Technology
IBM: reputational risk must be managed
IBM has urged insurance companies to keep tabs on social media output to ensure they are managing the "online perception" of their businesses.
Aldermanbury Declaration - one year on: delivering the declaration
The Aldermanbury Declaration was launched a year ago to great fanfare. Joel Turland takes a look at its success in driving professional standards.
Roundtable - Cloud computing: head in the clouds
The term 'cloud computing' is very much in vogue. Post gathered together technology and insurance industry experts to debate whether the industry is ready to seize the opportunities it can offer. Amy Ellis reports.
RSA expands SME e-trading proposition
RSA has expanded its e-promise team, which supports brokers e-trading with RSA.
TGSL hires commercial director
Transactor Global Solutions Limited has appointed Chris Newman as commercial director, with responsibility for sales and marketing activities, and the expansion of TGSL into additional insurance markets.
Solvency II and data management: the debate
If you missed this week's live webinar debating Solvency II and the issue of data management - it is now available for viewing on-demand.
Markel launches 'direct' arm aimed at low premium clients
Markel UK, the retail division of specialist insurer Markel International, has launched Markel Direct as it seeks to bolster its multi-distribution operating model.
App creator vows to reduce breakdown recovery costs by 60%
A new Iphone app has been created which its designer claims can reduce breakdown recovery costs by up to 60%.
LV unveils motorists Iphone app
Insurer LV has launched an Iphone app allowing motorists to file accident reports remotely.
Comment - claims: cutting the cost of claims
Introducing non-adversarial means of dispute resolution could be the answer to cutting the cost of claims, empowering qualified professionals and delighting the customer, argues Roger Flaxman.
Roundtable - Cloud computing: is the industry ready for it?
Post in conjunction with CSC recently gathered together a team of experts to debate the issue of cloud computing and its potential role as an enabler in the insurance space.
Premex integrates Eclipse software system
Medico-legal services provider Premex has integrated its appointment booking system Vu Direct with software firm Eclipse’s personal injury case management system Proclaim.
E-business: Five insurers set for direct mobile launches by 2012
The future is bright for mobile technology as it becomes an increasingly important distribution channel for insurance products and services, according to Swiftcover head of innovation Ambarish Mitra.
E-business: Customer service must be priority
The chief executive of online commercial provider Simply Business has said the insurance industry must become more customer-centric if it is to catch up with the online revolution.
E-business: Google arrival means aggregators will have to work harder
Price comparison sites have been urged to "pedal harder" following the arrival of Google in the aggregator market.
E-business: Insurers should track customers via social media
The insurance industry needs to expand its use of social media beyond marketing and into claims, fraud and risk ratings, CFC Underwriting's business development manager has claimed.
News analysis: shaking up the aggregator market
Google buying Beat That Quote has given the aggregator market a shake-up, claims Tom Cooper, as the 10 million quotes per month barrier is broken.
E-business: Online marketing needs clear objectives — not just ideas
Clear objectives and good ideas are vital for insurers to reach consumers using online marketing strategies, Chemistry Communications Group has claimed.
E-business: Wishman: mobile e-commerce has finally arrived
Mobile technology has "finally arrived" in the insurance space and now is the time to develop a mobile online strategy, according to LV group e-commerce director Paul Wishman.
Exclusive partnership deal struck for fraud investigation
Cunningham Lindsey and The Surveillance Group have signed a partnership agreement in a bid to create a market-leading fraud investigation unit.
E-business: Free insurance idea floated by Dual Corporate Risks boss
Giving away insurance for free and generating income through other products could prove a savvy move for insurers in the future, argued Tim Grant, head of e-business at Dual Corporate Risks.
E-business: Customer reviews to play bigger retail role
The insurance industry must prepare for the growing influence of customer reviews in the retail market having a knock-on effect in insurance.
ELTO ready for policy records
The Employers’ Liability Tracing Office is ready to accept data from insurer members for upload to the Employers’ Liability Database.
Full implications of the ECJ gender ruling are still unclear
KPMG head of insurance Drew Fellowes gives an insight into how the industry has moved forward since the European Court of Justice’s (ECJ) ruling into gender equality in insurance pricing.