Technology
Diary of an Insurer: Aurora’s Lauren Stables
Lauren Stables, head of digital trading at Aurora, works on the start-up MGA’s next product launch, shares ideas with brokers and providers while also mucking out her horses and playing ball with her four dogs.
British Insurance Awards deadline for entries is 1 March
The clock is ticking to enter the 2024 British Insurance Awards – all entries must be submitted by the 1 March deadline.
Calculate your insurance claims automation maturity
Submitting a claim is often characterised as the critical “moment of truth” for insurers and their customers. Automation can help maximise human touch, streamline processes and improve the customer experience.
Why insurers should commit to a fresh start with new code
Rather than overhauling legacy systems, Andrew Harrington, chief information officer at Ripe, says insurers should invest in building greenfield technology stacks.
Tysers on the necessity for ‘data-driven’ transformations
Steve Jolley, chief information officer at Tysers, shares how the company transitioned from a traditional to a “truly data-driven” digital insurance platform with low-code.
Nigel Walsh named global head of insurance at Google Cloud
Walsh revealed in a LinkedIn post that he was starting his “next chapter at Google Cloud”.
SSP in a ‘process’ to rebuild trust with clients
Following a data breach in November 2022, as well as other disruptions over the past few years, SSP has been investing in its security measures and is currently in a process to rebuild trust within the industry
Modernising claims and enabling a digital ecosystem: How insurers can expedite claims handling
There’s no question that digital transformation has arrived. Should insurers prioritise a bespoke customer experience on the front end, or focus on back-end operations to reduce claims leakage?
Admiral partners with Google Cloud for new products
Admiral has struck a deal with Google Cloud, which will see the technology giant host the provider’s policy management and billing platforms plus use generative artificial intelligence to produce new products and services.
Why AI isn’t the silver bullet for the insurance industry’s problems
Artificial intelligence cannot remove all the manual work for insurers, warns Piers Williams, insurance lead at AutoRek, as using these solutions without human input runs the serious risk of introducing error.
The accelerated underwriting playbook: Five keys to automation success
Underwriters spend up to 40% of their time on manual tasks, risking the loss of valuable customers to competitors who offer a better, faster customer experience.
Post launches new Benchmarking Service
Insurance Post’s unique service will benchmark UK insurers’ strategies across key areas, including claims, fraud and technology.
LMA CEO Cameron on the London market’s digital transition
Trade Voice: As Blueprint Two efforts gain momentum, Sheila Cameron, CEO of the Lloyd’s Market Association and chair of the London Market Group’s Data Council, reflects on the opportunities ahead for her organisation’s members in 2024.
Deadline to enter British Insurance Technology Awards fast approaching
The countdown has started for you to get entries in for the inaugural 2024 British Insurance Technology Awards (BITAs).
Amazon, Google, Tesla … is there a tech giant insurance cannot repel?
Content Director’s View: Following the quick and relatively painless death of the Amazon Insurance Store, Jonathan Swift reflects on why UK policyholders are often resistant to the charms of brands they would otherwise trust when it comes to buying…
Innovating customer journeys: How generative AI drives unparalleled experiences
Positive customer experiences cultivate satisfaction and forge emotional connections that foster long-lasting loyalty and advocacy.
Five pillars for a connected insurance and modern customer experience
From cross-functional collaboration to connected claims and connected underwriting, connectivity holds the key to digital transformation and an improved customer experience.
Zego co-founder Harry Franks departs insurtech
Zego co-founder and former CEO Harry Franks has stepped away from the insurtech, Insurance Post can reveal.
How Tupe is transforming insurance’s talent pool
Shaun Geils, global head of insurance at services group IQ-EQ, on the opportunity to reskill the sector and how lifting out and absorbing teams means firms can retain access to their existing crop of talent.
Five ways Appian drives insurance modernisation
Download this whitepaper to discover how leading insurance organisations are harnessing the power of process automation and low-code to rapidly modernise their insurance processes and free up staff to focus on more high-impact work.
Generative AI in insurance: From ‘wild west’, to responsible adoption
How should generative AI be understood, anticipated and managed in the insurance sector?
Zywave on how cybercriminals are weaponising AI
Jim Blinn, vice president of client solutions at Zywave, explains what artificial intelligence unknowns lay ahead in 2024 and what businesses can do to protect themselves against incoming cyber attacks.
Unlock the power of connected underwriting
Underwriting requires a careful balance between speed and accuracy. In this whitepaper, you’ll learn how a low-code platform enables underwriters to reduce time to quote and boost customer satisfaction, whilst making informed, data-backed decisions.
How to pick car inspection tech that will drive insurance forward
Eliron Ekstein, co-founder and CEO of Ravin AI, shares the steps motor insurers should take to make sure the car inspection technology they pick today isn't obsolete tomorrow.