Digital Insurance
Consumers call on insurance providers to simplify digital self-service
Consumers want insurance providers to make digital self-service easier, research from BT and Avaya has revealed.
Asia Interview: Amelie Breitburd, CFO, Axa Asia
Andrew Tjaardstra met with Amelie Breitburd, chief financial officer of Axa Asia at the insurer's Asia headquarters in Quarry Bay on Hong Kong Island.
Axa seeks to save €2.1bn by 2020
Axa is looking to "focus and transform" its business by 2020 as it seeks to boost underlying earnings per share by between 3-7% per year.
Claims: Claims side leads way towards a digital Lloyd's
Lloyd’s of London, like the London market as a whole, is becoming more urgent about getting up to speed with modern technology – and claims is leading the way
Digital Insurance World Blog: Taking your customer experience online
While insurers and brokers have successfully adapted to disruption in the past, there is now a digital revolution, where fundamental technology innovations such as the Internet of Things and big data are having a radical and rapid effect on the way we…
Blog: Harnessing the power of social media to tackle insurance fraud
Social media is providing insurers with a time-saving and cost-effective weapon in their armoury to fight fraud
Video: Digital Insurance Collective - The value of design thinking
Post's Digital Insurance Collective tried to #WakeUpInsurance with a session on design thinking.
IMPRC 2016: Digital transformation is key to business success
The insurance industry needs to undergo digital transformation in order to become more customer centric.
Blog: Why insurers should get access to public sector data
There is now scope for insurers to benefit from wider sources of intelligence to validate claims
Digital: Snooping in the age of social media
The access that private and public bodies have to our personal data has been a continual point of debate in the electronic age and the current passage through the Houses of Parliament of the Investigatory Powers Bill is a case in point
Blog: Digital Insurance Collective: Using technology to attract millennials
I closed my last post by promising some thoughts on attracting millennials to work in our industry.
Digital Insurance Collective: UK insurance industry is still operating on a 'basic' digital level
On the digital continuum the UK insurance industry is mostly operating in the ‘basic digital' space.
Digital Insurance Collective: Firms need to find new kings and queens to lead innovation
Insurers need to eliminate barriers and promote the customer over profit - no matter whether it is an “anathema” to the current status quo - to succeed in digital.
Amazon and Google shaping insurer communications of the future
Purely digital retailers such as Amazon and brand giants like Apple are potentially having a huge impact on expectations of insurance policyholders.
Blottiere appointed COO of Axa Asia
Axa has appointed Marc Blottiere as regional chief operating officer for Axa Asia.
Interview: Indro Mukerjee, Watchstone
Against the backdrop of legal action and a fraud investigation, Jonathan Swift finds out how Indro Mukerjee is burying the Quindell past and focusing on the future.
‘On demand’ insurance launched for learner drivers
A new ‘on demand’ learner driver insurance has launched, which allows customers to book policy days via a smartphone app.
Webinar live today at 11:00am: Digitalising and personalising the insurance customer journey
Insurance customers' expectations are evolving rapidly. Those firms that operate in the insurance space are now in direct competition with pure digital retailers, such as Amazon,and super brands like Apple when it comes to how they interact with, engage…
Insurers warned they will do a Woolworths unless they adapt to fill digital customer gap
Incumbent insurers that fail to be “customer centric” and adapt to the digital age are likely to go the same way as former high street giant Woolworths.
Allianz creates digital Asia analytics hub
Global giant Allianz has launched an innovation venture in Singapore for Asia.
Blog: Every click you make
The Insurance Fraud Bureau plays an important role as the central hub for sharing insurance fraud data and intelligence. However, there are new technologies that can help insurers detect during the online quotation process behaviours that may be…
Blog: Five ways telematics will change insurance by 2025
Insurance telematics has come on leaps and bounds from the rudimentary fleet tracking devices first seen in the market. It’s now becoming ever easier for drivers to qualify themselves for more appropriately priced premiums. However, a look ahead to the…
Blog: Ignite cooperation over anti-theft technology
A wave of keyless car theft has reversed the trend of declining claims losses for insurers. To find a solution, the industry should look back to the 1990s
Blog: Why strong IT infrastructure is essential for digital transformation
The digital revolution has arrived in all industries - and insurance is no exception. In today's competitive market, firms need to recognise and understand that as digital technology continues to transform the economy, years of experience in the industry…