The Financial Ombudsman Service is prepared to progress a Covid-19 related complaint about business interruption cover as “quickly as possible” to help provide guidance to insurers and the growing number of disgruntled SME policyholders about what is -…
Insurance Covid-Cast - episode five: Could the FOS be key to help bring clarity and nix growing number of SME BI complaints
In the latest episode of Insurance Post and Insurance Age’s new series of video casts brought to you while our journalists are in isolation lockdown we discuss the ongoing confusion around business interruption cover, and what is needed to bring some…
Complaints about payment protection insurance increased 34% in the first half of 2019 in the run-up to 29 August deadline for refunds, according to figures released by the Financial Conduct Authority.
Insurers will have to pay more than double compensation to consumers and businesses who complain under the Financial Ombudsman Service.
The regulator expects its claims reporting proposals to cost the industry between £7.5m and £10.5m in one off compliance costs.
Liberty Mutual has been fined £5.2m over its botched handling of mobile phone insurance claims and complaints.
The number of consumer complaints reported by financial services firms has risen 10% since the second half of 2017.
Aviva has implemented a ‘three question’ process for customers claiming on their home insurance.
This week we unveiled the long-awaited shortlist for the British Insurance Awards.
Artificial intelligence can spot dissatisfaction trends but only good complaint handling will help insurers get value out of those insights, explains Mark Parnaby, managing director of Cynergie, a Davies company.
A recent investigation that exposed the undertraining of staff at the Financial Ombudsman Service has cast doubt over a report into the UK’s most complained about insurers.
Thousands of complaints against insurers may need to be re-examined after a TV investigation found staff at the Financial Ombudsman Service were woefully undertrained.
Hong Kong has changed the structure of its insurance complaints organisation.
The Financial Conduct Authority has published its first set of complaints data since new rules came into force in June last year.
The Financial Conduct Authority has put a deadline on payment protection insurance claims, bringing to a close a chapter that has cost firms billions in compensation.
Two firms that underwrote insurance that offered “little or no value” to customers, will contribute to a £12.5m redress.
Direct Line Group has received the highest number of general insurance related complaints in the first half of 2016, according to the latest figures from the Financial Ombudsman Service.
The Financial Ombudsman Service said the number of payment protection insurance complaints it receives is still a “significant challenge”.
The prospects of the insurance market don't look bright in Russia, where dissatisfaction with motor policies is growing, Rosgosstrakh is topping the national fines ranking, and the Central Bank has expressed concerned over the quality of assets of one in…
More than 850 small business complaints around insurance were received by the Financial Ombudsman Service, with 219 of those about commercial property insurance, according to its 2015/16 review.
Payment protection insurance complaints have increased but general insurance claims outside of this category have continued to fall, according to the Financial Conduct Authority's latest report.
The Financial Obudsman Service has seen an increase in the number of complaints about the price of insurance premiums in the 2015/16 year.
The Association of British Insurers is disappointed the Financial Conduct Authority's amendment to the implementation date for changes to complaints handling and reporting processes, announced today (4 December), has come too late to avoid insurers…
Complaints to the Financial Conduct Authority about general insurance and "pure protection", a group that includes payment protection insurance, decreased by 13.6% in the first half of 2015.