Abby Thomas, Financial Ombudsman Service

Abby Thomas  Abby joined the Financial Ombudsman Service as Chief Executive and Chief Ombudsman

Abby Thomas, who joined the Financial Ombudsman Service as chief executive and chief ombudsman in October 2022, wants the industry to get better at communicating.

Ranked Number 20 on the Insurance Post Power List 2024

Social media: LinkedIn.  (Approximately 6,000 followers)

Thomas, who leaps up the Insurance Post Power List three

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Crunch time for insurers’ Consumer Duty reports

One year on from the introduction of the Financial Conduct Authority’s Consumer Duty requirements for open products, Emma Ann Hughes investigates whether insurers will get a pat on the back or a clip round the ear from the regulator when they hand in their board reports.

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