Complaint handling

Blog: Value your complaints

Artificial intelligence can spot dissatisfaction trends but only good complaint handling will help insurers get value out of those insights, explains Mark Parnaby, managing director of Cynergie, a Davies company.

FCA sets deadline for PPI claims

The Financial Conduct Authority has put a deadline on payment protection insurance claims, bringing to a close a chapter that has cost firms billions in compensation.

Revealed: 10 insurers with the most complaints

Direct Line Group has received the highest number of general insurance related complaints in the first half of 2016, according to the latest figures from the Financial Ombudsman Service.

FCA sees 13.6% drop in GI complaints

Complaints to the Financial Conduct Authority about general insurance and "pure protection", a group that includes payment protection insurance, decreased by 13.6% in the first half of 2015.

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