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Assurant customer story: Leveraging AI to detect and mitigate fraud

Assurant and Shift Technology have been working together to detect claims fraud since 2018. Assurant, a Fortune 500 company with a storied history dating back to the 1890s, had a smart vision for the future. Their leadership knew that technologies such as AI powered fraud detection would become invaluable to insurance, and so it began evaluating methods to become an innovator in the industry.

After working together for 4 years, Shift’s powerful fraud detection AI has become integral to the Assurant SIU team.

Download this case study to find out how Shift helped Assurant deal with evolving fraud schemes involving specialty vehicles, extreme weather, and multi-claim cases.

Download the case study

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Voice channels: the hidden front door to fraud

Voice channels, synthetic identities and AI technology are creating new fault lines in insurers’ existing fraud controls. With criminals targeting telephony channels as a gateway to wider fraud activity, this content sheds light on how insurers can use this intelligence to stay one step ahead.

Telephony data is your secret weapon against fraud

Fraudsters today switch easily between web, mobile apps and contact centres, exploiting whichever route offers the least resistance to make bogus policy applications and claims. This content highlights how real-time phone-number intelligence gives insurers a decisive edge in detecting fraud.

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