Digital Insurance
State of the Insurer Nation Blog: The impact of regulation on insurers and policyholders
Strong regulation of the insurance sector is a necessity that safeguards customer interests, but this needs to be balanced with protecting the commercial viability of insurers.
Europe: Half of GI companies fail to have a mobile-friendly website
Insurers risk losing internet traffic and customers if they fail to ensure their websites are mobile-responsive.
Blog: Advanced analytics - music to insurers' ears
Fraud is costing European insurance companies billions of pounds every year. But by using big data and advanced analytics, the industry can make fraudsters face the music.
Applied Net 2015: No better time in history to be a broker, says CEO French
Reid French, CEO of Applied Systems, has set out what he believes are the five characteristics of the digital agency of the future.
Blog: Social media's impact on product recall - The ultimate canary in the coal mine?
The Financial Times recently reported that General Motors was using tiny recalls to head off protracted safety campaigns that have battered the automotive industry's reputation. So far, so unrevealing. The automotive sector habitually uses 'soft' recalls…
Blog: How to prepare for the Insurance Act's duty of disclosure
Among the many impacts the Insurance Act 2015 will have on insurers, brokers and insured parties alike is the duty of disclosure. The inherent question is: if a material change is in the public domain, does this mean an insurer is deemed to know about it?
Cyber Security: Masked intruder
A whopping 81% of large organisations suffered a cyber-attack last year. With the number of attacks on the increase, are insurers offering new areas of coverage to protect policyholders in the event of a data breach?
Robotics: Bad robot
Who is liable when an artificial agent develops an error in its code?
Virtual Trials: Court on camera
Could civil disputes really be settled online?
Ageas and Age UK extend partnership for another decade
Ageas has extended its partnership with Age UK for another 10 years, with customers now having the opportunity to manage their insurance policies online.
Tech blog: no prize for second place in the digital race
The race to be the leading digital insurer is well under way but recent research suggests existing general insurers are at risk of losing customers amid demand for smartphone interaction with new entrants better positioned to gain the advantage.
Internet of Things: All together now
In the brave new world of the Internet of Things, there are opportunities and threats for insurers. How much is hype and what is the reality?
Interview: James Hillon and Charles Offord: A better kind of business
Co-operative Insurance is transforming its business after the recent and well-documented issues experienced by the wider group. Directors James Hillon and Charles Offord tell Post about its future plans.
Blog: Digital drivers for insurance innovation
Digital insurance is a rising trend. As mobile-only banks emerge, it will surely not be long before insurance providers follow suit. Digital is moving the goalposts on customer expectations regarding speed and efficiency. But with most of their…
New entrants causing disruption for insurers attempting to embrace innovation
Nimble market entrants are increasingly causing disruption for established insurance market players in the race to innovate, according to an international report by KPMG.
Just half of European GI firms' websites deemed 'mobile responsive'
Just over half of general insurance companies’ websites across Western Europe and Poland have developed a mobile-responsive website, according to research by consulting and market research firm CP Consulting.
High-tech fraud: Faceless threat
Fraud has gone high tech, with the potential damage that hackers using the internet can cause becoming a real danger. Now the industry is starting to use high-tech methods to fight back.
Student tech targeted by thieves but 50% have no insurance cover
Over one in 20 students (6%) has fallen victim to theft since 2014, with mobile phones topping the list of stolen items, the Chartered Insurance Institute reports today (14 September), noting that more than half of students (54%) have no insurance for…
Internet of Things could see insurers become force for good for policyholders
The so-called ‘Internet of Things’ could see insurers become a force for good in society, in effect providing a duty of care to policyholders.
Big data can provide strong retail opportunity for insurers, says Aviva CDO Brem
The increasing analytical capabilities provided by ‘big data’ can provide a strong retail opportunity for UK insurers, according to Aviva’s chief digital officer Andrew Brem.
Q&A: Ian Massingham: Head in the clouds
Amazon Web Services’ technical evangelist Ian Massingham talks up the benefits of cloud computing to insurers and brokers, helping them to innovate and save money.
Blog: Claims managers must wake up to two-way technology
IT must become the fundamental building block in developing a successful customer-centric strategy.
Insurers risk losing customers amid demand for smartphone interaction
General insurers are in danger of losing their customers to new entrants unless they step up their digital game, according to research carried out by Deloitte.
Hastings uninterested in 'international forays', says Hoffman
Hastings has no plans to emulate its rivals and expand into overseas markets, according to CEO Gary Hoffman.