Blockchain and insurance: Is there still life in this tech solution after B3i entered into insolvency?
Blockchain was touted as the technology that could revolutionise the insurance and reinsurance industry. Yet, in July, the high-profile blockchain consortium B3i entered insolvency after it failed to raise funding. Martin Friel explores what went wrong,…
Infographic: Intelligent decisioning - turning a simple claim into a touchless claim
Even a “simple” claim may contain complexities that force automated systems to escalate, tying up claims adjusters as they work to verify minor details.