Compliance
Aviva’s Rokstone partnership; EXL’s language model; Aon’s broking promotion
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Most complained about general insurers revealed
Admiral, Direct Line Group, Aviva, Esure and Axa were the most complained about general insurers in the first half of 2024, according to the latest Financial Ombudsman Service data.
Q&A: Belinda Steedman, Aviva
Belinda Steedman, director of multinational at Aviva, shares plans to support more businesses around the world, plus launch a refreshed Captives proposition later this year.
Why the FCA should slash red tape to save brokers
News Editor’s View: Scott McGee examines the impact of the Financial Conduct Authority’s Consumer Duty, debating whether the regulator's promise to reduce the weight of regulation is too little, too late for small brokers struggling as a result of red…
How to meet the FCA’s expectations
Insurers need to be able to articulate the way they make money if they want to satisfy the Financial Conduct Authority, according to Michael Sicsic, founder and managing partner of Sicsic Advisory.
Path forward after the FCA’s fair value review
After the Financial Conduct Authority’s damning thematic review into insurance products oversight and governance, DA Strategy associate director Pamela Grover-Morgan and consultant Szymon Binienda look at why firms are still falling short of expectations.
Insurers need to be ready for AI ‘arms race’ in fraud
The proliferation of artificial intelligence is going to heap more pressure on the insurance industry to use “technology to fight technology”.
Esure makes ‘sizeable’ savings from gen AI applications
Esure has said it could potentially save up to 8% on its frontline operations, and claims resource costs through generative artificial intelligence use.
Spotlight: Why insurance can’t afford to ignore RegTech
With growing regulatory demands, Zoë Parsons, marketing manager of REG Technologies, points out that RegTech is increasingly a necessity rather than a luxury for insurers.
CII criticises insurers’ profiting from premium finance
The Chartered Insurance Institute has questioned the ethics of making money from customers who pay monthly for insurance after Which? found several motor and home insurers were charging what the consumer watchdog called “excessively high levels of…
Spotlight: Insurance’s regulatory burden – are we to blame?
The insurance industry is under immense pressure from an increasing regulatory burden, but to what extent are firms themselves to blame for failing to adopt modern technology and processes?
ESG Spotlight: Ethics, talent and underwriting profit – how ESG can help insurers
While there is a lack of clarity on how insurers can embed ESG into working practices, despite its growing importance, Saxon East reports some insurers are showing the way.
Electric vehicles and the future of motor insurance
How will the rise of electric vehicles and the FCA’s Consumer Duty affect the car hire and replacement vehicle market?
Big Interview: Matthew Hill, Chartered Insurance Institute
Matthew Hill, the third CEO of the Chartered Insurance Institute in as many years, knows only 10 Downing Street has had a faster revolving door than the industry’s professional body in recent years.
Top risk for UK businesses; WTW’s latest launch; Lloyds Bank’s head of insurance
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Regulator to reduce red tape for general insurers
Editor’s View: Emma Ann Hughes reflects on how general insurers should be careful about what they wish for from the Financial Conduct Authority's review of the rules governing financial services.
What insurers should know about the FCA’s anti-greenwashing rule
Alexandra Nurse, a partner at Kennedys, explains how the Financial Conduct Authority’s new anti-greenwashing rule will, in the long term, mitigate the risk of claims brought in the insurance sector so long as providers review their communications.
DynaRisk’s Martin on the insurance industry’s cyber resilience
DynaRisk’s Andrew Martin discusses the cyber resilience of UK insurance firms, exploring hacker motivations, common threats and challenges that firms face.
What is truly behind the uptick in travel insurance complaints?
Editor’s View: Emma Ann Hughes argues travel insurers who try to claim 99.993% of holidaymakers are happy with their products and services should reconsider the way they look at customer complaints.
Why EU’s rules represent critical cyber milestones for insurers
Given today’s interconnected insurance ecosystem, Thomas Brogger, regional vice president of Sapiens, recommends providers pay close attention to the European Union's Digital Operational Resilience Act before it takes effect in January 2025.
Crunch time for insurers’ Consumer Duty reports
One year on from the introduction of the Financial Conduct Authority’s Consumer Duty requirements for open products, Emma Ann Hughes investigates whether insurers will get a pat on the back or a clip round the ear from the regulator when they hand in…
Martyn’s Law included in King’s Speech
Legislation to boost public venues’ resilience to terrorist attacks, known as Martyn’s Law, has been confirmed as part of the government’s agenda for the current parliamentary session in the King’s Speech.
What Labour’s landslide victory means for insurance
Sir Keir Starmer, the nation’s new prime minister after Labour’s landslide general election victory, as well as key insurance industry figures, have the same message: “change begins now”.
Defaqto unveils plan to prepare insurers for data revolution
Defaqto CEO John Milliken has revealed plans to shift his organisation’s offering from giving general insurers an overview of where their products sit compared with their competitor’s offerings to equipping them with data to shape their strategy.