Technology
Market moves: XL rings the changes
XL led the way in the recruitment space this week, as insurers made a number of key appointments. While XL added four new staff members to its ranks, Liberty Mutual, Canopius, CNA Europe and Axa also had a busy seven days. In comparison, the broking…
View from the top: Expect the unexpected
The industry must continue to adapt and evolve to meet constant changes to the market, says Mark Hodges.
In series - On data: An era of androgyny
With gender set to disappear from the underwriting landscape at the end of 2012, what factors will insurers turn to when accessing risk?
Broker focus - Personal lines: Survival tactics
Embattled personal lines brokers are facing a tough climate with falling incomes and business volumes, but those willing to adapt to the new environment can survive and prosper.
London market technology provider launches cloud offering
London Market technology firm TriSystems has launched an electronic underwriting service called Lime-St.com For underwriters to complement its broking platform.
Financial institutions under “relentless attack” from fraudsters
Fraud in 2011 topped £3.5bn, according to KPMG’s fraud barometer, which revealed financial institutions are under “relentless attack”.
New Coverbox boss van der Merwe aims to beat telematics rivals on pricing
The new boss of telematics insurance provider Coverbox has outlined plans to better match premiums to its customers’ driving habits, insisting the current ‘pay-as-you-drive’ players are not making best use of the available technology.
Roundtable - Analytics: the true value of quality data
As investment in analytics increases, Post gathered a group of experts to debate the rise in the use of data in all areas of the insurance industry.
Claims v underwriting: Bridging the divide
While sharing the same goals, claims and underwriting are often disparate divisions. What can be done to help unify these two departments?
Expert analysis: Relatively calm
Although competition remains fierce in the aggregator arena, the rush for volume has slowed as the motor market moves closer to break-even point, says Tom Cooper, Igo4.
Post Intelligence Benchmarking - Commercial insurers: Winners and losers
The annual Insurance 360 Business Insurers Insight Report service rankings show some steady, some on ladders - and some on snakes.
Your Say: Loss adjusting on the up
It was with some disappointment that I read the article in Post entitled ‘Alternative Methods’. It is clear the article was written to a specific agenda but, that aside, there were a number of statements I feel obliged to challenge.
View from the top: 2012 — the start of the future?
Plans for the year ahead need to address the fundamentals of the industry, says Stephen Lewis.
Claims - Big freeze: Winter of discontent
The big freeze of late 2010 led to widespread criticism of adjusters and insurers — but have lessons been learnt for the future?
PSTF: Positive feedback can be harnessed via social media
Harnessing positive policyholder feedback with emerging technologies has been highlighted as an important step towards countering consumer criticism via social media sites, while simultaneously enhancing the brand image of insurers.
PSTF: Post’s STF last week debated customer engagement and future recruitment
Insurers have been urged to use emerging technologies to change the way they interact with customers, by exploiting the growth in social and telematics data. According to an expert analyst, this will forge a “win win” relationship with consumers who…
Loss adjusting - Desktopping claims: Alternative methods
Loss adjusters have been criticised for desktopping claims and contributing to the deskilling of the industry but can this practice be made to work?
Technology - Natural language processing: Getting to know you
The data gained from knowing your customers can be invaluable, improving sales, services and customer retention. But how can unstructured data be analysed?
Hastings targets young drivers with telematics policy
Hastings Direct is set to launch a telematics-based motor policy for young drivers.
An audience with: Julian James, CII president
Next year sees the Chartered Insurance Institute celebrate the centenary of its being granted a Royal Charter. But far from sitting back and reflecting on past glories, the CII is determined to use its anniversary year to tackle the big issues set to…
Editor's comment: Sales, sprinklers and statistics
Any reputable estate agent — excusing the potential oxymoron — will tell you the property market falls quiet in the run-up to Christmas, as potential vendors focus on the festivities ahead. Not so in the insurance market, with an unexpected end-of-year…
View from the top: Embrace the post-Jackson world
The Jackson reforms present a real opportunity. As we await the Ministry of Justice consultation response, let’s be optimistic and assume full implementation next year at sustainable costs levels with real incentives to keep cases ‘on track’.
Former Aon UK boss Mahoney takes chair role and invests in analytics firm
Former Aon UK boss and past winner of the British Insurance Awards Achivement gong Dennis Mahoney has been appointed chairman of Sciemus, the analytics and modelling company.
Brown named as Chubb CIO
Chubb Insurance has appointed Chris Brown as European chief information officer.