Complaint handling
Post reveals consumer champions as Trust Insurance Taskforce
As part of its campaign to improve trust in the insurance industry Post has announced a taskforce of consumer champions, who will challenge insurers thoughts, beliefs and processes, and provide much need feedback and a realistic view of what customers…
PPI complaints continue to hamper FOS progress
Payment protection insurance complaints accounted for 63% of all grievances dealt with by the Financial Ombudsman Service in 2014/2015.
Insurers advised to cut FOS complaints by avoiding technical jargon
The number of consumer complaints lodged against general insurers with the Financial Ombudsman Service can be reduced by cutting down on the extent of technical jargon in responses to policyholders, according to compliance experts.
Ombudsman publishes complaints data for H2 2014
The Financial Ombudsman Service has published details of complaints it received from consumers in the second half of 2014.
Ombudsman GI complaints dip for Q3
Numbers of enquiries received by the Financial Services Ombudsman on general insurance products excluding payment protection insurance fell in the final three months of 2014.
FOS forecasts fee freeze for 2015/16
The Financial Ombudsman Service has announced plans for a freeze on standard case fees and levies for 2015/16 as it lowers targets for overall income in a consultation document published today.
FCA tightens complaint handling procedures
Financial services firms will no longer be able to use premium rate telephone numbers for customers as part of a series of proposals from the Financial Conduct Authority on changes to the rules on complaint handling and post-sale telephone calls.
FCA and financial firms agree to join forces on complaints handling
The Financial Conduct Authority has agreed with financial firms to make improvements to the way complaints are handled in the sector.
GI products in top three for FCA complaints
Financial Conduct Authority data has put general insurance products in the top three most complained about financial services products for the six months to June 2014.
Fall in general insurance complaints to FOS linked to FCA investigations
Motor remains most-complained-about class of business
PPI issue far from being sorted, according to FOS
Payment protection insurance complaints made up 76% of all complaints referred to the Financial Ombudsman Service in the second half of 2013.
Insurers faced 300 fewer Ombudsman complaints last quarter
Latest figures from the financial ombudsman show complaints relating to general insurance products, excluding payment protection cover, dropping to 6141 for the three months to 31 Dec.
General insurance second only to PPI in H1 2013 FCA complaints
Payment protection insurance and other insurance products were the two most complained about products categories in the first half of 2013, according to the Financial Conduct Authority.
DLG confirms involvement in FCA complaints handling review
Direct Line Group has confirmed it is one of the three firms from the general insurance sector to be involved in the Financial Conduct Authority’s thematic review on complaints handling.
Biba urges FCA to leave brokers out of complaints review and focus on insurers
DLG, Aviva and Allianz are top three GI firms in terms of number of complaints
Ombudsman reveals 15% spike in complaints
The Financial Ombudsman Service has revealed a 15% increase in the number of complaints received between 1 January and 30 June when compared with 2012 figures.
Insurance contracts top complaints list
Insurance contract terms received the most consumer complaints for the fifth consecutive year, according to data compiled by a London law firm.
PPI complaints falling but Ombudsman warns against complacency
The number of complaints being lodged over the mis-selling of payment protection insurance may have peaked, the Financial Ombudsman Service said this week.
Go Compare tops most complained about ads
Car insurance price aggregator Go Compare has seen its adverts slammed by consumers, taking the top two spots in numbers of complaints published by the Advertising Standards Agency.
Lloyds TSB tops FCA insurance complaint figures
Payment protection insurance complaints are continuing to rise in the latest data from the Financial Conduct Authority, with Lloyds TSB subject to the most insurance complaints in the second half of last year.
Insurance complaints rise in Hong Kong
Complaints rose 18% last year in Hong Kong, but self-regulator says this reflects more sales.
Co-operative Bank fined over PPI claims handling
The Financial Services Authority has fined The Co-Operative Bank £113 300 for failing to handle payment protection insurance claims fairly.
Lyons Davidson tops list for Legal Ombudsman intervention
The Legal Ombudsman has filed 10 decisions on law firm Lyons Davidson since April after receiving complaints from clients.
Confused in the clear after complaints about 'overly sexual' ads
Confused has been forced to defend a television advert featuring bikini-clad cartoon characters after 37 complaints were lodged with the Advertising Standards Authority.