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Why the FCA should slash red tape to save brokers

businessman in red tape

News Editor’s View: Scott McGee examines the impact of the Financial Conduct Authority’s Consumer Duty, debating whether the regulator's promise to reduce the weight of regulation is too little, too late for small brokers struggling as a result of red tape.

We can all agree the idea of the Consumer Duty is admirable.

Any effort to ensure insurance customers aren’t ripped off is a good thing, and there have been parts of the industry where action is needed

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

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