Compliance
Financial services complaints jump above four million
The number of consumer complaints reported by financial services firms has risen 10% since the second half of 2017.
AIG's Anthony Baldwin on improving PPL
Only by using Placing Platform Limited can insurers and brokers make electronic placement work better, argues Anthony Baldwin, CEO of AIG Europe.
The evolution of risk modelling in insurance
Regulation might have helped to speed up the evolution of risk modelling but technology advances, especially cloud computing, are now taking this development to the next level. Edward Murray explores the benefits this is bringing and how insurance…
Aviva launches community to boost ‘overlooked and isolated’ small brokers
Aviva will furnish smaller broker members with same-day response times, discounted compliance packages and free learning and development tools as part of its new community initiative.
MGAs roundtable: What does the future hold for managing general agents?
Nimble and niche, managing general agents have carved themselves a sizeable market share. A roundtable organised by Post, in association with RSA, discussed how these strengths equip them for the future
Blog: The gaping hole in the FCA regulation of CMCs
The Financial Conduct Authority’s consultation into claims management companies has a gaping hole, warns Kurt Rowe, associate at Weightmans, explaining why it matters for insurers.
AGCS' Yogesh Virji on managing inevitable cyber risks
As cyber risk is climbing the concern ladder, Yogesh Virji, head of cyber - UK at Allianz Global Corporate & Specialty, explains how the materialisation of this threat can affect various lines of insurance.
BGL's Peter Thompson on the unintended consequences of the IDD
The Insurance Distribution Directive brings transparency but also unintended consequences for customers, writes Peter Thompson, group director of insurance distribution and outsourcing at BGL Group.
Lloyd’s underwriters given go ahead to insure Canadian cannabis risk
Underwriters at Lloyd’s of London have been informed that they can underwrite Canadian cannabis risk.
Beazley's Catherina MacCabe on the mounting pressure on D&Os
Directors and officers are coming under ever closer scrutiny as pressure is mounting to comply with gender, cyber and environmental requirements, explains Catherina MacCabe, head of the International Management Liability focus group at Beazley.
GDPR: In Depth: The GDPR time bomb
The implementation date of the General Data Protection Regulation is less than a year off but the industry’s attention is elsewhere, with issues like Brexit, the General Election and the discount rate looming large on the horizon.
CPD module - GDPR: Legal Update: How the GDPR is going to change the lives of insurers
Insurers will face stricter data rules but these may help them grow the cyber market, write Mark Estafanous and Kate Payne, solicitor and partner at Elborne Mitchell.
Risk management: Economy 4.0 - Learning to share
The on-demand, sharing and digital sectors - often called Economy 4.0 - bring new risks and challenges for the insurance industry.
Chubb's Suresh Krishnan on multinationals and environmental risks
Here is what risk managers should be looking at when designing a multinational environmental insurance programme, says Suresh Krishnan, head of global accounts division at Chubb Europe.
GRP's Mike Bruce on win-win consolidation
Mergers and acquisitions take many shapes in the UK retail broking market, writes Mike Bruce, CEO broking at Global Risk Partners, noting some deals can actually support an owner's entrepreneurial spirit.
Analysis: How Lloyd's is faring in the Middle East
As economies in the Middle East diversify, new opportunities for insurers and reinsurers are beginning to show themselves. Is the London Market taking full advantage?
QBE's Chris Wallace on IDD as a new dawn for customer engagement
The Insurance Distribution Directive gives insurers a platform to engage with customers and to do so with transparency, writes Chris Wallace, executive director of Europe at QBE.
Beazley's Raf Sanchez on why GDPR will bring an increase of “non-material” damages claims
Organisations are likely to be faced with data privacy claims, predicts Raf Sanchez, international breach manager at Beazley, warning cyber cover is only part of the solution.
Bureau Veritas launches learning academy to help UK businesses remain compliant
Bureau Veritas has launched a learning academy to help UK businesses to keep up with the volume of ever-changing regulation that they must adhere to.
Profile: Phil Barton, Jelf
With massive investment and growth since its acquisition by Marsh, Jelf CEO Phil Barton tells Will Kirkman about the broker’s plans for the future
Blog: Travel insurers unwittingly fuelling corruption in Peru
Craig Wright, operations manager at Traveller Assist, explains how his risk management firm has unveiled a web of price-fixing, bribery and corruption in Peru hospitals, which he warns is being fuelled unwittingly by travel insurance companies.
Analysis: Takaful, all promise and little delivery
With more than three million Muslims in the UK, there has long been a feeling that sharia-compliant insurance products should find a market but the reality has proved the opposite. So far, every attempt to establish a takaful insurer in the UK domestic…
Blog: The five peril categories to better manage cyber risks
There needs to be a significant shift in how cyber risk is understood and managed to help boards have a more accurate view of potential losses, as well as opportunities. Robert Vescio, chief analytics officer, SSIC, explains how using five peril…
GDPR: A great catalyst for enhancing customer experience
The General Data Protection Regulation is a tough regulation and with the sheer amount of change it entails, most of the impacted companies are prioritising areas that will be compliant on day one of post-GDPR era. Prakhar Agrawal, assistant vice…