Complaint handling

Ombudsman GI complaints dip for Q3

Numbers of enquiries received by the Financial Services Ombudsman on general insurance products excluding payment protection insurance fell in the final three months of 2014.

FOS forecasts fee freeze for 2015/16

The Financial Ombudsman Service has announced plans for a freeze on standard case fees and levies for 2015/16 as it lowers targets for overall income in a consultation document published today.

FCA tightens complaint handling procedures

Financial services firms will no longer be able to use premium rate telephone numbers for customers as part of a series of proposals from the Financial Conduct Authority on changes to the rules on complaint handling and post-sale telephone calls.

Ombudsman reveals 15% spike in complaints

The Financial Ombudsman Service has revealed a 15% increase in the number of complaints received between 1 January and 30 June when compared with 2012 figures.

Go Compare tops most complained about ads

Car insurance price aggregator Go Compare has seen its adverts slammed by consumers, taking the top two spots in numbers of complaints published by the Advertising Standards Agency.

Lloyds TSB tops FCA insurance complaint figures

Payment protection insurance complaints are continuing to rise in the latest data from the Financial Conduct Authority, with Lloyds TSB subject to the most insurance complaints in the second half of last year.

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