Technology
HCML launches joint working group
Health & Case Management is set to launch a joint working group of medical experts.
Interview - Duncan Spencer: Calling the shots
Mobile phone insurance has been branded ‘useless’ by some and touted as the next potential mis-selling scandal, but Duncan Spencer believes there is a growing need for the product.
Seven in 10 insurers admits being "average" or "weak" in meeting customer needs
While the majority of insurers (91%) believe future growth depends on providing a special customer experience, most of them do not currently see themselves as providing differentiated products and levels of service, according to findings of a global…
Future technology competition
Many accuse the insurance industry of being less than innovative and behind the curve with the application of technological advances, this is you chance to prove them wrong.
Rok - one year on: Bearing up after Rok
When Rok went into administration, insurers had to respond rapidly. One year on, how are they coping and what lessons have they learned?
Non-standard household: Inclusive innovation
Technological advances mean that non-standard risks can now enter the mainstream, so why are some prospective customers still being left out?
Technology: Time for an upgrade
The insurance industry has been out of step with technological advancement in the past, but can it break that trend in the future?
Market moves: All change at Zurich and Willis
Following a slow period, large insurers made a number of key appointments this week, including major moves at Zurich, Allianz and RSA.
Interview - David McMillan: Bullish about the business
Chief executive of Aviva UKGI, David McMillan is convinced the insurer has turned a corner and is on the path to greater profitability and growth
Rating factors - Age: Age-old dilemma
After losing the battle to use gender as a rating factor, could the insurance industry be facing a new threat as age falls under the spotlight?
Your say: Work flow enhancements
I write in response to the article on WNS Assistance’s property service launch and just wanted to clarify the new technology invested in to deliver an innovative claims service for the insurer and broker market.
Your say: No underclass from telematics
I would like to take issue with Tom Woolgrove of RBS Insurance; telematics will not create an insurance underclass, as he fears. In fact it will do the opposite.
Cyber liability: Getting hacked off
Back in 1983, when Hollywood produced a film about a young boy inadvertently hacking into military systems, the possibility of such an occurrence seemed the stuff of fantasy and doom-mongers.
In series: Lloyd's & London Market: Staying number one
Tightening regulation and a less advantageous tax regime are making it tough for Lloyd’s to retain its pre-eminence, but is protectionism the greater threat?
Interview - Ann Haugh: Making the right decisions
UK CEO of Zurich Global Corporate Ann Haugh has never been averse to taking risks and reveals her determination to grow the business is as strong as it is strategic.
Interest from Middle East inevitable due to depressed share prices
The European insurance industry is likely to see an investor from the Middle East take a shareholding in an established brand within six to eight months, according to a regional expert.
Thatcham embraces new technology to drive down claims
Thatcham bosses have vowed to clamp down on rising motor insurance claims costs by embarking on pioneering research into the advantages of emerging technology such as Autonomous Emergency Braking systems.
BIS 2011: ‘Sexy data’ set to change insurance industry
Delegates at the British Insurance Summit were told in no uncertain terms that technology and social media are here to stay and were urged to be a part of it.
Agriculture: Reaping the rewards
With a rise in the theft of agricultural plant equipment, the industry and police are striking back with new initiatives.
View from the top: It’s no accident
The number of claims for accidental damage has fallen sharply in the past few years, which has far-reaching implications for the motor insurance, body shop and vehicle recovery sectors alike.
In series - Lloyd's & London Market: Technological challenges
After a slow start, Lloyd’s and the London market are embracing technological developments to drive down cost, time and errors. But is its embrace of new mediums firm and fast enough?
Sword Insurance becomes Agency Port
The insurance software business bought out of Sword Group has changed its name to Agency Port and says it has companies knocking on its door wanting to be bought.
Salvation Army insurance chooses Websure
The Salvation Army General Insurance Corporation has chosen Websure as its preferred insurance software supplier.
BIS 2011: Industry warned over reliance on internet for information
“It is a danger to rely on publicly available information” the insurance industry has been warned by Ashwin Mistry, chairman of Brokerbility.