Complaint handling
FSA publishes 2011 H1 complaints data
Complaints data compiled by the Financial Services Authority for the first half of 2011 shows that the number of individual grievances concerning general insurance and pure protection have increased by 18% to 848 357.
RBSI tops Ombudsman GI complaints
Royal Bank of Scotland Insurance is the most complained about general insurer in the UK according to figures from the Financial Ombudsman Service.
Half of insurers have no complaints chief
Almost half of large UK insurers have failed to name a head of complaints – just two weeks before the Financial Services Authority deadline comes into effect.
Claims supplement: The faces of the new revolution
Claims are often said to be the shop window of the insurance industry, but with many firms stuck with legacy issues do new entrants have the greatest advantage when it comes to innovation. Stephanie Denton approached firms across four distinct sectors —…
Legal Ombudsman: Open for business
As the Legal Ombudsman replaces the Legal Complaints Service, Michelle Garlick looks at the differences between the schemes.
QBE “delighted” at lack of FOS complaints
John Neal, chief underwriting officer, QBE European Operations has revealed the firm’s delight at being at the bottom end of the Financial Ombudsman Service's complaints table.
Lloyds tops FOS complaints table
Lloyds TSB Bank has received the most general insurance complaints of any company during the first half of 2010.
CMS Cameron McKenna: FSA “punishing” PPI market
Law firm CMS Cameron McKenna has responded angrily to the FSA’s policy announcement on the PPI market.
FSA outlines tough stance on PPI market
The Financial Services Authority has published a policy statement confirming a package of measures to protect consumers in the Payment Protection Insurance market.
RDT develops complaints module
Insurance administration solutions specialist RDT has developed a fully integrated complaints module.
RDT customer service tool
RDT has developed a software package that aims to help insurance claims departments tackle customer complaints more efficiently.
FOS: Insurance disputes up 38% in 2009/10 driven by PPI
The Financial Ombudsman Service – the independent organisation that settles disputes between consumers and financial companies – today said it resolved a record 166 321 disputes – a 46% annual increase – in the period 2009/10 resulting in compensation…
FSA to publish insurer complaint figures in August
The Financial Services Authority has today confirmed that it will require firms to publish information on how they handle complaints, to help people see how firms are performing in this important area and to drive up complaints handling standards across…