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Will the cost-of-living crisis lead to more insurance fraud?

Will the cost-of-living crisis lead to more insurance fraud?

A recent survey by Insurance Post in association with LexisNexis Risk Solutions found that 98.1% of respondents believe the current economic conditions in 2022 will impact organised and opportunistic fraud volumes. The research also found that 79% of respondents had seen a rise in opportunistic claims fraud, ranking it as one of the most challenging types of fraud identified as it follows no discernible pattern.

This content sheds light on the key survey findings and how the escalating cost-of-living crisis is impacting the insurance fraud landscape.

Topics covered include:
• How will current economic conditions impact organised/opportunistic insurance fraud volumes?
• What fraud typologies are counter-fraud teams seeing the biggest increases in currently?
• Which areas of the underwriting/claims/investigation process are existing technologies most effective?
• What societal and technological changes are most concerning from an insurance fraud perspective?
• Is social media a source of fraudulent activity?
• The importance of data sharing.
• Educating consumers.

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Voice channels: the hidden front door to fraud

Voice channels, synthetic identities and AI technology are creating new fault lines in insurers’ existing fraud controls. With criminals targeting telephony channels as a gateway to wider fraud activity, this content sheds light on how insurers can use this intelligence to stay one step ahead.

Telephony data is your secret weapon against fraud

Fraudsters today switch easily between web, mobile apps and contact centres, exploiting whichever route offers the least resistance to make bogus policy applications and claims. This content highlights how real-time phone-number intelligence gives insurers a decisive edge in detecting fraud.

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