Insurers show ‘slow but steady’ improvement as nuisance calls decline

Cold calling

The number of nuisance calls and texts reported to the Information Commissioner’s Office halved in 2022 compared with the previous year, with the insurance sector scoring better than other industries.

Nuisance marketing calls, or spam calls, are defined by the ICO as unwanted phone calls that attempt to promote a product, service or aim where the consumer has not given permission to be contacted.

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