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AI and digital transformation in insurance - considerations for P&C insurers

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P&C insurers are continuing their accelerated digitalisation and transformation efforts, but they’re running into evolving headwinds. Technological change is the third-largest concern cited by insurance executives as a threat to future growth. In addition, external pressures have the potential to depress revenues.

Insurers are concerned that their rivals will overtake them in the technological arms race – but they’re also concerned that bad actors will take advantage of new technology. Most policyholders prefer to engage with insurers through digital channels, but 68% of insurance leaders see digital engagement leading to increased fraud – and thus, higher costs.

This content focuses on how P&C insurers can navigate the opportunities and challenges presented by AI and digital transformation.

Topics covered include:
• Three primary challenges for insurers.
• Solving a £2.2 billion premium leakage problem.
• Solving underwriting challenges with artificial intelligence.
• Improving claims decisions with artificial intelligence.
• Fraud challenge - bad actors driven by digitisation.
• Finding more fraud faster with artificial intelligence.

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