LV tops Aviva, Churchill, Nationwide and Saga to win customer service crown according to ICS


The insurer scored 82.6% (a fall of 0.7% year-on-year) to retain top spot from Churchill which improved 3.7 percentage points to 82.3% to move up to second; Nationwide came joint third on 81.1% (2020

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected] or view our subscription options here:

You are currently unable to copy this content. Please contact [email protected] to find out more.

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here: