Abby Thomas, Financial Ombudsman Service
Abby Thomas, who joined the Financial Ombudsman Service as chief executive and chief ombudsman in October 2022, wants the industry to get better at communicating.
Ranked Number 20 on the Insurance Post Power List 2024Social media: LinkedIn. (Approximately 6,000 followers)
Thomas, who leaps up the Insurance Post Power List three
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Regulation
Consumer Intelligence CEO argues 0% APR insurance needs a rethink
Ian Hughes, CEO of Consumer Intelligence, argues how 0% APR on insurance may breach regulatory requirements as those paying annually are effectively being penalised for not taking out credit.
How Trump’s tariffs shook up insurers’ investment books
Darren Bustin, global head of solutions capabilities and insurance solutions at Schroders, has revealed how regulatory changes, Labour’s growth agenda plus US President Donald Trump’s trade tariffs have impacted general insurers’ investment books.
Insurers cover APR cuts by increasing instalment costs
Consumer Intelligence has uncovered evidence that insurers are reducing their advertised annual percentage rate for premium finance without reducing the actual cost of paying for home and motor insurance in instalments.
Rathi reappointed FCA CEO
Chancellor Rachel Reeves has reappointed Nikhil Rathi as CEO of the Financial Conduct Authority for a second term.
Rachel Lam named interim ombudsman MD
Rachel Lam is now interim managing ombudsman director of the Financial Ombudsman Service, as Jenny Simmonds and James Dipple-Johnstone temporarily step into the shoes of Abby Thomas.
Wave of cyber resilience legislation a boon to insurers
Forthcoming and recent legislation prescribing minimum cyber security standards for certain businesses and organisations will be welcomed by cyber insurers, experts have said.
Why too little red pen in board reports is a red flag
After the FCA raised concerns about non-financial misconduct, Sophie Espinasse, head of client learning at Konexo, warns too little red pen in board reports should be a red flag to them as they seek to crack down on bad apples in their organisations.
How Brexit has affected the UK insurance market
Five years on from the UK exiting the European Union, David Worsfold examines if the insurance industry benefitted or received a blow from Brexit.