Technology
Crawford acquires Claim Hub
Crawford & Company has acquired the assets of Claim Hub, a provider of claims workflow solutions for the property and casualty insurance market.
Lack of personality means technology will never replace people
Human expertise in insurance will never be totally overshadowed by technological advances, stressed the breakfast briefing panel.
Climate change - domestic renewable energy: the risks and opportunities
With electrical and roofing contractors now moving into eco-friendly home energy installation, Richard Forrest-Smith explains the risks, regulation and exciting insurance opportunities this presents.
Inward-looking nature is holding back industry, claims IBM partner
The insurance industry's ability to execute intelligent decisions in the form of rules-based 'next best' actions is hampered by its "inward-looking" nature and failure to extrapolate from external experiences.
Technology reliance must not hinder contingency plans
Robust contingency plans must be in place to avoid over-reliance on technology, panellists warned.
Claims leakage approach sees a seven-to-one ROI
Martin Ashfield, head of commercial property claims at Axa Insurance, attributed the end of its historical "master-servant" relationship with suppliers to its investment in a consistent rules-based approach to claims leakage. Citing a seven-to-one return…
Public sector reveals way on administration savings
The insurance industry could do worse than look to its public sector counterparts to learn how 'intelligent decisioning' can simplify complex processes and witness the value of claims automation.
Aviva gears up for telematics return as motor rates rise
Aviva has mooted reintroducing telematics technology for private cars during 2011, according to UK chief executive Mark Hodges.
Concern over Google buying BTQ
Google intends to run Beat That Quote as a separate business in the near term, following its £37.7m acquisition of the aggregator.
Duo joins Hiscox media team
Hiscox's UK technology and media team has appointed Jiveen Lal as senior technology & media underwriter – north, and Matthew Webb as senior technology & media underwriter - south.
Facebook reveals insurance fraud
Axa investigators have uncovered a car insurance fraud in Wirral after discovering the two conspirators were Facebook friends.
Interview - Jason Stockwood: A match made in heaven
Moving from the online dating world to insurance broking seems an unusual step. Jason Stockwood explains to Daniel Dunkley what he can bring to the sector.
Duo launches innovation and technology hub
A new insurance business dedicated to developing a greater appreciation and use of more innovative solutions and techniques within the UK insurance industry is being launched this week.
MMA selects motor claims solution
MMA Insurance has selected ISO Claims Outcome Advisor for the company’s motor insurance claims.
RDT: cloud computing aids quick products
Insurance administration solutions specialist RDT has claimed the launch of the first rating engine using cloud technology will enable insurance providers to take products to market via aggregator sites more quickly and cheaply.
Assurant Solutions partners on Protection Pack for O2 in Germany
Telefónica O2 Germany and Assurant Solutions, have jointly developed a new protection pack for mobile phones and Iphones in Germany.
Arc Legal launches app
Arc Legal Assistance has launched the first UK Iphone claims app for legal expenses policies.
Keelan Westall sets £1m target for online launch
Barbon-owned wholesale property broker Keelan Westall is planning to launch an online trading platform in a bid to make transactions with its partners more efficient.
Minister admits insurers were right
Government plans to cut motor insurance fraud by allowing underwriters access to DVLA records are unlikely to be implemented until mid-2012, road safety minister Mike Penning MP has admitted.
The Post Europe Interview: Petko Tonchev
Petko Tonchev, general manager for Central and Eastern Europe for QBE European Operations, answers Post Europe’s questions.
Power Place unveils business support function
Power Place has launched a new business support team to provide advice and training for its broker members.
Motor Claims 2011: Longworth predicts demise of the CHO market
The death of credit hire is inevitable as the market conditions in which it once flourished have moved on, according to Gemini Vehicle Solutions managing director Eddie Longworth.
Interview - Gregorio Santos: A new UK journey for Mapfre
With the purchase of Insure and Go, Mapfre entered the UK direct market in a blaze. Leigh Jackson talks to its UK chief executive Gregorio Santos about his plans to grow the business on these shores.
View from the top: An endangered species?
CBS Moneywatch recently put underwriters on their list of 'endangered species', alongside travel agents, newspaper reporters and fashion designers (apparently we have too many of them). All were named among the 10 careers with 'no future.'