GDPR: A great catalyst for enhancing customer experience
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The General Data Protection Regulation is a tough regulation and with the sheer amount of change it entails, most of the impacted companies are prioritising areas that will be compliant on day one of post-GDPR era. Prakhar Agrawal, assistant vice-president and GDPR practice lead, consulting, at EXL, looks at the avenues available.
The prioritisation criteria a company chooses is a sum total of many factors, such as existing privacy maturity, risk appetite, and the nature of business. A careful reading of the 99 articles and 173
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